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We’re IGS Energy – a team of people that believes we’re both capable and obligated to fight climate change and to promote sustainability and energy independence. Sustainable energy can be simpler and that’s exactly what we bring to homes and businesses across the U.S. We’re innovating smart technology that lets us all source clean energy, manage our carbon footprints and even protect our homes’ utility lines and appliances. Every choice we make today impacts our planet tomorrow, and it&rsq... read more
6100 Emerald Pkwy, Dublin, OH, 43016, United States
Get directionsWeekday | Schedule | Status |
---|---|---|
Mon | 8:00 a.m. to 8:00 p.m. | |
Tue | 8:00 a.m. to 8:00 p.m. | |
Wed | 8:00 a.m. to 8:00 p.m. | |
Thu | 8:00 a.m. to 8:00 p.m. | |
Fri | 8:00 a.m. to 8:00 p.m. | |
Sat | 9:00 a.m. to 3:00 p.m. | |
Sun | Closed |
I've been very happy with IGS Energy over the last 2 years. The door to door sales person caught me off guard, but I had them leave the information with me so I could research it on my own. I do think they were pushy about wanting me to decide right then and I had to be firm in my 'No'. After research, I decided to switch my electric and gas to IGS Energy. Over the past two years IGS Energy rates have been close to Duke and it's from renewable sources. It's been seamless. IGS Energy bills through Duke. The renewal informatio... read more
Business response:
Thank you for taking the time to write this awesome review! The team here at IGS Energy is truly grateful for customers like you!
This Company is overcharging Senior Citizens for their gas supply. Please find an alternate supplier if at all possible.
Business response:
Thanks for your feedback. We’re sorry to hear you’re not pleased. If we can help clarify anything or assist from a customer service perspective, please let us know at customersupport@igs.com.
SCAM ARTISTS. Represented themselves to be working for Duke energy. Got information and switched the electric to their company. Rep made a mistake and left a card, "**** *********". Took advantage of the elderly.
Business response:
Thank you for your feedback. Someone from IGS will be contacting you.
An IGS Energy agent came by my parents' home today in an unmarked car, pushing a hard sell to my father to sign a contract for gas and electric utility services. The entire interaction took place on the front porch in freezing December temperatures and ended with my father signing a contract. IGS Energy purchased a utility company that previously provided service to my parents and the agent was attempting to convert their natural gas contract and to also gain their business as electric customers. Once I was aware of what had... read more
Business response:
Thanks for your feedback. We’re sorry to hear you have not had a good experience. If we can help clarify anything, please let us know at customersupport@igs.com and we will be sure to get your questions answered.
Door-to-door rep rung the bell at 5:45 pm. Reaked of pot smoke. Wanted to change my rate plan. I said I'm happy with what I currently have. He became upset with me for not wanting to switch the plan. I reasserted that I'm happy with what I have. He spun on his heels & walked away shaking his head in anger. No courtesy in his interactions even though he's ringing MY front doorbell. I don't want any more reps sent to my house.
Business response:
Thanks for your feedback. We’re sorry to hear you have not had a good experience. Please provide IGS you address and we can place your information on our Do No Contact list.
I was a loyal customer with IGS for years with my gas, electric & warranty. I always renewed my gas & electric at the same time. As soon as both expired & I chose a cheaper supplier they claimed I breached one of my contracts early & made me pay $99.00. I was going to always keep their warranty. However, their dishonesty, non loyalty, terrible customer service…run clear of this supplier!!! I will never recommend them to my friends & family! Furthermore, I will never conduct business with them again even if they are the lowes... read more
Business response:
Thank you for reaching out. IGS shows on 9/03/2021, a call was made to IGS and the gas rate was locked in for 36 months with an early termination fee of $99.00. This contract is still valid. This is why IGS is charging an early termination fee. If you email Choice@igsenergy.com we will be happy to send this call to you. The electric contract renewed to a month to month rate. A letter was sent to you on 8/7/2023 advising the electric would go month to month, this is why no early termination fee was charged. Thank you, IGS En... read more
Did not sign up but the salesman were very pushy. They came last week had to argue with him to get him off my property. Just came again today different guy not as bad as the last guy but still very persistent that I sign up.
Business response:
Thank you for the feedback. Please reach out to us at 800-280-4474 or email us at choice@igsenergy.com so we can address this concern.
Due to an error between AEP and the city of Hilliard, I was charged a $199 cancellation fee by IGS. The woman I spoke to immediately was incredibly helpful, five stars, but the company still has not refunded me. I was first told 3-5 business days. Then 30 days based on billing. Then a manager said 5 days and she would call me back. The woman who has answered my calls the last few times is very dismissive, and straight up said to me "do you want me to transfer you to a manager to hear what I've told you over again". Wild. The... read more
Business response:
Thank you for your feedback. IGS show the check did mail on 11/15/2023.
This company should not be in business. My bills have tripled and they presented their company as one that saves the customer money. Unbelievable how they are able to get away with this. They know they are scammers, otherwise they would not penalize customers $100 for leaving their company. If they stand behind their services, why do they need to penalize customers who leave? If they are so great, they wouldn't need to worry about charging penalties for customers who leave because in theory that would not happen very often. ... read more
Business response:
Thanks for your feedback. We’re sorry to hear you have not had a good experience. If we can help clarify anything, please let us know at customersupport@igs.com and we will be sure to get your questions answered
IGS Energy has a 3.8 star rating with 3,503 reviews.
IGS Energy is open now. It will close at 8:00 p.m.
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