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Jayco, Inc.
- Automotive
- Middlebury, IN
About this business
Location details
903 S Main St, P. O. Box 460, Middlebury, IN, 46540, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Dont buy Jayco Travel Trailers. The 3 year structural warranty is a lie! They refused to approve a bulge protruding in my rv roof saying its still structurally sound but would not extend the warranty in case it protrudes through the roof membrane.
Business response:
Dear BBB,Thank you for forwarding the review that **** *** submitted to the BBB. Jayco has read the review and it has been forwarded to our **************** Team for response. They will contact **** *** directly to discuss his /her concerns.Sincerely,Jayco, Inc.
Bought Jayco vs others because of their longevity in the business and building of quality campers backed by an industry leading 2yr warranty. Year one have had issues with water heater, solar, loose connections, front end cap and separated awning. My experience has been quite tough starting with months of looking g for a place to get the ** repaired at a Jayco branded shop. After finally fi ding a place and a time to get in the camper was found to have two significant issues and two minor issues. Minor issues have been addre... read more
Business response:
Dear BBB,Thank you for forwarding the review that **** *********** submitted to the BBB. Jayco has read the review, and it has been forwarded to our **************** Team for response. They will contact **** Dresselhausdirectly to discuss his concerns.Sincerely,Jayco, Inc.
Very disappointed in Jayco. Motor Coach has been at dealership since Nov. Due to sofa ripping my floor. Jayco not wanting to honor nor make things right besides do a patch job kinda repair. Like the coach. But wouldnt recommend Jayco. Service in upper management with Jayco is TERRIBLE
Business response:
Mr. ********** review has been read and referred to Jayco **************** for direct response.Sincerely,Jayco ****************
We have a Jayco 25 RB that we have been living in for a year while we build a cabin. I know that these aren't meant to live in fulltime, so I won't complain about minor issues. But 2 are major. First, what incompetent building practices do they use that leaves gaping holes for utilities that mice and bugs can get in, and crams the kitchen cabinet bottoms so full of hosing and other things that it is impossible to find the openings to block them?Second, what effing genius in the design department thought it was a brilliant id... read more
Business response:
Please provide the 17-digit VIN for the ** so that Jayco may review the unit history and respond to the Customer Review.Sincerely,********************** Customer Service
Jayco has the worst customer service i have ever dealt with. All they know what to say is "it's human error" and "I don't know what you want us to do"! Our camper has been in for repair since April 8th and it is now Sept 4th. Dealership blames Jayco and Jayco blames dealership. We have went all summer without "new" camper because of the poor workmanship from Jayco. Our warranty expires this week and we haven't even been able to use it all summer. Who knows when we will get it back. I will never buy another product from Jayco... read more
Business response:
Please provide the 17-digit VIN for your camper so that we may review the unit file and provide an appropriate response.Sincerely,Jayco Customer Service
Jayco has the worst customer service i have ever dealt with. All they know what to say is "it's human error" and "I don't know what you want us to do"! Our camper has been in for repair since April 8th and it is now Sept 4th. Dealership blames Jayco and Jayco blames dealership. We have went all summer without "new" camper because of the poor workmanship from Jayco. Our warranty expires this week and we haven't even been able to use it all summer. Who knows when we will get it back. I will never buy another product from Jayco... read more
Business response:
<p>Please provide the 17-digit VIN for your camper so that we may review the unit file and provide an appropriate response.</p><p>Sincerely,</p><p>Jayco Customer Service</p>
It is sad that you can't buy replacement decals individually, but have to buy a set. I had a couple of decals damaged in a minor accident and Jayco is charging $900 when all I need is a $60 decal.
Business response:
<p>Please provide the 17-digit VIN for you RV so that we may review the unit file and provide an appropriate response.</p><p>Sincerely,</p><p>Jayco Customer Service</p>
**************** horrible axle went out on new 2024 camper and converter in a hotel because of their protocol, they are not doing anything to fix the situation immediately I will never recommend or buy a Jayco ever
Business response:
<p>Please provide the 17-digit VIN for the camper so that we may review the unit file and properly respond.</p><p>Sincerely,</p><p>Jayco Customer Service</p>
I purchased a brand new 2023 Jayco Precept on 5/13/23 along with the extended warranty. As of today, 8/16/24, the coach has been out of my possession for a total of 60 days since my purchase due to poor workmanship. They need to put a bigger pump running to the generator. Have had to cancel ***** docking trips due to all the issues. Jayco has been cooperative with the warranty repairs, but Ive spent many hours on the phone.
Business response:
<p>Please provide the 17-digit VIN for you motorhome so that we can review the unit file and provide an appropriate response.</p><p>Sincerely,</p><p>Jayco Customer Service</p>
Frequently asked questions about Jayco, Inc.
How is Jayco, Inc. rated?
Jayco, Inc. has a 1.2 star rating with 198 reviews.
When is Jayco, Inc. open?
Jayco, Inc. is closed now. It will open tomorrow at 8:00 a.m.
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