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Jayco, Inc.
- Automotive
- Middlebury, IN
About this business
Jayco develops and manufactures a full-line of recreation vehicles at its company headquarters in rural Middlebury, Ind. With a history dating back to 1968, Jayco's mission remains unchanged, to build exemplary recreational vehicles and provide customers with extraordinary service after the sale. The company develops and manufactures a comprehensive selection of camping trailers, travel trailers, fifth wheels, class C motorhomes and sport utility trailers under the Jay Flight, Eagle, Designer, Jay Feather EXP, Jay Feather LG... read more
Location details
903 S Main St, P. O. Box 460, Middlebury, IN, 46540, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Very disappointed in Jayco. Motor Coach has been at dealership since Nov. Due to sofa ripping my floor. Jayco not wanting to honor nor make things right besides do a patch job kinda repair. Like the coach. But wouldnt recommend Jayco. Service in upper management with Jayco is TERRIBLE
Business response:
Mr. ********** review has been read and referred to Jayco **************** for direct response.Sincerely,Jayco ****************
We have a Jayco 25 RB that we have been living in for a year while we build a cabin. I know that these aren't meant to live in fulltime, so I won't complain about minor issues. But 2 are major. First, what incompetent building practices do they use that leaves gaping holes for utilities that mice and bugs can get in, and crams the kitchen cabinet bottoms so full of hosing and other things that it is impossible to find the openings to block them?Second, what effing genius in the design department thought it was a brilliant id... read more
Business response:
Please provide the 17-digit VIN for the ** so that Jayco may review the unit history and respond to the Customer Review.Sincerely,********************** Customer Service
Jayco has the worst customer service i have ever dealt with. All they know what to say is "it's human error" and "I don't know what you want us to do"! Our camper has been in for repair since April 8th and it is now Sept 4th. Dealership blames Jayco and Jayco blames dealership. We have went all summer without "new" camper because of the poor workmanship from Jayco. Our warranty expires this week and we haven't even been able to use it all summer. Who knows when we will get it back. I will never buy another product from Jayco... read more
Business response:
Please provide the 17-digit VIN for your camper so that we may review the unit file and provide an appropriate response.Sincerely,Jayco Customer Service
Jayco has the worst customer service i have ever dealt with. All they know what to say is "it's human error" and "I don't know what you want us to do"! Our camper has been in for repair since April 8th and it is now Sept 4th. Dealership blames Jayco and Jayco blames dealership. We have went all summer without "new" camper because of the poor workmanship from Jayco. Our warranty expires this week and we haven't even been able to use it all summer. Who knows when we will get it back. I will never buy another product from Jayco... read more
Business response:
<p>Please provide the 17-digit VIN for your camper so that we may review the unit file and provide an appropriate response.</p><p>Sincerely,</p><p>Jayco Customer Service</p>
It is sad that you can't buy replacement decals individually, but have to buy a set. I had a couple of decals damaged in a minor accident and Jayco is charging $900 when all I need is a $60 decal.
Business response:
<p>Please provide the 17-digit VIN for you RV so that we may review the unit file and provide an appropriate response.</p><p>Sincerely,</p><p>Jayco Customer Service</p>
**************** horrible axle went out on new 2024 camper and converter in a hotel because of their protocol, they are not doing anything to fix the situation immediately I will never recommend or buy a Jayco ever
Business response:
<p>Please provide the 17-digit VIN for the camper so that we may review the unit file and properly respond.</p><p>Sincerely,</p><p>Jayco Customer Service</p>
I purchased a brand new 2023 Jayco Precept on 5/13/23 along with the extended warranty. As of today, 8/16/24, the coach has been out of my possession for a total of 60 days since my purchase due to poor workmanship. They need to put a bigger pump running to the generator. Have had to cancel ***** docking trips due to all the issues. Jayco has been cooperative with the warranty repairs, but Ive spent many hours on the phone.
Business response:
<p>Please provide the 17-digit VIN for you motorhome so that we can review the unit file and provide an appropriate response.</p><p>Sincerely,</p><p>Jayco Customer Service</p>
Bought a brand new 2024 Jayco Seneca XT, Class C and the engine lost power on our first trip and left us stranded. Had to get it towed out of our campsite. There is all kinds of rusted out spots under the truck (brand new 2024). Driveshaft was all rusted out. One of the driveshaft bolts was able to be loosened by hand and another torqued so tight the tow guy almost couldn't break it loose. Not to mention the propane doesn't work, hot water heater doesn't work and the electric reclining chair/bed got stuck in the down positio... read more
Business response:
<p>Please provide the 17-digit VIN for your Seneca XT so that we may review the file and provide an appropriate response.</p><p>Sincerely,</p><p>Jayco Customer Service</p>
Be careful with Jayco. They dont always honor their warranty. Currently dealing with a ticket weve had open since 7/1 and Jayco still owes for repairs. We bought a brand new Jayco Pinnacle 5th Wheel and have missed 6+ weeks of camping due to issues. Not to mention the out of pocket costs weve had due to our hydraulic leveling system blowing a line - which also caused damage to my husbands truck. We had to use 6 quarts of hydraulic fluid to get the camper off the truck, then back on the truck at the campground - off the truck... read more
Business response:
<p>Please provide the 17-digit VIN for your trailer so that we may review the unit file and provide an appropriate response.</p><p>Sincerely,</p><p>Jayco Customer Service</p>
Frequently asked questions about Jayco, Inc.
How is Jayco, Inc. rated?
Jayco, Inc. has a 1.2 star rating with 178 reviews.
When is Jayco, Inc. open?
Jayco, Inc. is closed now. It will open tomorrow at 8:00 a.m.
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