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Jayco, Inc.
- Automotive
- Middlebury, IN
About this business
Jayco develops and manufactures a full-line of recreation vehicles at its company headquarters in rural Middlebury, Ind. With a history dating back to 1968, Jayco's mission remains unchanged, to build exemplary recreational vehicles and provide customers with extraordinary service after the sale. The company develops and manufactures a comprehensive selection of camping trailers, travel trailers, fifth wheels, class C motorhomes and sport utility trailers under the Jay Flight, Eagle, Designer, Jay Feather EXP, Jay Feather LG... read more
Location details
903 S Main St, P. O. Box 460, Middlebury, IN, 46540, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
We purchased a brand new Jayco travel trailer last May and have had nothing but trouble. Every time I call they just say “I’m sorry. We will get this fixed”. I shouldn’t have to have a brand new travel trailer that cost us over $20,000 fixed so many times. I should have walked away the day we did our walk through. While doing our walk-through the cover to the outside outlet fell off as the representative was showing us the trailer. When we walked inside there was water all over the floor. He assured us that the water hose wa... read more
Business response:
Jayco's Customer Service Team will contact Mrs. H**** directly. Thank you
We purchased a 2018 Mesa Ridge in May 2018. We camped in it in July and Valentines weekend. When we brought it home right away we noticed the fireplace didn’t work, one of the outside storage locks would not lock, cabinet doors over TV were hung crooked, hinge was pulled out of the frame (hole to big for screw now) and the TV hangs crooked. The fridge won’t switch to gas. There is a cushion not attached to one of the chairs. These were the things we noticed from the beginning. We tried for months to find a way to have the fi... read more
Business response:
Dear BBB, We have received your email concerning a customer review, someone on our customer service team will reach out to the retail owner and go over their concerns. Thank you for the opportunity to assist our retail owner. Jayco Consumer Affairs
Purchased a Jayco White Hawk travel trailer in 2017 however due to work and family contraints we were not able to use it for a year. When we took the trailer out for our first trip in 2018 while driving down the road the valance and shade fell off the wall. For the remainder of our trip we had to use a beach towel with duct tape over the window. We also discovered that the bottom of the bathroom door was chipped and damaged. Jayco refuses to cover this under our 2 yr warranty. They tell me it's normal wear and tear. Really??... read more
Business response:
Jayco's Customer Service Team will contact Ms. G***** directly. Thank you
This review is twofold regarding our purchase of a new 2018 Highland Ridge RV Open Range Light in Colorado. 1st I tried to "write a review" on their website and after entering all the information and clicking on "submit review" I repeatedly received pop up messages (Please select the RV year. Thanks! or Please select the RV year. Thanks! ). It is impossible to submit a review through their site. Therefore I have resorted to The Better Business Bureau. 2nd the rating is due to all of the travel trailer's defects and the amoun... read more
Business response:
We will have our customer service team reach out to our retail owner. Thank you for the opportunity to respond. Jayco Consumer Affairs
My husband and I purchased a 2019 Jayco Eagle Travel Trailer on September 18, 2018. Just the beginning of our headaches that began with the purchase. That is another issue. My main concern here are warranty issues with Jayco and the complete lack of acceptable business practices in order to take care of their customer. After our purchase, we took our first camping trip early October 2018. We live in lower Alabama, and the temps were in the mid 90's. Guess what didn't work. The bedroom air conditioner. After calls to the deal... read more
Business response:
Mr. and Mrs. ******concern has been addressed with Jayco's Customer Service Team, they will contact our customer directly.
Mr. L I purchased my unit (2018 Open Range Ultra Light 2802BH) in the summer of 2017. I used the unit for maybe 2 weeks (tops) prior to starting my family vacation across the USA this Fall. We had a rain storm 16 months after we purchased the unit and water penetrated the seals of the slide and entered the unit. We ended up getting a water log in our facia inside the unit and damaged the interior. So in the mean timed I purchased a slide topper to eliminate this issue again at a price of $1,000.00 installed.I called the manu... read more
Business response:
Dear BBB, We spoke with our retail owner and will be back in contact with him next week for a resolution. Thank you for the opportunity to reply. Highland Ridge RV Customer Service
Wanted to share my experience before this happens to someone else. We have looked at Jayco for 3 years on a toy hauler. They had the best warranty and seem to be at the time best built. We bought our camper on December 23, 2017 it was brand new. We have only been camping twice because it is a lemon. I have a long list of things but only sharing a few. can not receive water out of our holding tank, the slide out in the kitchen cuts the drain every time you slide it in, water sensors do not work, cabinets falling apart, table ... read more
Business response:
This has been turned over to our Customer Service Team for follow up.
we purchase a starcraft telluride 292rls in June of 2018. when we arrived at the dealership for pick up we heard loud banging form a tech inside the unit. the salesman told us a molding was being replaced, must have been a large molding, I did not ask. during the walk thru we found a interiour sensor light not working and an exterior running light not working, both fix by the dealer at that time. I guess I was sucked in by the looks of the unit, my wife calls it a pretty camper, it does have a nice look, the exterior design ... read more
Business response:
Dear BBB, We appreciate the above retail feedback. Our customer service team will reach out to see if there is anything we can assist with. Thank you for the feedback and the opportunity to reply. Consumer Affairs Department Jayco Inc
We purchased a highland ridge 291 reared living travel trailer and it’s beeb a pain in the buttocks it’s a 2018 model problems with the slides both they don’t close all the way I got openings on the bottom of the slides and the top ,the trim on the driver side keeps coming off and now the trim on the front of the slide got push off the the other trim because is to wide a nut fell of a screw and rip a hole on the flor the couch is loose the ac don’t cool the way it should the fridge has lot of condensation and it drains on th... read more
Business response:
Dear BBB, The retail owner has been in contact with the repair center and from our conversation with the repair center they are working with the retail owner to resolve and open warranty items with the RV. From our investigation of this matter, it appears everything is being addressed at the local repair center. Thank you, Jayco Consumer Affairs.
Frequently asked questions about Jayco, Inc.
How is Jayco, Inc. rated?
Jayco, Inc. has a 1.2 star rating with 178 reviews.
When is Jayco, Inc. open?
Jayco, Inc. is closed now. It will open at 8:00 a.m.
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