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Jayco, Inc.
- Automotive
- Middlebury, IN
About this business
Jayco develops and manufactures a full-line of recreation vehicles at its company headquarters in rural Middlebury, Ind. With a history dating back to 1968, Jayco's mission remains unchanged, to build exemplary recreational vehicles and provide customers with extraordinary service after the sale. The company develops and manufactures a comprehensive selection of camping trailers, travel trailers, fifth wheels, class C motorhomes and sport utility trailers under the Jay Flight, Eagle, Designer, Jay Feather EXP, Jay Feather LG... read more
Location details
903 S Main St, P. O. Box 460, Middlebury, IN, 46540, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Jayco does not stay by what they say about their warranty. I have a ************************************ about 6 weeks ago. Found a defective recliner, receiver and bedroom door damaged upon delivery. 5 weeks later, they continue to deny warranty work. Ive taken pictures and havent used it yet. Getting ready to do a lawsuit against them especially since this is a replacement after lemon law. Dont buy a Jayco. Horrible customer service.
Business response:
<p>Thank you for the BBB Review. Jayco **************** will contact with Mr. ******* with an update.</p><p>Sincerely,</p><p>Jayco ****************</p>
I purchased a new 2022 RL Jayco ************** in May of 2022. As soon as I drove the unit off the lot things starting falling off and did not work properly. I was able to camp a total of 14 days this past year and the unit spent 9 months in the shop getting repaired or waiting on warranty approval. I have worked with 2 different Blue Compass dealers to try and 1. appropriately repair the trailer and 2. Try to trade this unit in for one that I can feel safe in and can reliably enjoy. So far working thru the dealer has been u... read more
Business response:
<p>Please provide the 17-digit VIN for your ************** so that we may review the unit file and provide an appropriate response.</p><p>Sincerely,</p><p>Jayco Customer Service</p>
I have a new Jayco Pinnacle with BM pro controls. I cannot begin to express how much I hate this unit. a junk pile lying in dog s*** the control system is 100 percent un relible. cannot even use it because you cannot trust that you can turn on , level, or use any of the componets. I pulled it 190 mile and took two hours to get controls working, resettting, disconnecting battries and re connecting battries. talking with tech on phone for more than an hour. I have owned at least 5 other brands and this by far the worst piece o... read more
Business response:
<p>Please provide your 17-digit VIN so that we may review your file a provide a proper response.</p><p>Sincerely,</p><p>Jayco Customer Service</p>
Bought a NEW 2022 Open Range 232MD, where do I begin with the problems I have had in the 1 year I have owned it. Stereo never worked from the start and of course wasnt plugged in at dealership to try, drove 3 hours home to find out it didnt work.Electrical issues left me high and dry at campground with the grand kids, had to move trailer with slides out as no power to close. Noticed the exspresso cabinets changing to a blue color, USB plugs not working, Heat in living area non existant, walls were not secure and flimsy, all ... read more
Business response:
Dear BBB, Thank you for forwarding the review that *********************** submitted to the BBB. Jayco has read the review and it has been forwarded to our **************** Team for response. They will contact Mr. ******* directly to discuss his concerns. Sincerely, Jayco, Inc.
We purchased our 2021 Jayco White **** 26rk from ***************************** in ******* ********** in March of 2022. We absolutely love the layout,design, and look of the trailer. We purchased Jayco because of their reputation.Just a few days ago, March 17, 2024, we hooked up to go on a trip and the tow module in our truck gave us an SC! message meaning a short circuit. We did not want to drive the trailer anywhere without breaks so we called 911 RV Service in ********, **. They arrived and diagnosed the problem. When they... read more
Business response:
<p>Please provide the 17-digit VIN for your trailer so that we may review the unit file and properly respond.</p><p>Respectfully,</p><p>Jayco Customer Service</p>
I recently purchased a 2023 Jayco seismic luxury 4113. The day I was set to go pick the camper up I received a call from the manager at the dealership stating they had discovered some interior damage caused by improperly winterizing the camper and failure to fully close the kitchen faucet. A full month later when the unit was ready, I arrived to pick it up, was given a walk through by an admittedly under educated new employee. Bare in mind the dealership charges a dealer prep fee of thousands of dollars. I gave the camper a ... read more
Business response:
<p>Please provide the 17-digit VIN for your Seismic so that we may review the unit file and offer a proper response.</p><p>Respectfully,</p><p>Jayco Customer Service</p>
I am very disappointed with Jayco. We bought a new jayco 34 ft travel trailer 1.5 yr ago. This season we went to get it ready for the season and noticed a leak in the kitchen wall, ceiling and into bedroom ceiling. After investigation my husband found the leak was from a factory s**** in the top near the awning.we took it back to where we bought it, as it's still under warranty and they have submitted the claim to Jayco 4.times because even they say it was caused by the s**** and no fault of ours. Jayco has denied the claim.
Business response:
<p>Please provide the 17-digit VIN for your trailer so that we may review the file and provide a response.</p><p>Sincerely,</p><p>Jayco Customer Service</p>
I bought a 2024 Jayco 174BHW Baja an love it
Business response:
<p>Hi *******,</p><p>Thank you for taking the time to deliver positive feedback on your experience with your Jayco 174BHW Baja. We are happy you are enjoying your camper! If you have any questions throughout your RV ownership please reach out to your selling dealer or Jayco ************************ at **************.</p><p>Happy Camping,</p><p>Jayco Customer Service </p>
Purchased a 2024 Jayco North Point 382FLRB in September of 2023, unit had broken water fitting in underbelly within 1st 15min of hookup, once that was repaired found another water leak from shower after the bathroom flooded, this is just a fraction of the issues with the unit,The coach as been at the dealer since waiting on replacement components, in my opinion all necessary components should have been removed from factory assembly line to complete repairs to this unit however we are now going into march still waiting on war... read more
Business response:
Dear BBB, Thank you for forwarding the review that *************************** submitted to the BBB. Jayco has read the review and it has been forwarded to our **************** Team for response. They will contact **************** directly to discuss his concerns. Sincerely, Jayco, Inc.
Frequently asked questions about Jayco, Inc.
How is Jayco, Inc. rated?
Jayco, Inc. has a 1.2 star rating with 195 reviews.
When is Jayco, Inc. open?
Jayco, Inc. is open now. It will close at 5:00 p.m.
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