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Jayco, Inc.
- Automotive
- Middlebury, IN
About this business
Jayco develops and manufactures a full-line of recreation vehicles at its company headquarters in rural Middlebury, Ind. With a history dating back to 1968, Jayco's mission remains unchanged, to build exemplary recreational vehicles and provide customers with extraordinary service after the sale. The company develops and manufactures a comprehensive selection of camping trailers, travel trailers, fifth wheels, class C motorhomes and sport utility trailers under the Jay Flight, Eagle, Designer, Jay Feather EXP, Jay Feather LG... read more
Location details
903 S Main St, P. O. Box 460, Middlebury, IN, 46540, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
bought a highland open range 5th wheel a yr. ago with 2 yr. warrenty... this unit was set up with a washer/dryer prep or so I thought...so I ordered a w/d to be delivered and set up...it was found that the prep was wrong from the factory, so the installer gets the factory on the phone offering very little help for problem....the factory screw up cost me 1100.00 dollars with no return explanation or refund for their mess they put me thru.....also they want me to pay for the safety recall for the overhead lights! Beware of thi... read more
We purchase our 2015 Autumn Ridge in May of 2016. We first noticed that the plywood was not recessed on the slid outs and that when it rained the plywood floor would soak up all the water under are carpet. We ended up taking it to a dealer for the annual forty five point inspection and told them of the leak and the many other leaks that we were encountering. When we came back to pick up the camper about two months later we found out that nothing had been done AT ALL except the work that they could bill us for. I asked the ma... read more
Business response:
Dear BBB, Our Starcraft Customer Service Department will reach out to our retail owner for a resolution of this matter. Thank you, Jayco Consumer Affairs
Can't even begin to explain the frustration and disappointment we are feeling about this manufacturer and our trailer. Purchased our 2016 Open Range 2604RB in June of 2016 and have had NOTHING BUT ISSUES. I've spoke to Eric, the Warranty Supervisor at Highland Ridge twice now and they don't see any reason for concern with all of our troubles. Dealership in Cambridge, ON Canada has been awesome and very understanding but this unit is LEMON and should never have left the factory. They should take this piece of crap back and gi... read more
Business response:
Dear BBB, We will have our Customer Service Department reach out to this retail owner and see how we can assist in this matter. Thank you for the opportunity to reply. Jayco Consumer Affairs Department.
After pulling my camper off of the dealership lot, I had many large bubbles in my flooring. I had to have them cut out and replaced along with replacing the plywood under the bed. While pulling my camper home from getting it fixed, my entire front cap of camper separated from the rest of the camper. Poor craftsmanship on trim work and on cabinet installation. Now I have noticed two 20 inch bubbles on my roof. The warranty department has denied my claim for the roof because I didn't get my roof inspected with-in 12 months of ... read more
Business response:
Dear BBB, Our customer service team will be reaching out to Mr. H*****. Thank you for the opportunity to respond. Jayco Customer Service.
Words cannot express the frustration and disappoint my husband and I have felt since purchasing our Open Range 5th Wheel. The unit was purchased in 2014, and from the first time we used the unit we have had nothing but issues ranging from a gas leak, a table that was installed so crooked the blind could not be used, a gear box that we had to pay to replace, a door that wasn't working properly, a leak in the bedroom slide, a piece of trim above the closet the broke in half, screens falling out that the technician couldn't eve... read more
Wepurchased a 2018 Autumn Ridge R17 in July 2017 from Camping World in Chichester, NH. While driving home September 17 2017 from our 2nd time using it, the tail light wires caught on fire inside the wall of the unit causing severe fire damage to the interior and exterior, as well as smoke damage to the interior and all our bedding, clothes etc: . The local fire department was called to extinguish. We contacted Camping World and were told to bring the unit in so the service department could investigate the cause of the fire. ... read more
We purchased a 2015 Open Range 308 in mid 2014. While I feel the build of the trailer has generally been good, there have been many (too many) issues with the parts on the trailer that have created significant cause for concern and disappointment. I should note that we have used the trailer less than 10 times since purchase. Items replaced to date: • Black water valve - replaced twice • Air conditioner - replaced • Awning lights - replaced and needs replacement again • Entry door - serviced twice for adjustment • O... read more
Business response:
Dear BBB, Highland Ridge RV is very concerned about retail owner satisfaction. Someone in our Customer Service Department will be in contact with this owner. Thank you, Russ D***** Consumer Affairs Manager
I recently purchased a Starcraft Autumn Ridge 14RB. First thing that happened I noticed how much swaying it did while traveling for such a small travel trailer. I thought air pressure in tires first only to find out a nut was missing and the other two nuts just finger tight on the left side shackle that holds axle to frame.The bolts had worked over half way out. Starcraft said they would investigate since this was real serouis. When refrigerator is on the gas side burning wood can be smelled. The chimney of the refrigerator ... read more
Poor quality, poor customer service. Purchased a new Starcraft AR-One in April of 2016. This RV had continuous problems from the beginning. First trip we noticed the right tail light was not working, we didn't have a turn signal or brake light. We replaced the bulb with no results. Took it in for service and we were told it was a wiring issue in our vehicle. They stated it was repaired and when we arrived home it was not working. The problem was in the 7 way plug on the trailer. Next problem, trailer was not being used and t... read more
Business response:
Dear BBB, Our customer service department will be in contact with the Hoffmans and evaluate their current situation. Thank you for the opportunity to reply. Jayco Consumer Affairs Team.
Frequently asked questions about Jayco, Inc.
How is Jayco, Inc. rated?
Jayco, Inc. has a 1.2 star rating with 178 reviews.
When is Jayco, Inc. open?
Jayco, Inc. is closed now. It will open at 8:00 a.m.
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