IGS Energy

Chelsea S 

on BBB

11 months ago

Zero stars. They have rates far higher than their competitors. I cancelled and paid them the fee directly and then they proceeded to bill me through AES. This had been ongoing for 3 months and they still will not pay me back. I had to get an email together with them and AES just to get them to acknowledge that the fee had been paid. This is corrupt. 

Allen H 

on BBB

11 months ago

Can't get someone on phone to opt out of forced service. 

Brandon N 

on BBB

a year ago

The "representative" was very adamant on wanting to see my bill to make me switch even if I don't approve. Horrible way to scam those who are unaware of the dangers of showing that information. They will switch you over even if you say no, as long as they see your bill you will be switched even if you say no while they give you info. The person also claimed that my household has been though them for "many many years" up until recently and wanted to "renew" my contract, as if I don't know who I pay my bills to! 

Sharon S 

on BBB

a year ago

I am sick and tired of these people showing at my door trying to scare tactic me into switching to their company! They show up telling us we red flagged because we did not respond to their letter. Then they ask to see my Duke Energy Bill. Why would they need to see my bill? These people to STOP this harassment! My supplier has never said I need to do anything except pay my bill, which I do. I'm NOT switching suppliers. 

Lindsay T 

on BBB

a year ago

The same guy with this company has been coming to my door for months. So much so that he has learned my schedule and his been knocking on my door every week on my day off for the last 6 weeks. After he stands on my porch for 10 minutes he sits in his car in front of my house for 15+ minutes. I have pictures of him looking in my front window. Harassing people in their own home and being a peeping Tom is not how you get business. Yesterday when he came I yelled at him to go away and that I was sick of him coming to my house. I... read more

Keith W 

on BBB

a year ago

This company is a scam company! I told the "representative" I wanted this fraudulent subscription cancelled two weeks before, April 2024, they sent me a bill. I called to make sure they cancelled and another "representative" told me she had no record of me cancelling my subscription. She told me she would check into it and cancelled today. This company knows it is robbing people of money. They are still going to charge me for this month. Fees should be stopped upon cancellation. This is pure robbery. Then they say that custo... read more

Jeff G 

on BBB

a year ago

I've had pretty much the same situation occur that everyone else is describing on here. I did not get the guys name (I wish I had), but he shows up at my door in a normal car. There was no company car or markings. He says Duke Energy sent him out because there were inserts in my bill that I hadn't responded too that needed to be taken care of. He said because I hadn't responded in 60 days Duke sent him out to personally take care of the situation. He needed some personal information and my Duke bill in order to fix this (som... read more

Austin K 

on BBB

a year ago

trash business and monopoly scam, promising better rates for already struggling americans then your bill goes through the roof how dare bbb and ohio even let a company like this exist with the clear gutter trash that it is. 

Beatrice S 

on BBB

a year ago

We were not connected for over 2 months, when we finally realized it , i called to be told that we needed to wait about 5 business day before something would change. Meantime they didn't reimburse for the months we were connected. they said that they have too many account to be able to see if everyone is connected, I thought "Hire more people" . but no, they collect money but they are not there for their clients and that's not the way you conduct a business .I will not recommend this company to anyone