Jayco, Inc.

Michelle W 

on BBB

4 years ago

Bought our 2020 Jayco 175rd in February of this year. It has been in the shop over 60+ days. Has cost us over a thousand out of our pocket. Has caught fire twice, water pouring in the front wind, walls warped and separating, and a long list of other issues. The RV is NOT safe and Jayco refuse to help rectify the situation. The last repair that was attempted destroyed the wall and compromised the structural integrity of the unit. That is a service center issue but they are who Jayco chooses to do their warranty work. It was 2... read more

Gregory E 

on BBB

4 years ago

We purchased a 2019 jayco hummingbird Baja. We have have had more time with it in the repair shop than actually using it. Its there again. Everything thing from jack stands. Propane leaks ,slide out stopped working. refrigerator, water pump. And now water heater. I have had it in the shop being repaired more than I have been able to use the trailer. The repair shop is great but Jayco has refused to repair manufacturer defects. Costly to the shop that does the repair. I will continue to pursue action to recover all the lost t... read more

Fred G. 

on BBB

4 years ago

Review submitted: November 3, 2020 In July 2018, my wife and I bought a brand new 2019 Jayco Starcraft Satellite 17RB for $17,153 at our local branch of a nationally authorized dealership. It developed what we thought was a minor rain water leak within the first year which we reported and was documented when we took it in for service in December 2019. The leak was later determined by the same dealership to be due to the ceiling not being sufficiently strong enough to support the A/C unit and was running down inside the back ... read more

Dave P. 

on BBB

4 years ago

I purchased a 2018 Jayco WhiteHawk 27RB. This summer while camping I noticed that the floor on the slide was separating from the wall and there was an open gap between the slide ski and the trim piece at the bottom of the slide. I had my wife bounce lightly on the theater seat on that corner and the floor was moving up and down. I went to a Jayco dealer and was told that the warranty was up in May so there would be no coverage. This is obviously faulty workmanship, the trailer has only been used lightly over the past 2 summe... read more

Tony S 

on BBB

4 years ago

Too bad there's not a .0001 star option. A brand new unit with a furnace that doesn't work, leaks, seals that fail, stabilizer that collapsed and a host of other problems only to hear they are not going to be covered by warranty because they're not their problems. A quick search of the internet (something my son should have done before buying it) points to reviewers that all say that the Jayco product (and Thor in general) has devolved into junk. Zero positive ratings, and yet the ***thinks it's an A+ company, their highest ... read more

Randall S 

on BBB

4 years ago

Absolute terrible customer service! I've been waiting for over a year for warranty work on my 2019 Jay Flight 29RKS. The warped door frame causes me to slam my door and leaking shower which is leaking into the underbelly....causing more damage. Jayco customer service is the worse I've ever experienced, I've received one voicemail and never received a call back when I attempted to call back. Very unhappy customer! 

sharon s 

on BBB

4 years ago

We purchased a brand new 2019 Mossy Oak in May 2019. Had problems with it in July 2019 with the slide leaking water in it. They had the dealership come and get it to fix it when we got it back the slide was crooked in the inside and Jayco said they wont fix that because it was cosmetic. The roof has many discolored spots on it too but wont fix that because they say it is just cosmetic. I bought a brand new camper so i would expect it to look like a brand new camper. You dont build a house and put the carpet in crooked and ju... read more

Natalie W 

on BBB

4 years ago

DO NOT BUY ANYTHING JAYCO! Our 2020 34RSBS Was delivered as a huge piece of junk, tried to trade it in within 1 month of seeing all of the manufacturer defects, dealership cut the trade in half, knowing they sold us a piece of junk! All 3 slides were never secured on top, waterfall on 1 slide, water damage etc. Within 6 months of having this crap, it has been used maybe 2 months with constant issues. EVERYBODY says all campers are junk, but for the price it should be delivered PERFECT. JAYCO customer service is impossible to... read more

Tammy W 

on BBB

4 years ago

Terrible customer service. Camper has a water leak from a screw that rubbed on the cold & hot water lines. It isn’t something that I put in but now I have to fix because the camper is out of warranty. Why should I be held liable for something that has caused water damage when it was manufactured like that? Took well over 6 weeks for Jayco to get back with me. They suggest I take to another service center over 100 miles away to pay to have it fixed!!