IGS Energy

Karen Z 

on BBB

a year ago

IGS came to our door and convinced my 83 year old husband to change from AEP and they offered a rate in the .65 range. After they had left, in reviewing the documents, the rate given was exactly what we are receiving from AEP. This was a 12-month commitment with a cancellation penalty. Contacted IGS Customer Service immediately and cancelled the transaction. This was deceptive sales and a lack of disclosure of the terms and rate. This company should be investigated for its deceptive practices. 

Dennis M 

on BBB

a year ago

My wife and I had been scammed by this company our bill has doubled 

Jeanette J 

on BBB

a year ago

I only had Igs solar for 2 months and because I refused to let them automatically debt my account they have been charging me $7.50 a month foe billing fees. I called them on 5/22/23 and spoke to they customer service dept representative and all she kept said is we can automatically deduct it from your account and that would save you the $7.50. And told her I had other utilities bill send to me and they are not charging me a fee for one piece of paper. I told her received a email bill first so I don't need them to send a pape... read more

Pat R 

on BBB

a year ago

Horribly and transparently poor sales tactics. Set up my account before disclosing any rates, now I'm trying to cancel; NO discernable savings. Lied about competitor rates. 

Pierce R 

on BBB

a year ago

I was approached by a man named ******* ********* in September 2022, who was an energy consultant with IGS at the time. He claimed that he was making a house call because we were former customers of IGS, which was completely false, and only did I find this out after calling Columbia Gas of Ohio to ask about my bill. **** assured me that they would lower, and eliminate the delivery charges that were a set fee every month. Once my bill switched over I saw that IGS locked me into a fixed $1.19 per ccf rate. Come to find out rat... read more

Denise G 

on BBB

a year ago

Fraudulent company. Basically thieves who hijacked my AES/DP&L account and totally messed up my budget billing. Employees are deceitful liars! 

Bernadette K 

on BBB

a year ago

This company scams elderly people into thinking they are lowering their rate, when in fact they are doubling their rate and add a 199.99 penalty for canceling. Never go,with this company for anything. They are fast talkers and try to,confuse you,on the facts. 

Sam G 

on BBB

a year ago

IGS Energy is the worst company we have ever dealt with. It purchased Columbia Gas in Virginia and has since hosed customers in Northern Virginia like us. Very poor customer service and extremely non cooperative company. They find any and every way to make money off you. Run away to any company but avoid IGS at all costs. Wish I could give ZERO rating. 

Alex S 

on BBB

a year ago

This company is a scam. It's that simple. A recent review of my latest electric bill from AEP shows that I am on a budget with both AEP AND mysteriously IGS. IGS is charging me a budget amount that is nearly equivalent to the AEP amount! This has been effectively doubling my electric bill every month. When I contacted AEP, they stated that if I wasn't with IGS, my bill would only be half of what I've been paying!!! These con-artist scumbags never contacted my about a budget plan and I was mislead that they are the provider/s... read more