isolved

Curtis O 

on BBB

a year ago

This review actually has to do with Infinisource, which is the benefits side of Isolved. They have closed their local office ( not surprising). My employer has an ***/FSA set up with this company. They are so inconsistent. There was never a problem up until two years ago. Now whenever I turn in a claim for reimbursement, it is a c*** shoot as to what "rules" I have to adhere to to get my money. I utilize every dime of my FSA and the *** that my employer set up as part of my benefits. Infinisource keeps me so confused, it is ... read more

Lisa C 

on BBB

a year ago

Since changing payroll companies we have saved time and money on processing our payroll. Our benefits open enrollment has never been smoother. **************** is phenomenal. I usually get an answer for a problem as soon as I call. I really love Isolved and how easy they have made our day to day 

Jaylene O 

on BBB

a year ago

I am thrilled to share my exceptional experience with iSolved HCM, LLC, especially considering the unique challenges our business faces residing on an island with limited resources and services. The customizable solutions provided by iSolved HCM have been instrumental in meeting our specific needs and overcoming the hurdles we encounter.Operating our business on an island accessible primarily by boat or plane comes with its own set of limitations. However, iSolved HCM, LLC has consistently offered solutions that align perfec... read more

Lacey D 

on BBB

a year ago

My company has been using isolved since Jan 2017. The transition was seamless going from in-house payroll to an outside company. We process payroll, onboarding, benefits, and use isolved Hire to post to job boards.Customer service has been good. I have a dedicated email address to contact and usually they respond within 24 hours, but if something is urgent, I can call. I never even have to be transferred. The person that picks up the phone helps me right then. This has been multiple people.The job board functions are helpful... read more

Cindy W 

on BBB

a year ago

iSolved is GREAT, the "one-stop shop" for onboarding, benefits, payroll, and HR assistance. Typically very quick to respond, eager to assist and professional.Thank you iSolved!-************** 

Ruth G 

on BBB

a year ago

Horrible company! Ive sent this company payments as soon as I receive an invoice. They take weeks to cash the checks. Despite them receiving my check almost a month ago I still have no vision insurance. My husband was turned away at the store saying unless we have insurance we have to pay. Isolved said they are working with my dental insurance to resolve the matter and its been 3 weeks and still has not been resolved. 

Michael S 

on BBB

a year ago

I solved benefits are the ones that work with cobra in ********** that collect your payment for health insurances I canceled my health insurance April 28 but their program does not tell you you also have to cancel your reoccurring payment on another separate tab. I was under the impression that they were linked together and automatically would do that it did not. Instead they took my payment out May 1 and now were telling me that they wont issue a check back for a refund until the third Friday of the following month which me... read more

Jonathan W 

on BBB

2 years ago

We love iSolved HCM! We were previously using different platforms, but iSolved was able to provide all three in one platform. The capabilities seem endless, though we only use a limited number of the services (we're a small company). They are always prompt and helpful with the basic issues we have incurred. I am happy we decided to go with iSolved! 

Julie K 

on BBB

2 years ago

We have been with isolved since 2019, well actually we started with a local company that was absorbed by another, then absorbed by another and we got to isolved. Somethings go well, some do not. I feel like isolved is in a cycle of recreating the wheel. Open enrollment doesn't build off prior year, we start with a blank sheet of paper. My Direct Account Manager seems to change every 9 months. I've had one say "Don't call me with issues you're having. I want big picture ideas we can build off of!" Does it get our employees pa... read more