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Jayco, Inc.
- Automotive
- Middlebury, IN
About this business
Jayco develops and manufactures a full-line of recreation vehicles at its company headquarters in rural Middlebury, Ind. With a history dating back to 1968, Jayco's mission remains unchanged, to build exemplary recreational vehicles and provide customers with extraordinary service after the sale. The company develops and manufactures a comprehensive selection of camping trailers, travel trailers, fifth wheels, class C motorhomes and sport utility trailers under the Jay Flight, Eagle, Designer, Jay Feather EXP, Jay Feather LG... read more
Location details
903 S Main St, P. O. Box 460, Middlebury, IN, 46540, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Thank goodness for my local dealership ******** *** because that’s the only reason I’m leaving 2 stars vs 1. I purchased a 2019 Jayco JayFlight SLX8 BRAND NEW back in August 2019. The very first trip I took the camper out the power awning motor broke and the awning shot out uncontrolled and there was no way for me to roll it back up to transport it. Luckily we were local enough a service technician from ******* ** came out with a ladder hand rolled it up and zipped tied it in place for me to transport it back to their lot to... read more
Bought a 2019 Jayco pinnacle that I've had for less than 7 months and the leveling system doesnt work correctly, roof leaks, furnace went out and both bathrooms had water leaks from under the sinks. Called Jayco to get it fixed under warranty but I had to use their dealer. Well all the shops around me where 6 to 8 months out. What a joke so I called back and asked if there where some other way to get the repairs done and the representative informed me to use a mobile guy since it was in the winter to have the furnace repaire... read more
Business response:
Jayco's Customer Service Department contacted Mr. B*** via e-mail on 4/8/20 to let him know that his reimbursement request has been approved and that a check will be sent to him as soon as possible.
I bought my satellite 16ks 1 year and 2 months band new off the lot .. Had it out for a total of three trips..It has been falling apart every since.. The roof leaks,the gas regulator went out now you always smell propane around the front of the unit,trailer side is delaminating,wheel bearings already need repacked,blinds broke,can't even open one of the doors for storage because it is hung so bad it digs into the floor,on my last camping trip the whole unit filled with smoke that came from the breaker panel.. I called what t... read more
Business response:
Dear BBB, Thank you for the opportunity to respond to our retail owner, our customer service team will reach out and contact them for a solution. Best regards, Jayco Customer Service.
Extremely disappointed in Jayco and we will NEVER buy from them again. Ruining lives one faulty trailer at a time! Not only is the quality of the travel trailer we purchased poor but so was the customer service after the sale had been made. You are basically on your own so if buying a Jayco, make sure you have thousands set aside in unexpected fees because they will leave you hanging out to dry. Or in this case, stranded in another country because it is unsafe to tow your trailer. Our trailer was to be used to go between the... read more
Business response:
Jayco's Customer Service Team will contact Ms. C**** directly. Thank you
Jayco will not stand by their lifetime roof warranty and is a horrible company to deal with. Their roof leaked because of poor constriction and design and they are refusing to stand behind their product. So sad and angry at them. I bought this camper new and am the original owner and it has been cared for very well. It developed a leak and they turned me down for warranty. so sad.
Business response:
Jayco's Customer Service Team will contact Mr. G***** directly. Thank you
On April 23 2019 we purchased a new Jayco Jayflight travel trailer. I am so disappointed in the trailer, the dealer that sold us the trailer and Jayco. When purchasing a new trailer and waiting 3 weeks for a screen for your sliding door, having a scratch in the table, nails coming up in the floor, a dent in the refrigerator, your backsplash coming off in the kitchen, there is a water leak under the kitchen sink, due to pipes not being tightened causing cupboard damage, walls were not tacked in properly so there are parts of ... read more
Business response:
Dear BBB, Someone from our Customer Service Team will be contacting the dealer and retail owner concerning the repair items mentioned in the review. Thank you for the opportunity to respond. Jayco Consumer Affairs.
My 2018 Jayco trailer is falling apart after only 3 trips in it. Bed frame is collapsing, cabinet shelfs have come apart Back wall in bathroom has a big crack in it. Plumbing fixtures are cheap. Trim around entry door is falling off. You can see all of the nail holes that were filled in. Very poor quality for a 20 thousand dollar trailer. No craftsmanship, garbage. I'm very unhappy with it. Bought at **** *******in ******* **
Customer service is terrible and no help at all! Been polite about the matter until now but megan in technical support will not return my calls. All I simply asked was since I purchased 4 hrs. From home and camping world treated me poorly in the past but is the closet dealer if I could take it to someone else ( non-jayco) and have warranty repairs done. And the dealer next closet 60 miles away refused to repair it too and no one seems to want to do anything. They set a fine example of corporate greed and DO NOT CARE once the... read more
Business response:
Jayco's Customer Service Team will contact Mr. R***** directly. Thank you
Just bought a 2019 Jayco jay flight 28BHS. I've had it less than two months and the entire suspension, both stairs and the frame are covered in rust. The paint is completely gone on the suspension and in multiple spots on the frame some as large as four feet have no paint and are complete rust. I'm so upset! What was supposed to be a wonderful experience has been ruined by poor quality!! Never again will I buy from them!!
Business response:
Jayco's Customer Service Team will contact Mr. S**** directly. Thank you
Frequently asked questions about Jayco, Inc.
How is Jayco, Inc. rated?
Jayco, Inc. has a 1.2 star rating with 178 reviews.
When is Jayco, Inc. open?
Jayco, Inc. is closed now. It will open at 8:00 a.m.
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