This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
Jayco, Inc.
- Automotive
- Middlebury, IN
About this business
Jayco develops and manufactures a full-line of recreation vehicles at its company headquarters in rural Middlebury, Ind. With a history dating back to 1968, Jayco's mission remains unchanged, to build exemplary recreational vehicles and provide customers with extraordinary service after the sale. The company develops and manufactures a comprehensive selection of camping trailers, travel trailers, fifth wheels, class C motorhomes and sport utility trailers under the Jay Flight, Eagle, Designer, Jay Feather EXP, Jay Feather LG... read more
Location details
903 S Main St, P. O. Box 460, Middlebury, IN, 46540, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Brand new Jayco ********** 32KBS - second trip out, the slide would not retract. Called Jayco (no real help) but found I would have to take the trim off around the slide to get to the motors (the over ride switch didn't work due to another issue with the trailer). Got the trim off and was able to remove the motors so that the slide could be pushed back into place. Then put motors back in to prevent the slide for coming open on the road. There seems to be an electrical short as the trailer continued to blow fuses. Took the **... read more
Business response:
Dear BBB,A **************** Representative will be contacting the consumer regarding their concerns. Best regards,Jayco ****
To Whom It ************ I read on your page "Your satisfaction is our number one goal." I am not satisfied and need to get this issue resolved. My Jayco outside kitchen door needs to be replaced. I have been passed around like a ball to different people to no avail. It started out as a three week process. We are now at 9 weeks and the ball keeps getting dropped. My Jayco is for vacationing and haven't been able to use it because of this issue. I would like to see your number one goal come to pass. I would like to speak to so... read more
Business response:
Dear BBB,Someone from Jayco customer service will be contacting ********************************************************** *****************
To whom it may concern, Although there were a few negative reviews, We recently financed a brand new Jayco Eagle HT and was not able to leave the dealer the day of pickup or delivery related to multiple errors within the Auto-Level and or stabilizers system and a few reverse wring matters. A quality control was done on this unit? Any addon feedback or comments would be great going forward. Thanks and Best regards, Jon A
Business response:
Dear BBB, A Customer Service Representative will be contacting the consumer regarding their concerns. Thank you, Jayco Inc.
Purchased a 2016 class a Jayco brand new. Worse piece of junk I ever owned. Engine light kept coming on,**** said they fixed it came right back on. Jayco dealer then "fixed it " came right back on. Electrical system had to be rewired and still nothing worked right. Warranty is useless, dealer terrible. Do yourself a big favor and stay clear of Jayco. Sold until after 7 months and took 20k hit.
Business response:
Thank you for forwarding the Review to Jayco. It is our understanding that Mr. O***** no longer is the owner of the this motorhome. We appreciate the feedback. Jayco, Inc.
I purchased a brand new 2021 Jayco Swift 20T on Feb 16 2021 and it was delivered about 15 days later at ****** **** ** ***** ***2021 is the first year that Jayco came out with a B class RV and I’m having issues; Poor craftsmanship, electrical work and a refrigerator malfunction. I opened a case with Jayco on May 6, regarding the malfunctioning refrigerator. Today I had a service appointment at ****** **** ** *****which was coordinated by Jayco Service Dept. I emailed both Jayco and ******service department on May 28 to confi... read more
Business response:
A Customer Service Representative will be contacting the consumer regarding his concerns. Thank you.
2021 Jayco Melborne RP Slide out doesn’t work since day one. Paint issues, doors that won’t close. Only owned for 30 days and unable to use. First appointment is 40 days out and this is with the selling dealer. I was offered a 500.00 gas card but had to buy it and send a receipt!. I put down 50,000down and spoiled my planned vacation and was told a couple of payments would be possible for the inconvenience. I was told no. My payments are small with my down payment too. I was patient and disappointed with Jayco. The paint was... read more
Business response:
Thank you for forwarding the review that the consumer filed with the BBB. Jayco has reviewed the complaint and it has been forwarded to our Customer Service Team for response. They will contact him directly to discuss his concerns.
Jayco has the worst customer service. I have had my RV broken for 6 months and they have yet shipped out the part. Every time I call they give me excuses. The part is under warranty and yet I cannot get what I need. They are a scam, don't buy Jayco.
Business response:
Dear BBB, We have reviewed the concerns you provided from our retail owner; our Customer Service Team will contact them directly to discuss this matter. Best regards, Jayco Inc.
WE PURCHASED A JAYCO TOYHAULER 2020 FROM ****** ******. WE DROVE OFF THE LOT TO *****AL SET UP NEW JAYCO AND THE GENERATOR WOULD NOT WORK. ****** ******TOLD US TO TAKE IT ******* ****** *******. THEY KEPT IT 3 WEEKS TO SAY IT WAS ON JAYCO AND ****** ******. WE TOOK IT BACK TO *******AGAIN. MAKE THE STORY SHORT THEY STILL HAVE OUT TOYHAULER. WE USED IT 2 TIMES SINCE MARCH OF LAST YEAR. NEED A GOOD LAWYER DOES ANYONE KNOW WHO AND WHAT TYPE LAWYER WE NEED. WE ARE PAYING A LOT A MONTH AND HAVE NOT USED IT. OUR 2 YEAR WARRANTY WE... read more
Business response:
Dear BBB, We have reviewed the concerns you provided from our retail owner; our Customer Service Team will contact them directly to discuss this matter. Best regards, Jayco Inc.
Terrible customer service and their RV's fall apart from start. They are under new management and the units are nothing like they used to be. I guess the dismal 1 star review really sum it up, they do not care about their customers. Run from this company
Business response:
Thank you for forwarding the Customer Review that Maria D******* submitted with the BBB. Jayco has reviewed the Customer Review and it has been forwarded to our Customer Service Team for response. They will contact Ms. D******* directly to discuss her concerns. Sincerely, Jayco, Inc.
Frequently asked questions about Jayco, Inc.
How is Jayco, Inc. rated?
Jayco, Inc. has a 1.2 star rating with 178 reviews.
When is Jayco, Inc. open?
Jayco, Inc. is closed now. It will open at 8:00 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com