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IGS Energy
- Consumer Services
- Dublin, OH
About this business
We’re IGS Energy – a team of people that believes we’re both capable and obligated to fight climate change and to promote sustainability and energy independence. Sustainable energy can be simpler and that’s exactly what we bring to homes and businesses across the U.S. We’re innovating smart technology that lets us all source clean energy, manage our carbon footprints and even protect our homes’ utility lines and appliances. Every choice we make today impacts our planet tomorrow, and it&rsq... read more
Location details
6100 Emerald Pkwy, Dublin, OH, 43016, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
Do NOT go into business with this company! For the love of God save yourself! We’ve been duped, lied to, and used in this process. I wish we could be out of this lease. For starters the guy that came to our house lies the entire process as we were excited to look to save money using solar. We wanted to buy the equipment clear out and we’re told we could- that was a lie. Then that we could get out if not satisfied- that was a lie. Then it took them 5-6 months to install. Then when finally up they couldn’t get it running right... read more
Business response:
IGS Solar has investigated the account and will be working with the customer to help resolve this situation. We apologize for any inconvenience the customer has experienced; we were not aware of any personal matters happening with the customer. Putting customers first is one of our core values at IGS Energy, so we’re committed to finding a satisfactory resolution for everyone. Thank you, IGS Solar Support
My bill has doubled and has become so high by their charges that I struggle just to pay my regular bill. NO ONE i have talked to about this company is impressed and they wish they never got involved with them. I wish i didnt either! They havent saved me anything. They have cost me more than I ever paid before!!!!!!
Someone came to my door shortly after I bought my house, claiming they had lower rates than Duke, claiming there was no early termination fee, the whole nine yards. I didn't know any better so I signed up. Their rates are MORE expensive than Duke, if that's even possible. Then when I called to cancel, there is a 199 dollar cancellation fee PER ACCOUNT. I had to pay 400 dollars to get out of my 2 year contract with this PREDATORY company. They take advantage of young folks and folks who are nice enough to answer their door. D... read more
Business response:
Sorry you are not please with IGS Energy. IGS does show you signed the contract documents showing an early termination fee. Thank you, IGS Energy
You are told by the representative that came door to door that you can opt out anytime then when you do because you are paying more you get hit with a cancellation fee of 199.00. You are lied to by the person selling their service
Business response:
Good Morning, It appears you spoke with IGS customer service and they are helping resolve your concern. Thank you,
I wish there was a zero rating. Beware of this company. A man came to our door last year from IGS and said they could save us money on electric. He asked to compare our electric bill with their rates. He said that they could save a great amou . After talking with my husband because we had just retired (neither of us with a retirement benefit from work .. just Social Security) we needed to save. We then said yes. The guy said he needed a copy of our gas bill to complete the transfer. We showed him. That was September 2022. Th... read more
Business response:
Thanks for your feedback. We’re sorry to hear you have not had a good experience. If we can help clarify anything, please let us know at customersupport@igs.com and we will be sure to get your questions answered.
I got my first bill and I am not saving any money on my electric bill. I was told that I would save by switching from my old supplier. I was paying 4.65 per kWh and now on igs am paying.1029 kWh. Am thinking about canceling and just paying the cancellation fee. Probably will come out even by getting lower bill in the winter by going back to my old supplier.
Business response:
Please contract IGS at 800-280-4474 so we can review your options.
I had a man show up at my door with an IGS shirt & name tag on, but tried to convince me he was working on behalf of AEP. He said I didn't choose an electric provider, so he was just trying to get me set up. I said my email from AEP had stated if I don't choose a supplier I will remain with the same supplier I've been using. He said no, I have to choose one and all he needed was a copy of my electric and gas bill. I then asked him to explain what this really about, and he just repeated the same thing. I work from home and I ... read more
Business response:
Thank you for your feedback. Please reach out to us at customersupport@igs.com so we can review with your further.
In 2019 we purchased panels from IGS and Momentum Solar. Huge weighing factor on our decision was that they offered 1 time complementary removal and reinstall. In Florida, it was just a matter of time before our roof would be affected by a severe weather and we would need to use this 1-time offer. In 2022 we had 2 large hurricanes towards the end of the year causing damage to our roof. In Jan 2023 we contacted IGS, to use the benefit we were sold on and a work order was opened on our behalf for the complementary removal and ... read more
This company i came to my house offering better rates on gas and electric . Make me sing a contract When I noticed that the price was the same not what he told me plus 3 years contract that is going to be. I told him to cancel everything that I don't want it. I told him make sure to cancel he turned and left. I was out of town when I came back I got in the mail I paper with my sing. Saying if I need to cancel I have 3 business days to cancel. I got home one week after. Please be careful when you see this people's coming to y... read more
Business response:
Can you please reach out to IGS at *********************We would like to view this interaction further.
Frequently asked questions about IGS Energy
How is IGS Energy rated?
IGS Energy has a 3.8 star rating with 2,808 reviews.
When is IGS Energy open?
IGS Energy is closed now. It will open tomorrow at 8:00 a.m.
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