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IGS Energy
- Consumer Services
- Dublin, OH
About this business
We’re IGS Energy – a team of people that believes we’re both capable and obligated to fight climate change and to promote sustainability and energy independence. Sustainable energy can be simpler and that’s exactly what we bring to homes and businesses across the U.S. We’re innovating smart technology that lets us all source clean energy, manage our carbon footprints and even protect our homes’ utility lines and appliances. Every choice we make today impacts our planet tomorrow, and it&rsq... read more
Location details
6100 Emerald Pkwy, Dublin, OH, 43016, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
They are a bunch of Scrammers and don’t buy their stories.
Business response:
Sorry to hear you feel IGS Energy is bad! Is there anything we can do to help? Let us know at customersupport@igs.com.
Scam artists. Woke me up from a dead sleep requesting to see my energy bill so they could verify that I'm getting the lowest possible rates on energy & then had me sign their paperwork verifying that I was going to get this low rate locked in for the next year & it couldn't be raised & save me money.....What they DIDN'T TELL ME was they were taking information off my energy bill to sign me up for an account with them & thats what I was actually signing & those "lower" locked in rates were actually twice as much as I was curr... read more
Business response:
Sorry to hear you feel IGS Energy is bad! Is there anything we can do to help? Let us know at customersupport@igs.com.
IGS keeps harassing me about what the new supplier company I chose is charging. I know what the new company is charging- that is why I picked them. This man from IGS has called more than once going on and on about prices to the point I just blocked the number.
Business response:
Please email us at customersupport@igs.com and asked to be placed on our Do Not Contact list.
I've been very happy with IGS Energy over the last 2 years. The door to door sales person caught me off guard, but I had them leave the information with me so I could research it on my own. I do think they were pushy about wanting me to decide right then and I had to be firm in my 'No'. After research, I decided to switch my electric and gas to IGS Energy. Over the past two years IGS Energy rates have been close to Duke and it's from renewable sources. It's been seamless. IGS Energy bills through Duke. The renewal informatio... read more
Business response:
Thank you for taking the time to write this awesome review! The team here at IGS Energy is truly grateful for customers like you!
This Company is overcharging Senior Citizens for their gas supply. Please find an alternate supplier if at all possible.
Business response:
Thanks for your feedback. We’re sorry to hear you’re not pleased. If we can help clarify anything or assist from a customer service perspective, please let us know at customersupport@igs.com.
SCAM ARTISTS. Represented themselves to be working for Duke energy. Got information and switched the electric to their company. Rep made a mistake and left a card, "**** *********". Took advantage of the elderly.
Business response:
Thank you for your feedback. Someone from IGS will be contacting you.
An IGS Energy agent came by my parents' home today in an unmarked car, pushing a hard sell to my father to sign a contract for gas and electric utility services. The entire interaction took place on the front porch in freezing December temperatures and ended with my father signing a contract. IGS Energy purchased a utility company that previously provided service to my parents and the agent was attempting to convert their natural gas contract and to also gain their business as electric customers. Once I was aware of what had... read more
Business response:
Thanks for your feedback. We’re sorry to hear you have not had a good experience. If we can help clarify anything, please let us know at customersupport@igs.com and we will be sure to get your questions answered.
Door-to-door rep rung the bell at 5:45 pm. Reaked of pot smoke. Wanted to change my rate plan. I said I'm happy with what I currently have. He became upset with me for not wanting to switch the plan. I reasserted that I'm happy with what I have. He spun on his heels & walked away shaking his head in anger. No courtesy in his interactions even though he's ringing MY front doorbell. I don't want any more reps sent to my house.
Business response:
Thanks for your feedback. We’re sorry to hear you have not had a good experience. Please provide IGS you address and we can place your information on our Do No Contact list.
I was a loyal customer with IGS for years with my gas, electric & warranty. I always renewed my gas & electric at the same time. As soon as both expired & I chose a cheaper supplier they claimed I breached one of my contracts early & made me pay $99.00. I was going to always keep their warranty. However, their dishonesty, non loyalty, terrible customer service…run clear of this supplier!!! I will never recommend them to my friends & family! Furthermore, I will never conduct business with them again even if they are the lowes... read more
Business response:
Thank you for reaching out. IGS shows on 9/03/2021, a call was made to IGS and the gas rate was locked in for 36 months with an early termination fee of $99.00. This contract is still valid. This is why IGS is charging an early termination fee. If you email Choice@igsenergy.com we will be happy to send this call to you. The electric contract renewed to a month to month rate. A letter was sent to you on 8/7/2023 advising the electric would go month to month, this is why no early termination fee was charged. Thank you, IGS En... read more
Frequently asked questions about IGS Energy
How is IGS Energy rated?
IGS Energy has a 3.8 star rating with 2,808 reviews.
When is IGS Energy open?
IGS Energy is closed now. It will open tomorrow at 8:00 a.m.
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