Inspire Brands

S. F 

on BBB

3 years ago

I went to the Buffalo Wild Wings in ********* ** on 2/3. I placed an order online as I always do. When I picked my order up I was missing two orders of french fries. I called the restaurant to inform them of this. I spoke to a manager named ***, who apologized and asked if I wanted a refund or come back to get them. I didn't want a refund because one of the order of french fries were free from my rewards. I told her that I will come back. When I got to the restaurant I brought my bag in with me. *** was at the counter waitin... read more

Karina O 

on BBB

3 years ago

Me my husband and my 10 month baby dined in and server refused to give us a dine in table told us we had to use the bar and we mentioned we needed a high chair and said that the tables where to high. She said there was nothing she can do about it if we wanted to sit at the bar if not there was no other option for us to dine in . I felt discriminated for having a child with me this is the worst experience from bww. I dont think only because I have a baby means I cant dine in to this restaurant. 

Christine G 

on BBB

3 years ago

I want a refund! I order delivery take out from BWW and I ordered 15traditional and 15 boneless they gave me all traditional although it says boneless wings on the box ?? my fries were hard and dry and cold after waiting two whole hours for my order also ordered the house sampler and the boneless wings were hard and dry with no sauce on them which I ordered sauce and it also advertised sauce on the menu did not put any on the side. We are already in a pandemic the lease you can do is get our orders correct. Nobody wants to s... read more

jeff c 

on BBB

3 years ago

Every time before a ********** weekend game I'm unable to place an order from Buffalo Wild Wings located at ********************************************** {*************} cause they say "their computers are down". [Deceptive Business Practices] trying to hold their supply for a Sunday game and charge more. Happens every time... Doordash indicates unable to deliver and direct website in shaded out for options. You can call for pickup only. Poor management. 

Kennedy N 

on BBB

3 years ago

TERRIBLE ************************** Placed an order 12/29/21 online - estimated wait time was 55 minutes. I showed up to check in on time, ***** minutes later and I'm given my order only to find that I'm missing my 20 Traditional Wings, ************* **************** and the rest of my food is cold. I continue to wait another 30 minutes for the missing order components. It's then brought to my attention that they are out of ************ and will refund my card. I was incredibly kind and patient the entire time but was truly ... read more

Jeanne B 

on BBB

3 years ago

My Family and I were in to eat a late lunch on 01/23/22 and watch football. We got the grand kids some food to eat while we were there and then we got some food to go. We got home and my husband starting eating his sandwich and found out the chicken sandwich was very chewy and not cooked all the way. I immediately called the location I was told the manager was not available so I talked to the lady who answered the phone and gave her all the information with the waitress etc. She said they will refund me the sandwich and have... read more

Katherine G 

on BBB

3 years ago

It is now January 5th of 2022 and I have been waiting on a refund from an order that I canceled since October 14th of 2021. I have called the corporate office or headquarters a dozen times with no resolution and my $70 is still in limbo. No resolution no help from this company whatsoever just took my money and ran with it and they think they can stay with it without selling services or any kind of goods. It used to be my favorite place for wings but I will never give them another ***** of my money. 

Laurie C 

on BBB

3 years ago

This complaint is regarding the ******** location on *********. I submitted an order via online. I ordered pickup for 6pm, but noticed my receipt (received at 2:56pm) noted 3:20pm. I immediately called the restaurant (2:57pm) and was placed on hold until 3:10pm. The young lady said that the order had not yet been cooked and she made a note on the order that I would pickup the order at 6pm. I go pickup the food and its cold. The receipt said the order was filled at 3:15pm. No one called me because I would have gone to pickup ... read more

Ryan94 

on BBB

3 years ago

First time ordering from here ordered over a hour ahead as Id heard its usually busy,Get there at my designated time and they tell me they just started my fries, I didnt even order any fries, so I gave them my name again they went and checked again and told me they havent even started my food yet. I understand serving the customers in store but when someone has paid already and given over a hour of notice. My food should of at least been started. I had to cancel my order and wait on my refund as they werent able to provide m... read more