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Jayco, Inc.
- Automotive
- Middlebury, IN
About this business
Location details
903 S Main St, P. O. Box 460, Middlebury, IN, 46540, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Bought a brand new 2024 Jayco Seneca XT, Class C and the engine lost power on our first trip and left us stranded. Had to get it towed out of our campsite. There is all kinds of rusted out spots under the truck (brand new 2024). Driveshaft was all rusted out. One of the driveshaft bolts was able to be loosened by hand and another torqued so tight the tow guy almost couldn't break it loose. Not to mention the propane doesn't work, hot water heater doesn't work and the electric reclining chair/bed got stuck in the down positio... read more
Business response:
<p>Please provide the 17-digit VIN for your Seneca XT so that we may review the file and provide an appropriate response.</p><p>Sincerely,</p><p>Jayco Customer Service</p>
Be careful with Jayco. They dont always honor their warranty. Currently dealing with a ticket weve had open since 7/1 and Jayco still owes for repairs. We bought a brand new Jayco Pinnacle 5th Wheel and have missed 6+ weeks of camping due to issues. Not to mention the out of pocket costs weve had due to our hydraulic leveling system blowing a line - which also caused damage to my husbands truck. We had to use 6 quarts of hydraulic fluid to get the camper off the truck, then back on the truck at the campground - off the truck... read more
Business response:
<p>Please provide the 17-digit VIN for your trailer so that we may review the unit file and provide an appropriate response.</p><p>Sincerely,</p><p>Jayco Customer Service</p>
I purchased a brand new 2022 ********************** travel trailer Sep 2022 and trailer has been out of service over 12 months(370 days) out of the 22 months of ownership. ******* spent 7 months consecutive in the shop. ********************** has offered a small fraction of money for our inconvenience. ********************** does not honor their own warranty. This is definitely a lemon. Now we are going to *** ********************** for "breach of warranty ". It's terrible that the consumer has to *** a company because they ... read more
Business response:
<p>Please provide the 17-digit VIN for your travel trailer so that Jayco may review the unit file and properly respond.</p><p>Sincerely,</p><p>Jayco Customer Service</p>
Jayco does not stay by what they say about their warranty. I have a ************************************ about 6 weeks ago. Found a defective recliner, receiver and bedroom door damaged upon delivery. 5 weeks later, they continue to deny warranty work. Ive taken pictures and havent used it yet. Getting ready to do a lawsuit against them especially since this is a replacement after lemon law. Dont buy a Jayco. Horrible customer service.
Business response:
<p>Thank you for the BBB Review. Jayco **************** will contact with Mr. ******* with an update.</p><p>Sincerely,</p><p>Jayco ****************</p>
I purchased a new 2022 RL Jayco ************** in May of 2022. As soon as I drove the unit off the lot things starting falling off and did not work properly. I was able to camp a total of 14 days this past year and the unit spent 9 months in the shop getting repaired or waiting on warranty approval. I have worked with 2 different Blue Compass dealers to try and 1. appropriately repair the trailer and 2. Try to trade this unit in for one that I can feel safe in and can reliably enjoy. So far working thru the dealer has been u... read more
Business response:
<p>Please provide the 17-digit VIN for your ************** so that we may review the unit file and provide an appropriate response.</p><p>Sincerely,</p><p>Jayco Customer Service</p>
I have a new Jayco Pinnacle with BM pro controls. I cannot begin to express how much I hate this unit. a junk pile lying in dog s*** the control system is 100 percent un relible. cannot even use it because you cannot trust that you can turn on , level, or use any of the componets. I pulled it 190 mile and took two hours to get controls working, resettting, disconnecting battries and re connecting battries. talking with tech on phone for more than an hour. I have owned at least 5 other brands and this by far the worst piece o... read more
Business response:
<p>Please provide your 17-digit VIN so that we may review your file a provide a proper response.</p><p>Sincerely,</p><p>Jayco Customer Service</p>
Bought a NEW 2022 Open Range 232MD, where do I begin with the problems I have had in the 1 year I have owned it. Stereo never worked from the start and of course wasnt plugged in at dealership to try, drove 3 hours home to find out it didnt work.Electrical issues left me high and dry at campground with the grand kids, had to move trailer with slides out as no power to close. Noticed the exspresso cabinets changing to a blue color, USB plugs not working, Heat in living area non existant, walls were not secure and flimsy, all ... read more
Business response:
Dear BBB, Thank you for forwarding the review that *********************** submitted to the BBB. Jayco has read the review and it has been forwarded to our **************** Team for response. They will contact Mr. ******* directly to discuss his concerns. Sincerely, Jayco, Inc.
We purchased our 2021 Jayco White **** 26rk from ***************************** in ******* ********** in March of 2022. We absolutely love the layout,design, and look of the trailer. We purchased Jayco because of their reputation.Just a few days ago, March 17, 2024, we hooked up to go on a trip and the tow module in our truck gave us an SC! message meaning a short circuit. We did not want to drive the trailer anywhere without breaks so we called 911 RV Service in ********, **. They arrived and diagnosed the problem. When they... read more
Business response:
<p>Please provide the 17-digit VIN for your trailer so that we may review the unit file and properly respond.</p><p>Respectfully,</p><p>Jayco Customer Service</p>
I recently purchased a 2023 Jayco seismic luxury 4113. The day I was set to go pick the camper up I received a call from the manager at the dealership stating they had discovered some interior damage caused by improperly winterizing the camper and failure to fully close the kitchen faucet. A full month later when the unit was ready, I arrived to pick it up, was given a walk through by an admittedly under educated new employee. Bare in mind the dealership charges a dealer prep fee of thousands of dollars. I gave the camper a ... read more
Business response:
<p>Please provide the 17-digit VIN for your Seismic so that we may review the unit file and offer a proper response.</p><p>Respectfully,</p><p>Jayco Customer Service</p>
Frequently asked questions about Jayco, Inc.
How is Jayco, Inc. rated?
Jayco, Inc. has a 1.2 star rating with 198 reviews.
When is Jayco, Inc. open?
Jayco, Inc. is closed now. It will open tomorrow at 8:00 a.m.
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