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isolved
- Payroll Services
- Phoenix, AZ
About this business
This business offers payroll services, HR administration, direct deposit, workers comp, 401k and pension services for employers.
Location details
5030 E Sunrise Dr, Phoenix, AZ, 85044, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I have used Isolved for years and recommended it many times to other companies. This time we have transitioned from Paychex almost 3 years ago and have begun to add other modules like the *** and Share and Perform. The payroll side is great - allows for easy T&A and production of pay records. The reporting is a bit challenging at times(i.e. a list of all W2's cannot be produced if the ee has elected electronic processing). The *** needs some work - the reporting there is not great and Share and Perform looks like it is going... read more
Business response:
Hello *****! Thank you for your compliments about our amazing employees. We will be sure to pass your comments to them as well. We appreciate your feedback as we strive to exceed our customer expectations and continuously add new features and functionality to enhance the value our customers get from using isolved. I have sent your feedback to our customer support team so we can so we can take the corrective steps to improve our services.
I really liked this company but they keep holding up our payroll for unnecessary reasons so I'm changing my review to one star.
Communication could be quicker. Especially with emails. It may take more than 24 hours to get something resolved or even answered. As far as the system itself, very easy to use. Simple and to the point of what needs to happen. The implementation team was the best. I would definitely work with them again.
Business response:
Thank you for your feedback, **********! We strive to provide our customers with the best service possible. I have sent your feedback to our customer support team so we can so we can take the corrective steps to improve our services.
I have been with isolved for 3 months now. I can honestly say this is the best employer I've ever had.
As an Executive Director, *************** resources have always seemed to be extremely difficult waters to navigate. It was shortly after I started in the director position at my new agency that I realized that it doesn't have to be all that difficult. As I was going through my own, personal onboarding process I commented to coworkers' multiple times how impressed I was with the iSolved software and how seamless the transition was. I am now seven months into my time here and I continue to be impressed not only with the softw... read more
We have been a client of isolved HCM, LLC for approximately six months. They merged with the payroll software company that we had been using for several years. The initial transition was not as smooth as I had hoped for but now that six months have passed, it is smooth sailing. It is easy to reach someone at the payroll service by phone. The account manager checks in with you every so often to make sure you are satisfied with their services. They do contact you about other HR services which they offer. I currently have no ne... read more
At times, iSolved respond quickly to our inquiries, but other times it take them days to get back to us, which makes it challenging. Additionally, the app used by employees to manage their payroll information is not user-friendly when it comes to making changes to their own information. It is difficult to navigate and it is hard to reset the account access, which results in frustration and confusion among our employees. While I appreciate the service we received from iSolved, I would suggest that they prioritize improving th... read more
Business response:
Thank you for your feedback as we strive to exceed our customer expectations and continuously add new features and functionality to enhance the value our customers get from using isolved. I sent your feedback to our customer support team so we can so we can take the corrective steps to improve our services. Please don't hesitate to reach out if you have any questions. ************************* Director Customer Success at **********************************
I think communication with Isolved could be better. It takes forever to get anything taken care of, and it seems they care to help at times and not. Thanks to ******************************* for all his help. I think if management took more time to help with their customers and training was better as well as their pricing not always increasing and or them trying to nickel and dime you for every service possible Isolved would be more pleasant to work with.
Business response:
Thank you for your feedback as we strive to exceed our customer expectations and continuously add new features and functionality to enhance the value our customers get from using isolved. Please don't hesitate to reach out to our Sr. ******** of Customer Success, *********************, at **********************************
Isolved had improve a lot from the time we migrated to use them. We use them for our ATS and Payroll and so far has been good. Excellent customer service!
Frequently asked questions about isolved
How is isolved rated?
isolved has a 3.4 star rating with 135 reviews.
When is isolved open?
isolved is closed now. It will open tomorrow at 9:00 a.m.
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