IGS Energy

Julie W 

on BBB

a year ago

I've always paid all of my AEP bill's, randomly now I suddenly owe this "company" $26 which is now on my credit, because my suppliers changed on their own ????? who knows but there is absolutely no reason I should still owe IGS any kind of my money when the provider fee is included in the bill amount and I've paid all of my bills. What a scam. 

Constance W. 

on BBB

a year ago

A representative from IGS just came to my door and the encounter resulted in me reporting the visit to the police. Young man with an IGS lanyard said that my good variable rate was expiring and I had not responded to any emails or text messages. When I would not listen to his spiel he said that obviously this was not important to me. I again said I would talk to Dominion East Ohio and I did not do business with door-to-door strangers. He threatened to have my gas service turned off. I told him I would report him. I closed th... read more

robert e 

on BBB

a year ago

Rep at my door also. I got suspicious when asked for info on my electric bill. I was NOT being led to believe that I was switching providers. I was told a lot of B.S. and pressed for info. I went inside to get a bill but actually googled IGS and OH MY! Back outside and confronted with reviews, the actual, audible, out loud reply I got was - “Yeeeea…… google reviews aren’t so good” BYE !! Unbelievable I see similar reviews. Questionable sales tactics and accusations of fraud. This company is begging for a class action lawsuit... read more

Deborah D 

on BBB

a year ago

I just recently found out that they were supplying my electric usage that I did not authorize and just canceled them. My electric company is Ohio Edison. Igs is trying to charge an early termination fee that I refuse to pay since I never authorized it. This company is not to be trusted as they somehow get your information and use it without your knowledge. 

Alfredo P 

on BBB

a year ago

Was misled by a sales rep coming to my door. I was told there was no cancellation fee and today I received a call that I would need to pay a cancellation fee per bill of $199. I am livid with the expectations this company has given me without a single one of their promises coming true, I paid more for my gas and electric and I have a pretty sizeable cancellation fee. 

Elisa B. 

on BBB

a year ago

Someone came to my door in July and when I signed up I was told that my bill would be significantly lower. In fact my bill was more than twice as high as it was before. I ended up having to sign up for government utility assistance because I could not afford my bill and when you are part of those programs you are not allowed to use a company like this and they canceled on my behalf. I've now be in charge $398 cancellation fee which is significantly higher than I see in any of these other comments. Not happy. Would definitely... read more

Erin S. 

on BBB

a year ago

DECEITFUL PRACTICES! Reps from IGS came to my home and said they were updating supplier info. I asked them repeatedly if anything would change and they said no each time, they were strictly gathering info. This was on 12/01/22. On 12/05/22 I received notices from my gas and electric companies that IGS was my new supplier, which I NEVER agreed to! I have cancelled them with my energy companies but I lost my fixed rate for natural gas thru my supplier and I am stuck paying a higher rate because they cancelled my current suppli... read more

Tom L 

on BBB

a year ago

This company is a scam. I was lead to believe it was a better rate. All they could say when I called to complain was the rate would not go up? It already when up 44 dollars compared to my regular bill. This is ridiculous. When I argued I was mislead all they could say was I agreed to the contract.I want out of this! Now I have to come up with 199 to break the contract.This is a complete racket. 

Alyssa C 

on BBB

a year ago

Door to door ***** said I would save money using their services. My first bill is $110.00 more than what I paid last month with Duke Energy. I called to cancel and spoke to someone clearly not working in any type of office with a terrible connection (extremely unprofessional). I was told I have to pay $199 cancellation fee which was NEVER discussed during my conversation. I even asked about it! I'm a single mother, I cannot afford to pay an asinine amount of money for gas and electric. Please waive my cancellation fee, I wan... read more