Jayco, Inc.

Sean P 

on BBB

3 years ago

Brand new 2022 Jayco 267BHSW, master bed broke after using the lifting pistons twice. Door has not shut properly once since weve owned it. Need to lock the deadbolt from the inside if you want it to stay shut. 

Scott S 

on BBB

3 years ago

We purchased a new Jayco "2022" Swift 20T from Great ******** RV Superstore in ******, ** on 6/1/22 to replace a 2021 Silverado **** as a camper/daily driver that was in lemon law due to multiple blown lifter banks, that BBB Autoline was of no help with FYI. During the test drive we noted that the ************* wasn't working but it was upon delivery, rep told us they just took one out of another one on the lot and ordered a new one for it. Seemed fair enough so we took delivery as it was "working" then. After getting it hom... read more

Robert I 

on BBB

3 years ago

Jayco 5th wheel trailers have a significant engineering flaw resulting in excessive flex in the front section incorporating the hitch/pinbox, which results in cracked frames, stress cracking in sidewalls and seam separation at joints causing further damage from water intrusion. It is also noted in their own report, that the bolts supporting the fiberglass sidewalls are not large enough to support those sidewalls. This flex and frame cracking cause potential safety hazards from decreased integrity of the frame and structure, ... read more

James P 

on BBB

3 years ago

I purchased a 2018 Jayco 29 MV motorhome from ****** dealership in *****, *******.I have been so disappointed in the quality and workmanship of this unit. My wife owned an RV business for ************************************************************************* all our life. many things replaced or repaired. My compaint now is all the seats form both Captains chairs, to the couch and dinette are peeling away. I have contacted Jayco 3 times and was told a service team member would contact me but never happened. Still waiting ... read more

Nicholas A 

on BBB

3 years ago

I purchased a jayco jayflight 34rsbs in September 2021 from colerain family rv, and the grey water tank was not plumbed in, so we took it back to colerain family rv, and they refuse to fix the problem because they said jayco only wants to pay them 2 hours, and colerain family rv wants 6 hours pay. They have had it for a month, and still refuses to fix the problem, we are going to be upgrading our travel trailer to a 5th wheel, but it will not be jayco, and it will not be from colerain rv in ****** **** either. 

Brandon H 

on BBB

3 years ago

Well everyone at the dealership is nice - unfortunately that's about where it stops. I bought a brand new JayFlight SLX7(MSRP: $30,000) I was told my fridge is gas and electric, but it's only electric. This would be fine but not practical for off grid(which is why I wanted the ability to have a propane fridge). The front door has to be slammed shut, the bathroom door wont shut, the entire dining area has completely fallen apart AFTER 3 weeks of ownership. I called support for help and their suggestion was call dealerships to... read more

Terry D 

on BBB

3 years ago

******* in warranty department refused to complete my warranty claim. A simple radio replacement of original radio/gps/dvd/player that failed. Offered unit with less features and told me to take it or keep using the old unit that was not working on all features. They really could careless! 

Linda C. 

on BBB

3 years ago

Repeat repairs on ********************************************************** shop now want additional charge of $10,000 and still owe $86,000. My review should be no stars. 

JIMMIE B 

on BBB

3 years ago

I bought my Jayco 2 years ago and after less than a year the front was sun bleached. Took it to the dealer and they fixed it but the decals flacked and was falls off after 7 months. Took it back to the dealer in ********* **** and they've had it 7 months and still not fixed because they tell me they can't get the the decals from the manufacturer. It's been in for repair now for 7 months, in fact it's been in the shop 5 months longer then I've been able to use it. Never buying a Jayco again staying with General rv in the futu... read more