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Jayco, Inc.
- Automotive
- Middlebury, IN
About this business
Location details
903 S Main St, P. O. Box 460, Middlebury, IN, 46540, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
My husband and I purchased a 2019 Jayco Eagle Travel Trailer on September 18, 2018. Just the beginning of our headaches that began with the purchase. That is another issue. My main concern here are warranty issues with Jayco and the complete lack of acceptable business practices in order to take care of their customer. After our purchase, we took our first camping trip early October 2018. We live in lower Alabama, and the temps were in the mid 90's. Guess what didn't work. The bedroom air conditioner. After calls to the deal... read more
Business response:
Mr. and Mrs. ******concern has been addressed with Jayco's Customer Service Team, they will contact our customer directly.
Mr. L I purchased my unit (2018 Open Range Ultra Light 2802BH) in the summer of 2017. I used the unit for maybe 2 weeks (tops) prior to starting my family vacation across the USA this Fall. We had a rain storm 16 months after we purchased the unit and water penetrated the seals of the slide and entered the unit. We ended up getting a water log in our facia inside the unit and damaged the interior. So in the mean timed I purchased a slide topper to eliminate this issue again at a price of $1,000.00 installed.I called the manu... read more
Business response:
Dear BBB, We spoke with our retail owner and will be back in contact with him next week for a resolution. Thank you for the opportunity to reply. Highland Ridge RV Customer Service
Wanted to share my experience before this happens to someone else. We have looked at Jayco for 3 years on a toy hauler. They had the best warranty and seem to be at the time best built. We bought our camper on December 23, 2017 it was brand new. We have only been camping twice because it is a lemon. I have a long list of things but only sharing a few. can not receive water out of our holding tank, the slide out in the kitchen cuts the drain every time you slide it in, water sensors do not work, cabinets falling apart, table ... read more
Business response:
This has been turned over to our Customer Service Team for follow up.
we purchase a starcraft telluride 292rls in June of 2018. when we arrived at the dealership for pick up we heard loud banging form a tech inside the unit. the salesman told us a molding was being replaced, must have been a large molding, I did not ask. during the walk thru we found a interiour sensor light not working and an exterior running light not working, both fix by the dealer at that time. I guess I was sucked in by the looks of the unit, my wife calls it a pretty camper, it does have a nice look, the exterior design ... read more
Business response:
Dear BBB, We appreciate the above retail feedback. Our customer service team will reach out to see if there is anything we can assist with. Thank you for the feedback and the opportunity to reply. Consumer Affairs Department Jayco Inc
We purchased a highland ridge 291 reared living travel trailer and it’s beeb a pain in the buttocks it’s a 2018 model problems with the slides both they don’t close all the way I got openings on the bottom of the slides and the top ,the trim on the driver side keeps coming off and now the trim on the front of the slide got push off the the other trim because is to wide a nut fell of a screw and rip a hole on the flor the couch is loose the ac don’t cool the way it should the fridge has lot of condensation and it drains on th... read more
Business response:
Dear BBB, The retail owner has been in contact with the repair center and from our conversation with the repair center they are working with the retail owner to resolve and open warranty items with the RV. From our investigation of this matter, it appears everything is being addressed at the local repair center. Thank you, Jayco Consumer Affairs.
bought a highland open range 5th wheel a yr. ago with 2 yr. warrenty... this unit was set up with a washer/dryer prep or so I thought...so I ordered a w/d to be delivered and set up...it was found that the prep was wrong from the factory, so the installer gets the factory on the phone offering very little help for problem....the factory screw up cost me 1100.00 dollars with no return explanation or refund for their mess they put me thru.....also they want me to pay for the safety recall for the overhead lights! Beware of thi... read more
We purchase our 2015 Autumn Ridge in May of 2016. We first noticed that the plywood was not recessed on the slid outs and that when it rained the plywood floor would soak up all the water under are carpet. We ended up taking it to a dealer for the annual forty five point inspection and told them of the leak and the many other leaks that we were encountering. When we came back to pick up the camper about two months later we found out that nothing had been done AT ALL except the work that they could bill us for. I asked the ma... read more
Business response:
Dear BBB, Our Starcraft Customer Service Department will reach out to our retail owner for a resolution of this matter. Thank you, Jayco Consumer Affairs
Can't even begin to explain the frustration and disappointment we are feeling about this manufacturer and our trailer. Purchased our 2016 Open Range 2604RB in June of 2016 and have had NOTHING BUT ISSUES. I've spoke to Eric, the Warranty Supervisor at Highland Ridge twice now and they don't see any reason for concern with all of our troubles. Dealership in Cambridge, ON Canada has been awesome and very understanding but this unit is LEMON and should never have left the factory. They should take this piece of crap back and gi... read more
Business response:
Dear BBB, We will have our Customer Service Department reach out to this retail owner and see how we can assist in this matter. Thank you for the opportunity to reply. Jayco Consumer Affairs Department.
After pulling my camper off of the dealership lot, I had many large bubbles in my flooring. I had to have them cut out and replaced along with replacing the plywood under the bed. While pulling my camper home from getting it fixed, my entire front cap of camper separated from the rest of the camper. Poor craftsmanship on trim work and on cabinet installation. Now I have noticed two 20 inch bubbles on my roof. The warranty department has denied my claim for the roof because I didn't get my roof inspected with-in 12 months of ... read more
Business response:
Dear BBB, Our customer service team will be reaching out to Mr. H*****. Thank you for the opportunity to respond. Jayco Customer Service.
Frequently asked questions about Jayco, Inc.
How is Jayco, Inc. rated?
Jayco, Inc. has a 1.2 star rating with 201 reviews.
When is Jayco, Inc. open?
Jayco, Inc. is closed now. It will open on Monday at 8:00 a.m.
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