Inspire Brands

phyllis e 

on BBB

3 years ago

Called in to BWW for take out. ************ said she hit the wrong key and my 15 free wings disappeared. Joining the rewards program, I hoped to enjoy a plate of free wings. Instead I get a BWW employee telling me that she was sorry that she hit the wrong key and I could no longer receive my free wings. She proceeded with the order and put my 15 wings on my bill for 24 dollars. I told her she needed to take the charge off my bill and notify the manager that the app was not working and also to tell her manager that she was th... read more

Howard C 

on BBB

3 years ago

BWW restaurants wont honor the offers they email you and when you call their customer service phone they tell you that you will be contacted but they dont. Its a joke to call their Rewards phone number I waited on hold 1 hour 20 minutes 1 day and 30 minutes today. **************** will not follow through or give you the corporate phone in ***********. Im through with them 

Siobhan T 

on BBB

3 years ago

They are ruining the Buffalo Wild Wings name. The management ***** the service ***** the whole place ***** and if I was the owner of the name Buffalo Wild Wings I would really look into this franchise cause it's going to ruin the name 

Roger P 

on BBB

3 years ago

I know that restaurants are having a challenge hiring and maintaining enough staff to take care of customers. The wait time after ordering was about 2-3 times greater than usual. I feel that the wait person should have told me (and my party) that there would be a time delay in preparing the order. While we were not in a particular hurry, it would have been nice to know the situation. Once the food arrived, it tasted excellent and was prepared in an appropriate manner. 

Yajaira L 

on BBB

3 years ago

Absolutely WORST food service in the ENTIRE WORLD, wanna talk to headquarters about the worst experience in a restaurant? CANT. Dont even try it every number on ****** is wrong or disconnected. HOW IS THIS PLACE STILL IN BUSINESS?! 

Amanda J 

on BBB

3 years ago

This company has a District manager in South ******* named *********************** who has in the last 6 months gone on a firing spree firing managers left and right with no real reason (over 8 people have been fired). I was fired and there wasn't any proof of the excuse he used to fire me, it's also upsetting because I have gone to this man about another manager stealing and he didn't do anything about it but fired me for refusing people service and he has no proof I refused anyone service. The people that he is saying I re... read more

Nikolai B 

on BBB

3 years ago

My friends and I (group of 3) went to go to the bar on a saturday at around 7 pm. We sat down and the bartender asked for our ID's which we gave and she checked them and said they were good. So we waited until the manager came over to tell us that he was going to check our ID's also and asked for the color of our houses, so he could back check them with the addresses on the licenses. We answered the question accordingly and waited until he got back expecting everything to go smoothly since our licenses were very much real ID... read more

Brianna R 

on BBB

3 years ago

**BEWARE DONT ORDER ONLINE IF YOU EXPECT TO GET YOUR FOOD IN A TIMELY MANNER**If I could give zero stars i would. This was one of the worst experiences ive ever had with a restaurant. I placed an online order aroubd 7:10pm for an 8pm pick. Arrive at the the location alil after 8pm & was told me order was not ready which is understandable i expect to wait 5 maybe 10mins but instead didnt receive my order until 5mins to 9pm. Then to my surprise when i arrived home my food was not even hot! This was unacceptable so I called cus... read more

Manuel O 

on BBB

3 years ago

I accidentally made an order thinking it was going to be delivered the same day, but instead showed that I was getting it the next day. I tried finding a way to cancel the order and didnt find one. I want a refund for the money I spent.