This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
isolved
- Payroll Services
- Phoenix, AZ
About this business
This business offers payroll services, HR administration, direct deposit, workers comp, 401k and pension services for employers.
Location details
5030 E Sunrise Dr, Phoenix, AZ, 85044, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I have been working with isolved for quite a few years now and they have been helpful when I have to do my YE adjustments.
Former company PayPro provided excellent customer service. ********************** does not meet the same standard. **************** support is difficult at best. Their management of our payroll taxes is not efficient. We do not have direct access to the tax department and are always waiting for responses. The customer service representatives are helpful but getting the same individual and that personalized support as before is difficult.
Business response:
******* - We apologize for you experience with isolved and that we havent met your expectations. We strive to provide our customers with the best service possible. I have sent your feedback to our customer support team so we can take the corrective steps to improve our services.
I have used iSolved since 2019. I love the program and their customer service is top notch! When an issue arises, I can always count on the iSolved team to get my back on track.
I am a new addition to a company that uses iSolved. I've been in HR for about 14 years so I've had my fair share of using lots of different software's. I have to say this particular program is incredibly easy to understand and use. Not to mention the incredible customer service department. Since starting with a new company, I have received so much support and training on how to best utilize iSolved and its may features.
Business response:
Brittany- **** is great feedback to see from someone who has used many different payroll systems. We hope that we continue to live up to your expectations and are your preferred partner of choice for the rest of your HR career.
Isolved has been a great addition to our company. The implementation went very well and our account manager has been a great help. We are continuing to look to see how we can implement more with them!
Business response:
*******, thanks for taking the time and effort to leave a review. We work hard to deliver the best service possible, and were glad it showed during your implementation process.
Our non-profit only uses iSolved for payroll processing of 12 employees. No problems with this.
Business response:
******- Thank you for your feedback and being a loyal customer.
We changed to iSolved in 2016 because we were having trouble with a more well-known industry competitor. What sold me was their help with reporting ACA requirements that I had previously had to hire a 3rd party company for. Over the years they have been responsive every time I have a question on payroll or payroll tax. They even assist me with making changes anytime I ask. There are many additional services that they provide that sound helpful that my company has not yet signed up for. Overall I am very pleased with our rela... read more
Business response:
*******, thank you for the great review! Were so happy you have loved isolved and your experience with us.
Overall I like working with iSolved. The customer service is usually good. I did have a big billing issue that took MONTHS to fix and they never followed up with me, or kept me updated. I had to call and email over and over and keep harping on them about it. They were charging me for a service we do not use. When I asked for a refund they said they couldn't give me one but could give me the service for free for 2 years. I don't want to use the service so that is no use to me. Aside from that though they have been good to wor... read more
Business response:
Thank you, ********, for providing us with your feedback about isolved. Customer satisfaction is our top priority and we encourage you to let us know if theres anything we can do to deliver an even better experience. Thanks again for taking the time to leave a review for isolved!
Not a fan of this company. Everything I need becomes a sales pitch to offer me a new service. It then takes weeks to get thru to them that the service shouldn't be an add on fee and I finally get what I needed.
Business response:
******- We apologize that we havent met your expectations. We strive to provide our customers with the best service possible. I have sent your feedback to our customer support team so we can take the corrective steps to improve our services.
Frequently asked questions about isolved
How is isolved rated?
isolved has a 3.4 star rating with 135 reviews.
When is isolved open?
isolved is closed now. It will open tomorrow at 9:00 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com