This profile has not been claimed by the business owner or representative.
to update business information, get appointment requests, engage visitors with web chat, and more!
Jayco, Inc.
- Automotive
- Middlebury, IN
About this business
Location details
903 S Main St, P. O. Box 460, Middlebury, IN, 46540, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I purchased a brand new 2021 Jayco Swift 20T on Feb 16 2021 and it was delivered about 15 days later at ****** **** ** ***** ***2021 is the first year that Jayco came out with a B class RV and I’m having issues; Poor craftsmanship, electrical work and a refrigerator malfunction. I opened a case with Jayco on May 6, regarding the malfunctioning refrigerator. Today I had a service appointment at ****** **** ** *****which was coordinated by Jayco Service Dept. I emailed both Jayco and ******service department on May 28 to confi... read more
Business response:
A Customer Service Representative will be contacting the consumer regarding his concerns. Thank you.
2021 Jayco Melborne RP Slide out doesn’t work since day one. Paint issues, doors that won’t close. Only owned for 30 days and unable to use. First appointment is 40 days out and this is with the selling dealer. I was offered a 500.00 gas card but had to buy it and send a receipt!. I put down 50,000down and spoiled my planned vacation and was told a couple of payments would be possible for the inconvenience. I was told no. My payments are small with my down payment too. I was patient and disappointed with Jayco. The paint was... read more
Business response:
Thank you for forwarding the review that the consumer filed with the BBB. Jayco has reviewed the complaint and it has been forwarded to our Customer Service Team for response. They will contact him directly to discuss his concerns.
Jayco has the worst customer service. I have had my RV broken for 6 months and they have yet shipped out the part. Every time I call they give me excuses. The part is under warranty and yet I cannot get what I need. They are a scam, don't buy Jayco.
Business response:
Dear BBB, We have reviewed the concerns you provided from our retail owner; our Customer Service Team will contact them directly to discuss this matter. Best regards, Jayco Inc.
WE PURCHASED A JAYCO TOYHAULER 2020 FROM ****** ******. WE DROVE OFF THE LOT TO *****AL SET UP NEW JAYCO AND THE GENERATOR WOULD NOT WORK. ****** ******TOLD US TO TAKE IT ******* ****** *******. THEY KEPT IT 3 WEEKS TO SAY IT WAS ON JAYCO AND ****** ******. WE TOOK IT BACK TO *******AGAIN. MAKE THE STORY SHORT THEY STILL HAVE OUT TOYHAULER. WE USED IT 2 TIMES SINCE MARCH OF LAST YEAR. NEED A GOOD LAWYER DOES ANYONE KNOW WHO AND WHAT TYPE LAWYER WE NEED. WE ARE PAYING A LOT A MONTH AND HAVE NOT USED IT. OUR 2 YEAR WARRANTY WE... read more
Business response:
Dear BBB, We have reviewed the concerns you provided from our retail owner; our Customer Service Team will contact them directly to discuss this matter. Best regards, Jayco Inc.
Terrible customer service and their RV's fall apart from start. They are under new management and the units are nothing like they used to be. I guess the dismal 1 star review really sum it up, they do not care about their customers. Run from this company
Business response:
Thank you for forwarding the Customer Review that Maria D******* submitted with the BBB. Jayco has reviewed the Customer Review and it has been forwarded to our Customer Service Team for response. They will contact Ms. D******* directly to discuss her concerns. Sincerely, Jayco, Inc.
Bought our 2020 Jayco 175rd in February of this year. It has been in the shop over 60+ days. Has cost us over a thousand out of our pocket. Has caught fire twice, water pouring in the front wind, walls warped and separating, and a long list of other issues. The RV is NOT safe and Jayco refuse to help rectify the situation. The last repair that was attempted destroyed the wall and compromised the structural integrity of the unit. That is a service center issue but they are who Jayco chooses to do their warranty work. It was 2... read more
Business response:
Thank you for forwarding the review that Michelle W***** filed with the BBB. Jayco has reviewed her comments and they have been forwarded to our Customer Service Team for response. They will contact Ms. Willis directly to discuss her concerns. Sincerely, Jayco, Inc
We purchased a 2019 jayco hummingbird Baja. We have have had more time with it in the repair shop than actually using it. Its there again. Everything thing from jack stands. Propane leaks ,slide out stopped working. refrigerator, water pump. And now water heater. I have had it in the shop being repaired more than I have been able to use the trailer. The repair shop is great but Jayco has refused to repair manufacturer defects. Costly to the shop that does the repair. I will continue to pursue action to recover all the lost t... read more
Business response:
Thank you for forwarding the review that Mr. E**** filed with the BBB. Jayco has reviewed his concerns and this review has been forwarded to our Customer Service Team for response. They will contact Mr. Evans directly to discuss his concerns. Sincerely, Jayco, Inc.
Review submitted: November 3, 2020 In July 2018, my wife and I bought a brand new 2019 Jayco Starcraft Satellite 17RB for $17,153 at our local branch of a nationally authorized dealership. It developed what we thought was a minor rain water leak within the first year which we reported and was documented when we took it in for service in December 2019. The leak was later determined by the same dealership to be due to the ceiling not being sufficiently strong enough to support the A/C unit and was running down inside the back ... read more
Business response:
Dear BBB, Thank you for contacting Jayco Inc. concerning the review that Fred G******* filed with the BBB. Jayco has reviewed the comments and the review has been forwarded to our Customer Service Team for a response. They will contact Mr. G******* directly to discuss his concerns. Respectfully submitted Jayco Inc.
I purchased a 2018 Jayco WhiteHawk 27RB. This summer while camping I noticed that the floor on the slide was separating from the wall and there was an open gap between the slide ski and the trim piece at the bottom of the slide. I had my wife bounce lightly on the theater seat on that corner and the floor was moving up and down. I went to a Jayco dealer and was told that the warranty was up in May so there would be no coverage. This is obviously faulty workmanship, the trailer has only been used lightly over the past 2 summe... read more
Business response:
Thank you for forwarding the complaint that the consumer filed with the BBB. Jayco has reviewed the review and it has been forwarded to our Customer Service Team for response. They will contact him directly to discuss his concerns.
Frequently asked questions about Jayco, Inc.
How is Jayco, Inc. rated?
Jayco, Inc. has a 1.2 star rating with 201 reviews.
When is Jayco, Inc. open?
Jayco, Inc. is closed now. It will open on Monday at 8:00 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com