isolved

Robert G 

on BBB

2 years ago

I have been with iSolved for years and have watched them evolve. I find the product easy to use and recommend it to other businesses every chance I get. I also believe the price structure is well worth it. My new years resolution for 2023 is to use the multitude of features to their fullest. 

LaWanda R 

on BBB

2 years ago

I've enjoyed using isolved. We have most of the features. I believe the system is easy to navigate, and for the most part, my support team is great. Here are some things to consider if you are considering isolved:Pros The system is great for all sizes of staff.Connectivity to COBRA, ACA Reporting, W2s, New Hire Reporting, Onboarding and Offboarding feature, **************** Easy to navigate Basic package can meet most small to medium size company's needs Most of the learning help guides are actually helpful Monthly training ... read more

Brandy B 

on BBB

2 years ago

We love iSolved HCM! We were previously using three different platforms, but iSolved was able to provide all three in one platform. The capabilities seem endless, though we only use a limited number of the services (we're a small company). **************** is always prompt and helpful with the basic issues we have incurred. I am happy we made the decision to go with iSolved! 

RANDALL C 

on BBB

2 years ago

We consider isolved a very good business partner. With a few exceptions over the years, we have been especially happy with their service level in terms of response time and ability to answer questions and resolve issues. We don't take advantage of all of the services isolved offers, but I appreciate that they keep asking about them. Thanks! 

Mike B 

on BBB

2 years ago

We have had iSolved for less than a year and it has been a headache! If I had known what I know today, I would have never switched over from ADP! 

Jon D 

on BBB

2 years ago

iSolved has been a great company to work with. At first I thought they were over priced, but then started researching around and found that the pricing for our system was competitive with other top providers. I have never had any issues with customer support when ever we have had problems. We have also added several new pieces to our package and every implementation team we worked with have been great. They held our hand all the way through the process making sure it was a successful implementation. 

Rod R 

on BBB

2 years ago

Very professional and great customer service. And fast response to email and calls backs. 

Laura C 

on BBB

2 years ago

It is not a horrible product, it is just not a great product. I do really like the ability to store employee documents in an organized manner on their site. Their payroll platform is good as are benefits, but time and attendance system is a bit cumbersome. Their reporting is very, very weak. They have some great canned reports but you cannot copy them and tweak them to make them your own. Custom reports are super expensive and take a very long time to do. Almost everyone I speak to is very nice but it seems the staff is very... read more

Mischele P 

on BBB

2 years ago

We like the ease of use and fast processing. Previously, we had done payroll entirely in-house. ISolved, however, takes care of nearly everything, freeing me up to perform other functions within the company. It takes care of all tax filings, wage garnishments, direct deposits, PTO tracking, and benefits. Employees can now access all their information on their own, make any needed changes, and print copies of paycheck stubs and **2s without having to ask me. It is user-friendly and relatively easy to navigate the system. Ther... read more