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Jayco, Inc.
- Automotive
- Middlebury, IN
About this business
Jayco develops and manufactures a full-line of recreation vehicles at its company headquarters in rural Middlebury, Ind. With a history dating back to 1968, Jayco's mission remains unchanged, to build exemplary recreational vehicles and provide customers with extraordinary service after the sale. The company develops and manufactures a comprehensive selection of camping trailers, travel trailers, fifth wheels, class C motorhomes and sport utility trailers under the Jay Flight, Eagle, Designer, Jay Feather EXP, Jay Feather LG... read more
Location details
903 S Main St, P. O. Box 460, Middlebury, IN, 46540, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Terrible customer service. My starcraft launch had multiple warranty issues including the slide out tearing through the flooring the first month I bought it. It took over a year for the flooring to be ordered and then the warranty person said that it was too late and it was in the dealers hands. Never buy a starcraft!!!!
Business response:
Dear BBB, Thank you for the opportunity to respond. Our customer service department will be getting in touch with Mr. G**** to discuss the complaint and come to a resolution. Thank you, Russ D***** Jayco Inc. Consumer Affairs Manager
I bought a 2017 Open Road Roamer. In two months 2 safety recalls. One for a gas valve and a second for lights that get too hot. The problem is simple the trailer 37 ft long is parked permanently in a park because I just too old to pull it. Highland will fix the problem if I take it to the dealer or I have to pay for a service call. Customer Service says too bad take it in or pay. It makes me question the overall quality control of the company. There excuse is other companies bought the same parts. Well I don't care about the... read more
Business response:
Dear BBB, Thank you for the opportunity to reply to Mr. B*******'s review. Our customer service manager will be in contact with Mr. B******* to further discuss his comments. Thank you, Russ D***** Consumer Affairs Manager.
On 3/14/17 our family (four kids 3 - 7 yrs old) bought our 1st large purchase outside of our home. It was also the 1st time that we purchased anything brand new. I had told the kids for the past 3 years that we are going to buy a trailer for fun when we are able to financially. We shopped the (2) open range dealers within 90 miles of our S. CA home. After going to Rv Solutions and speaking with Richardson's Rv we opted for Richardson's. Star our salesperson, was wonderful. She was the best part of this purchase by far. The s... read more
Business response:
Dear BBB, Thank you for making us aware of this situation, our customer service department will be in contact with Mr. A*****. Best Regards, Russ D***** Consumer Affairs Manager
I purchased a new StarCraft AR One in March of last year from Camping World in Meridian Idaho. I had to replace the kitchen faucet before the first outing, since then the radio a Furrion was replaced under warranty, the water heater didn't work, the shower had to be resealed under warranty, and after 3 attempts the refrigerator, a Norcold still does not work, it has been to C.W. 3 times with long wait times to see a technician and 6 weeks time frames for parts. In 2017 I took the RV to C.W. in mid February and still haven't ... read more
Business response:
Thank you for contacting us regarding Mr. H****. Our Customer Service Team will be contacting him directly.
Purchased a 2017 Open Range Roamer built by this company. Has been in shop more than at my house. Most problems corrected by Dealership except wiring for 3 TV hookups. It has been determined that manufacturer has failed to wire these hookups and one junction box is completely dead. Highland Ridge wants to say this is dealerships fault when it was overlooked by them. Can not get a straight answer from them.
Business response:
Mr. B, We are disappointed you are having difficulties with your Highland Ridge product. Someone from our customer service department will be reaching out to you today so we can assist in getting your warranty issues resolved as quickly as possible. Thank you for letting us know there is a concern, we look forward to helping you. Sincerely, Highland Ridge Customer Service.
We recently had a great experience with the support and service staff at Jayco, Inc in Middlebury, IN. We took our RV to a dealership while it was still under warranty. Unfortunately, they were unable to address our problems. We contacted customer service in Middlebury and they encouraged us to allow them to work on our Greyhawk. Although out of warranty at this point, they fixed every problem at no charge. Jayco remains one of the best RVs manufactured with an excellent support staff. Thank you Jayco!
My family and I have truly enjoyed our Starcraft Launch Extreme 17SB. Everything has worked since day one and the camper overall is excellent quality. I highly recommend this brand! Pulls beautifully behind a Jeep Wrangler Rubicon Unlimited.
Frequently asked questions about Jayco, Inc.
How is Jayco, Inc. rated?
Jayco, Inc. has a 1.2 star rating with 178 reviews.
When is Jayco, Inc. open?
Jayco, Inc. is closed now. It will open at 8:00 a.m.
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