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Jayco, Inc.
- Automotive
- Middlebury, IN
About this business
Jayco develops and manufactures a full-line of recreation vehicles at its company headquarters in rural Middlebury, Ind. With a history dating back to 1968, Jayco's mission remains unchanged, to build exemplary recreational vehicles and provide customers with extraordinary service after the sale. The company develops and manufactures a comprehensive selection of camping trailers, travel trailers, fifth wheels, class C motorhomes and sport utility trailers under the Jay Flight, Eagle, Designer, Jay Feather EXP, Jay Feather LG... read more
Location details
903 S Main St, P. O. Box 460, Middlebury, IN, 46540, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
We bought a 2024 Entegra 29f last year and have had nothing but issues with the generator getting vapor locked in the weather over 100 degrees. Entegra and Jayco have known about these issues for years and continue to put the generator in the same compartment behind the engine. They are putting out a defective products and then shift blame and refuse to actually fix the problem. They do not seem to care if people or pets get heat exhaustion they just ignore it. Shame on you for defrauding innocent people. #Entegracoach #Jayc... read more
Business response:
Please provide the 17-digit VIN for you motorhome so that we can review the service history and properly respond to your review.Sincerely,Jayco Customer Service
As someone in ******* in the market for an RV, I would never choose this company. Standing behind your 3 employees who crushed 2 live cats in a compactor is disgusting. I'll spend my money at business that actually has morals and ethics.
Unethical and inhumane animal practices to cats on the property. Sad thing this is not the first time it has happened, only the first time they were caught. Jayco says they do not support the actions of their employees but yet I think they need to show proof of that. What steps/ measures are to be taken to prevent this from happening again? No charges we pressed against these men so the other employees are shown if they do these terrible things they just get a slap on the hand and are free to go put apps in at another rv fac... read more
Like many others, if I could leave a 0, I would. I bought a 2023 Jayco Baja 29' bumper pull camper in Oct 2023. During the walk through that lasted about 5 minutes, I pointed out 4 cosmetic issues; a wrinkle in the ceiling, a flaw in one couch cushion (that could easily become a tear), the trim in one spot was not attached, and the trim cushioning on the back of the dining room chair was not attached. I was assured that all would be perfect at pickup. None of the issues were fixed and those are the LEAST of the issues I have... read more
We purchased a 2024 jayco pinnacle 37mdqs in March of 24 and the quality is absolutely terrible. Water leaks, roof wrinkles, pour cabinets and not insulated as stated. This wasn't a cheap camper well at least the purchase price wasn't the camper itself is nothing but cheap. We spent extra for a 3rd ac and when all three are set to 72 on an 85 degree day they can't keep up, which goes to show the pour insulation quality. The old 15 Forset river we had was a far superior camper for less than half the cost. Not even 30 days fro... read more
After reading what these employees did to these cats, it made me nauseous and so very angry. The fact that these men were NOT FIRED UNTIL recently tells us all we need to know. This company deserves to lose all business. It is sickening the anguish and torture that these cats went through, in those moments, while those men sat there and watched them die in unbelievable agony. I am disgusted and hope that this entire business shuts down. The ** was "misquoted" , then why weren't these men fired and why didn't YOU, Jayco, Why ... read more
If I could give my Jayco experience zero stars, I absolutely would. What began as an exciting purchase for my wife and me has turned into one headache after another with our 5th wheel Jayco Eagle 321 RSTS. As an active duty service member, I was hoping for a reliable ** to help transition smoothly between duty stations. Instead, weve faced nothing but frustration and disappointment.From day one, issues began piling up. The battery provided at purchase was a "showroom" battery that failed within two weeks, leaking sulfur fume... read more
Business response:
Dear BBB,Thank you for forwarding the review that **** ******** submitted to the BBB. Jayco has read the review, and it has been forwarded to our **************** Team for response. They will contact **** ******** directly to discuss their concerns.Sincerely,Jayco, Inc.
Three Jayco employees intentionally put two helpless cats into a trash compactor, where the cats must have suffered horribly until they died a slow, painful death! And Jayco only fired those employees AFTER what they did became public knowledge, which was MONTHS after the animal cruelty was known and reported. Disgusting!!
Business response:
Jayco takes this matter very seriously, and do not condone the actions of the three individuals involved or animal cruelty of any manner. Their employment with the company has been terminated. Immediate measures were taken and continue to be executed to educate employees on appropriate procedures and company expectations.After investigating the quote attributed to ***** *******Vice President of Operations in the charging materials filed against the three former Jayco employees, it is apparent that Mr. ****** has been misquot... read more
nasty that the vice president condones his emplyess of the stray cats being thrown into the trash compactor! very nasty company . cause the cats are kver populated . goves them the rig by to inhumanity kill them ? i fo NOT recommend this business at all !!
Business response:
Jayco takes this matter very seriously, and does not condone the actions of the three individuals involved or animal cruelty of any manner. Their employment with the company has been terminated. Immediate measures were taken and continue to be executed to educate employees on appropriate procedures and company expectations.After investigating the quote attributed to ***** *******Vice President of Operations in the charging materials filed against the three former Jayco employees, it is apparent that Mr. ****** has been misqu... read more
Frequently asked questions about Jayco, Inc.
How is Jayco, Inc. rated?
Jayco, Inc. has a 1.2 star rating with 195 reviews.
When is Jayco, Inc. open?
Jayco, Inc. is closed now. It will open at 8:00 a.m.
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