Inspire Brands

Jimmy W 

on BBB

3 years ago

Visited your restaurant with my son. Ordered a sampler and a ton of wings. Asked for napkins and was told you guys were out of napkins. Asked for a hand towel out of the back at least. Was brought 1 for both of us to share. Hopefully you can see what is wrong with this, if not, I suggest you visit your store and try to eat wings in sauce with no napkins. I was told to use the alcohol pads as napkins, but having alcohol on hands while eating just isnt going to do. I just seems that the manager could have sent someone to a sto... read more

Charles D 

on BBB

3 years ago

Charged my bank account $45.57 for two (2) orders which were delayed delivery four (4) times.First order got cancelled. Attempted to call the restaurant and no one answered the telephone. Being only seven (7) miles away from the restaurant I hoped for quality freshness and taste. The order was delivered one (1) hour late soggy and cold, extremely unreliable and incompetent. Geo one of the managers calls me two (2) days later lacking literacy, telephone etiquette and no apology (a real s**** up). For any of you who have exper... read more

Jennifer W. 

on BBB

3 years ago

This is for the ********, ** location .. We ordered for delivery to feed our family including my 2 yr old. The order arrived 20 mins after they said it would. When it arrived it was ice cold we then called and was offered by the girl on the phone to remake it I said no because my 2 yr old need to go to bed as it was after 10pm. I asked maybe a store credit, the girl said we can do a refund let me get a manager. Manager gets on the phone and says he can give me a discount I told him I was told I would get a refund. He said ye... read more

Brittany B 

on BBB

3 years ago

customer service is horrible I wouldn't recommend this place to anyone I had to wait 45 minutes for my food that I never received. I was told the wait would it be 15 minutes. I ordered a 20 piece wing with fries. After about 30 minutes I went to check to see if my order was ready never was ready I was told it was being bagged. 10 more minutes past I just asked for a refund. I never was offered a courtesy drink or anything for the wait not even an explanation so why I was taking so long. They have a bunch of young kids workin... read more

edmond K. 

on BBB

3 years ago

This store location **************************************************************************** need to really train their staff.****** the so-called manager and another so-called manager with tattoos on his arm told me I needed to wait 35 days for a refund. Which to me is totally unheard of .Either this is a scam or those 2 that I mentioned earlier do not know a thing and need to be trained. The official website of bww clearly says that customers are entitled to their refund with no cancellation fee or ....Long story short... read more

Mickey R. 

on BBB

3 years ago

I only gave it a one star to be able access the review box. But this Dunkin deserves a -100.Shut it down or get better management. Or owners! When I went in the floor was so slimey That my feet were sliding out from under me. I told the kid that was mopping to clean the mop water and mop head. He just scoofed and walked off! Noooo management team on duty the 2 times I went in there! 

Kisha C 

on BBB

3 years ago

We stopped in the *** in *************** for a late lunch. Our food was prepared incorrectly and the order was supposed to be redone.The some of the same food was returned to us and cold.I asked to speak with a manager.**** came to our table claiming to be the manager.I told him the issues with the food and he said that I was wrong about the food and that he personally cooked my wings.I told him that I knew the food had not been replaced and that I would call the health department.**** then stated I could call whoever I want... read more

Rayna D 

on BBB

3 years ago

This was the worst restaurant experience I have ever had. After placing our order we waited an hour for appetizers shortly after food started arriving at the table and the food that arrived was not what was ordered. So in addition to waiting an hour for advertisers we it up to a hour and 45 minutes for our food to arrive the correct way. When my husband took his 1st bite we could see the chicken was under cooked as we showed manager her face alone said that she didnt know what to say. This was absolutely the worse service I ... read more

Heather C 

on BBB

3 years ago

Horrible location! My husband and I used to order from ******, ** until they started running out of stock on items. We then started using the ************ ****** ** location and since may on Uber eats. we have spent $1500.00 on this orchard location. Every time we order they get our order wrong. We filed complaints with Uber eats over and over and it didnt seem to help. I called the manager ****** a few days ago she said shed make sure it was taken care of. We received our order my son did not get his entire meal, I called h... read more