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Jayco, Inc.
- Automotive
- Middlebury, IN
About this business
Location details
903 S Main St, P. O. Box 460, Middlebury, IN, 46540, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Put my Jayco into the service department of an authorized dealer on the earliest day I could book an appointment, which was 40 days out. The 2 year factory warranty expired the day after my appointment. Jayco denied my warranty claim saying the warranty had expired by the time the dealer has submitted a claim. Jayco's warranty *** said I should have told them directly that my RV was going into the shop before the warranty expired. I had to pay for the ***airs out of pocket. This is my second Jayco. There will not be a third.... read more
Business response:
Dear BBB,Thank you for forwarding the review that ***** ****** submitted to the BBB. Jayco has read the review and it has been forwarded to our **************** Team for response. They will contact Mr. ****** directly to discuss his concerns.Sincerely,Jayco, Inc.
Buyer Beware Jayco travel trailers are a real POS they put the wrong Wiper Seals that leak water and then they wont do anything about it. They also dont have anyone that can work on them as soon as I get this fixed Im getting rid of it never to buy a Jayco ever again.Their customer service ***** also horrible company to do business with Dont Buy a Jayco
Business response:
Please provide your 17 digit VIN so that we may review the unit file and properly respond,Sincerely,Jayco ****************
Worst customer service ever!Bought a brand new camper and have had nothing but issues with the electrical system. Lost all lights, brakes and power to the ** while going through the mountains of ********* in a storm! My family could have lost their life! Cant use the $1k camera system because of the electrical issues. Finally found 2 corroded breakers (on a brand new camper!!) and Jayco will not warranty because its corrosion and against their warranty even though its brand new! They acted like they were doing us a favor for... read more
Business response:
Please provide your 17 digit VIN so that we may review the unit file and properly respond,Sincerely,Jayco Customer Service
Dont buy Jayco Travel Trailers. The 3 year structural warranty is a lie! They refused to approve a bulge protruding in my rv roof saying its still structurally sound but would not extend the warranty in case it protrudes through the roof membrane.
Business response:
Dear BBB,Thank you for forwarding the review that **** *** submitted to the BBB. Jayco has read the review and it has been forwarded to our **************** Team for response. They will contact **** *** directly to discuss his /her concerns.Sincerely,Jayco, Inc.
Bought Jayco vs others because of their longevity in the business and building of quality campers backed by an industry leading 2yr warranty. Year one have had issues with water heater, solar, loose connections, front end cap and separated awning. My experience has been quite tough starting with months of looking g for a place to get the ** repaired at a Jayco branded shop. After finally fi ding a place and a time to get in the camper was found to have two significant issues and two minor issues. Minor issues have been addre... read more
Business response:
Dear BBB,Thank you for forwarding the review that **** *********** submitted to the BBB. Jayco has read the review, and it has been forwarded to our **************** Team for response. They will contact **** Dresselhausdirectly to discuss his concerns.Sincerely,Jayco, Inc.
Very disappointed in Jayco. Motor Coach has been at dealership since Nov. Due to sofa ripping my floor. Jayco not wanting to honor nor make things right besides do a patch job kinda repair. Like the coach. But wouldnt recommend Jayco. Service in upper management with Jayco is TERRIBLE
Business response:
Mr. ********** review has been read and referred to Jayco **************** for direct response.Sincerely,Jayco ****************
We have a Jayco 25 RB that we have been living in for a year while we build a cabin. I know that these aren't meant to live in fulltime, so I won't complain about minor issues. But 2 are major. First, what incompetent building practices do they use that leaves gaping holes for utilities that mice and bugs can get in, and crams the kitchen cabinet bottoms so full of hosing and other things that it is impossible to find the openings to block them?Second, what effing genius in the design department thought it was a brilliant id... read more
Business response:
Please provide the 17-digit VIN for the ** so that Jayco may review the unit history and respond to the Customer Review.Sincerely,********************** Customer Service
Jayco has the worst customer service i have ever dealt with. All they know what to say is "it's human error" and "I don't know what you want us to do"! Our camper has been in for repair since April 8th and it is now Sept 4th. Dealership blames Jayco and Jayco blames dealership. We have went all summer without "new" camper because of the poor workmanship from Jayco. Our warranty expires this week and we haven't even been able to use it all summer. Who knows when we will get it back. I will never buy another product from Jayco... read more
Business response:
Please provide the 17-digit VIN for your camper so that we may review the unit file and provide an appropriate response.Sincerely,Jayco Customer Service
Jayco has the worst customer service i have ever dealt with. All they know what to say is "it's human error" and "I don't know what you want us to do"! Our camper has been in for repair since April 8th and it is now Sept 4th. Dealership blames Jayco and Jayco blames dealership. We have went all summer without "new" camper because of the poor workmanship from Jayco. Our warranty expires this week and we haven't even been able to use it all summer. Who knows when we will get it back. I will never buy another product from Jayco... read more
Business response:
Please provide the 17-digit VIN for your camper so that we may review the unit file and provide an appropriate response.Sincerely,Jayco Customer Service
Frequently asked questions about Jayco, Inc.
How is Jayco, Inc. rated?
Jayco, Inc. has a 1.2 star rating with 201 reviews.
When is Jayco, Inc. open?
Jayco, Inc. is closed now. It will open on Monday at 8:00 a.m.
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