Jayco, Inc.

Joanne S 

on BBB

4 years ago

Purchased an Emblem 36U Class A motor coach. Our problem is with *********************************************************** After weather related damage to our 1 year old coach, it was determined that we needed to replace the fiberglass roof, which was ordered late May, 2021. After repeated calls to Jayco, we were told the order fell through the cracks, this was late August. Then more calls and a total roof system arrived, electrical wiring included. That was not what we ordered, wait another 3 months. Finally received the ... read more

Joni B. 

on BBB

4 years ago

I bought the top of the line Jayco Eagle and have owned it 3 months. The metal underneath is completely rusted (its been parked in one spot and has cover around the entire underside). The drawer underneath the stove has come off the rail, the shower sealant was molding after having it less than a month showing it wasnt properly done, the electric fireplace is supposed to continually flicker but now sometimes it does but most if the time it is just on constantly (not flickering). The light in the refrigerator does not nor has... read more

James R. 

on BBB

4 years ago

I think Jayco has the worst warranty in the country 

Rifaat O 

on BBB

4 years ago

Shame and shame in your informational I bought new 2021 pinnacle the one with 2 bathroom. From ****** ******on ******* *** *** *****Nevada after 2 weeks I ******* ,CALIFORNIA I open the slid the top and left side frame field than after 2 stopped at rv resort the rear 2 window blend field because heavy weights and stupid little soft holders and front bedroom slide bedroom door field because is very very heavy door .I look too the wood frame inside next to door entrance I saw is 4 small wood glue in 4 or 5 different places and... read more

mark c 

on BBB

4 years ago

i bought a new Jayco in April 2018 from ***********************, but it was took to *********, where i did the paper work and picked it up, salesman telling how i needed the 5 year extended warranty , what a joke ,two months ago i opened up camper to winterize and the ceiling in bedroom had fallen down excessive water damage from leaky roof this camper has not been out of driveway over 10 times since purchase Dunlop Rv in ************* said bring it over and they would see what they could do after countless phone calls and k... read more

Phyllis W 

on BBB

4 years ago

In August of 2020 my husband and I purchased a Jayco Eagle RSTS 321 . In May of 2021 we noticed bubbles in the fiberglass and defects on the interior wall above the entry door. At that time we had already planned our summer vacations so we made an appointment with our dealer service department in October 2021 after our trips were completed. Jayco denied the repairs under the warranty stating the roof was not properly maintained by the owners. The defect in the roof is clearly a manufacture issue and the owner should not be h... read more

David C 

on BBB

4 years ago

9 months old had a fire from gas regulator that was recalled 2 months after our fire. Jayco did absolutely nothing under the warranty to fix our trailer. Having a 2 year warranty it being 9 months old. Jayco passed the buc to my insurance company. Now after 7 months we are getting our trailer back 

Robert H. 

on BBB

4 years ago

My wife and I purchased a jayco north point fifth wheel supposed to be one of the higher end models so we thought we were buying a quality product boy were we wrong from day one we have had so many problems from the septic system not sealing and always dumping **** water from the kitchen to molding coming off to roof leaking even a specialist from lip peer came out to cut the supports for the frame off to re weld them back on because the trailer didnt pull straight down the road and it still doesnt but now we have a new prob... read more

Donnie G. 

on BBB

4 years ago

We purchased a 2021 377RLBH just over a year ago. The front AC has not worked properly since day 1. The front awning worked for 3 camping trips and then it quit. And now, we find out our axles are unsafe. Our AC is still not working right, our awning is still broken, and now we are being told that the dealership was shipped the wrong axles and that it will take up to 2 weeks to get them in. Which causes us to cancel a trip that has been in the planning for 3 years, postponed twice because of covid and being that this is a re... read more