Jayco, Inc.

Phyllis W 

on BBB

3 years ago

In August of 2020 my husband and I purchased a Jayco Eagle RSTS 321 . In May of 2021 we noticed bubbles in the fiberglass and defects on the interior wall above the entry door. At that time we had already planned our summer vacations so we made an appointment with our dealer service department in October 2021 after our trips were completed. Jayco denied the repairs under the warranty stating the roof was not properly maintained by the owners. The defect in the roof is clearly a manufacture issue and the owner should not be h... read more

David C 

on BBB

3 years ago

9 months old had a fire from gas regulator that was recalled 2 months after our fire. Jayco did absolutely nothing under the warranty to fix our trailer. Having a 2 year warranty it being 9 months old. Jayco passed the buc to my insurance company. Now after 7 months we are getting our trailer back 

Robert H. 

on BBB

3 years ago

My wife and I purchased a jayco north point fifth wheel supposed to be one of the higher end models so we thought we were buying a quality product boy were we wrong from day one we have had so many problems from the septic system not sealing and always dumping **** water from the kitchen to molding coming off to roof leaking even a specialist from lip peer came out to cut the supports for the frame off to re weld them back on because the trailer didnt pull straight down the road and it still doesnt but now we have a new prob... read more

Donnie G. 

on BBB

3 years ago

We purchased a 2021 377RLBH just over a year ago. The front AC has not worked properly since day 1. The front awning worked for 3 camping trips and then it quit. And now, we find out our axles are unsafe. Our AC is still not working right, our awning is still broken, and now we are being told that the dealership was shipped the wrong axles and that it will take up to 2 weeks to get them in. Which causes us to cancel a trip that has been in the planning for 3 years, postponed twice because of covid and being that this is a re... read more

Kristina P 

on BBB

3 years ago

To ****** or not to ****** should be your thought process when thinking about purchasing an RV from Jayco. We bought a 2020 Jayco Eagle and from day 1 of purchasing it, the kitchen slide did not work appropriately during our demonstration. The dealer fixed it, and yet 6 months into camping, we had to take our camper back to the dealership to get fixed with the slide being our main issue, but had plenty of other concerns and fixes needed. When we went to pick up the camper from being fixed, it still did not work properly. Our... read more

JCE 

on BBB

3 years ago

I purchased a new Highland Ridge RV in July 2021. I had the ** in my possession for two days before it had to go to the dealer's service department to fix an issue. The toilet had been mounted incorrectly at the factory and was unusable. The repair took 3 months to complete. During this time I did not have possession of the **. Once the ** was returned to me I asked Highland Ridge RV to extend the factory warranty to compensate for the period I did not have the **. Highland Ridge RV declined and said they do not extend warra... read more

Austin B 

on BBB

3 years ago

I own a 2019 Jayco whitehawk 26RK with a full warranty and came across an issue with the tv mount being installed incorrectly which resulted it falling off while traveling and breaking.. They claimed they didn't install it and refuse to help. It also has a propane leak inside the unit where I'll have to diagnose myself cause the warranty won't cover it.I'd reccomend avoiding Jayco and their warranties 

BRIAN C 

on BBB

3 years ago

***** R *******,My Partner and I purchased a 2019 *************** Flight. We have had nothing but problems with this Trailer from the Day we pulled it off the Lot in ******************** ******* ******. We have had Two Recalls One for the Gs Range and One for the Propane Regulator. The Regulator failed in June of 2021 and propane started leaking from the seams of the regulator. I purchased a new regulator in ******* and had it installed. Then the recall came out in early August. I contacted The ** place and I want to be paid... read more

Ken B 

on BBB

3 years ago

I own(unfortunately) a 2020 Starcraft Ultralight which is produced by Jayco. Jayco is refusing to pay for a propane regulator which has been recalled claiming it's because the work was performed by a dealer which doesn't sell their garbage. NEVER buy a Jayco product.