IGS Energy

Adrienne P 

on BBB

a year ago

I was told by a representative that goes door to door that there was no early termination fee, but I am being charged $99 fee for gas and a $99 fee for electric. This company is fraudulent!! 

Rita A. 

on BBB

a year ago

On my January bill I was charged an outrageous charge for my gas even though I still had a contract with them. I then stopped my contract over 2 months ago and am still being charged by them over .40 cents per therm than my neighbors are charged by my local gas company. I dont know how a company can charge such an outragous price and why it takes so long after my contract is stopped for them to continue to charge me. Never knew once a contract is done that you can still get billed by them. 

Charles H. 

on BBB

a year ago

Not Good company, because we were given information at the time of signing for program that was not true. such that we could leave at anytime with no penalty fee which was not true it is $99.00 dollars. They give us a rate that didn't match the bill rate it was higher. T.his is my opinion and belief only 

Terry M 

on BBB

a year ago

I had signed up with Dominion Energy for a discounted fixed price natural gas plan. I did not know that IGS took over the contract and cannot find any record of any communications from them. My bills are on autopay and I just noticed that they have been charging me $1.299 per therm since they took over my contract that was at like $.76 per therm. Even the Washington Gas rate is only .89 per therm. How can they get away with charging 50% more and no notification. I confirmed they had my email address but they said I was not s... read more

Rebecca A 

on BBB

a year ago

I just had a rep come to my door this weekend to convince me to sign up for the state solar energy program they run and I would save 10% on my bill. After reading ALL of these terrible reviews, I'm confused how the BBB has not done anything about this deceitful business??????? Clearly they're still going door to door soliciting their unethical practices. 

Eric S. 

on BBB

a year ago

An absolute scam of a company. They should not be in business. Do not, under any, circumstances, consider them if you want solar. My roof began leaking underneath their panels and they would not fix it or offer to reimburse me for the cost of repair. They also refused to allow me to get out of my PPA until it ends in 2042. Stay far far away from IGS 

Geraldine C 

on BBB

a year ago

Upon losing my deceased husband's income I looked for ways to lower my monthiy costs. My church sent out an email for a utility company that offered a fixed rate of .004 KWH locked in until 2024 versus the .011 KWH IGS Energy was currently giving me. Upon requesting this new company's services they informed me that I was not accepted because I was in an unincomporated city (which I am not as I live in Fairborn, but that is another problem). The switch never happened and yet IGS Energy which I had been with for many years tre... read more

Ricky M 

on BBB

a year ago

They are scammers saying lower bills...aep and columbia gas are definitely lower than these scammers 

Alan O. 

on BBB

a year ago

I went from a 3 year Dominion Energy fixed rate of $.3690 per thermal unit a one month variable rate of $1.29 under the new ownership of IGS energy. IGS says they informed me of the impending change by mail on November 9, 2022, but I received no notice from them. This is an increase of over 300% in one month. So, is this price gouging? It seems to be. On the phone, they told me that I could sign up for o 12 month rate of $.7990, $.50 less than their variable rate for January. If I could give them zero stars I would. It’s an ... read more