IGS Energy

Jay B 

on BBB

a year ago

SCAM ARTISTS. Represented themselves to be working for Duke energy. Got information and switched the electric to their company. Rep made a mistake and left a card, "**** *********". Took advantage of the elderly. 

Timothy T 

on BBB

a year ago

An IGS Energy agent came by my parents' home today in an unmarked car, pushing a hard sell to my father to sign a contract for gas and electric utility services. The entire interaction took place on the front porch in freezing December temperatures and ended with my father signing a contract. IGS Energy purchased a utility company that previously provided service to my parents and the agent was attempting to convert their natural gas contract and to also gain their business as electric customers. Once I was aware of what had... read more

Rob H 

on BBB

a year ago

Door-to-door rep rung the bell at 5:45 pm. Reaked of pot smoke. Wanted to change my rate plan. I said I'm happy with what I currently have. He became upset with me for not wanting to switch the plan. I reasserted that I'm happy with what I have. He spun on his heels & walked away shaking his head in anger. No courtesy in his interactions even though he's ringing MY front doorbell. I don't want any more reps sent to my house. 

Collette M 

on BBB

a year ago

I was a loyal customer with IGS for years with my gas, electric & warranty. I always renewed my gas & electric at the same time. As soon as both expired & I chose a cheaper supplier they claimed I breached one of my contracts early & made me pay $99.00. I was going to always keep their warranty. However, their dishonesty, non loyalty, terrible customer service…run clear of this supplier!!! I will never recommend them to my friends & family! Furthermore, I will never conduct business with them again even if they are the lowes... read more

William w 

on BBB

a year ago

Did not sign up but the salesman were very pushy. They came last week had to argue with him to get him off my property. Just came again today different guy not as bad as the last guy but still very persistent that I sign up. 

Hannah S 

on BBB

a year ago

Due to an error between AEP and the city of Hilliard, I was charged a $199 cancellation fee by IGS. The woman I spoke to immediately was incredibly helpful, five stars, but the company still has not refunded me. I was first told 3-5 business days. Then 30 days based on billing. Then a manager said 5 days and she would call me back. The woman who has answered my calls the last few times is very dismissive, and straight up said to me "do you want me to transfer you to a manager to hear what I've told you over again". Wild. The... read more

Renee G 

on BBB

a year ago

This company should not be in business. My bills have tripled and they presented their company as one that saves the customer money. Unbelievable how they are able to get away with this. They know they are scammers, otherwise they would not penalize customers $100 for leaving their company. If they stand behind their services, why do they need to penalize customers who leave? If they are so great, they wouldn't need to worry about charging penalties for customers who leave because in theory that would not happen very often. ... read more

Chelsea Y 

on BBB

a year ago

DO NOT fall for these thieves like I did! I am embarrassed and livid. They will send someone to your home as if you are already their customer. They will make it out like they are simply explaining your rates to you as standard procedure. You won't see the CONTRACT that they trick you into signing. Once you realize it's a giant scam, it will be too late to cancel without having to pay the "early termination fee," as they only give you 7 days to do so. These are your typical slimy, sneaky salesmen who distort truth to steal y... read more

Jennifer L 

on BBB

a year ago

I had an IGS Energy representative come to my door and tell me I need to renew service to save money. I had a bad feeling I was going to be scammed, but I was essentially forced to call my electric company and talk to them about my supplier. The employee was in my face, touching my phone, and refused to take no for an answer. I was very uncomfortable and eventually had to ask her to leave. This has never happened to me before by a door to door salesperson and I hope it doesn’t ever again. Highly do not recommend this company... read more