IGS Energy

William w 

on BBB

a year ago

Did not sign up but the salesman were very pushy. They came last week had to argue with him to get him off my property. Just came again today different guy not as bad as the last guy but still very persistent that I sign up. 

Hannah S 

on BBB

a year ago

Due to an error between AEP and the city of Hilliard, I was charged a $199 cancellation fee by IGS. The woman I spoke to immediately was incredibly helpful, five stars, but the company still has not refunded me. I was first told 3-5 business days. Then 30 days based on billing. Then a manager said 5 days and she would call me back. The woman who has answered my calls the last few times is very dismissive, and straight up said to me "do you want me to transfer you to a manager to hear what I've told you over again". Wild. The... read more

Renee G 

on BBB

a year ago

This company should not be in business. My bills have tripled and they presented their company as one that saves the customer money. Unbelievable how they are able to get away with this. They know they are scammers, otherwise they would not penalize customers $100 for leaving their company. If they stand behind their services, why do they need to penalize customers who leave? If they are so great, they wouldn't need to worry about charging penalties for customers who leave because in theory that would not happen very often. ... read more

Chelsea Y 

on BBB

a year ago

DO NOT fall for these thieves like I did! I am embarrassed and livid. They will send someone to your home as if you are already their customer. They will make it out like they are simply explaining your rates to you as standard procedure. You won't see the CONTRACT that they trick you into signing. Once you realize it's a giant scam, it will be too late to cancel without having to pay the "early termination fee," as they only give you 7 days to do so. These are your typical slimy, sneaky salesmen who distort truth to steal y... read more

Jennifer L 

on BBB

a year ago

I had an IGS Energy representative come to my door and tell me I need to renew service to save money. I had a bad feeling I was going to be scammed, but I was essentially forced to call my electric company and talk to them about my supplier. The employee was in my face, touching my phone, and refused to take no for an answer. I was very uncomfortable and eventually had to ask her to leave. This has never happened to me before by a door to door salesperson and I hope it doesn’t ever again. Highly do not recommend this company... read more

susanne v 

on BBB

a year ago

A door to door representative came to my door. I made it clear that I’m not interested in changing my electric to a third-party. He was so persistent as I explained that I don’t have time. I asked if he had any paperwork on this program so that my husband and I could look into it but we would be not make any decision at this time. He asked me to sign permission for him to email information on IGS to me I asked twice “I am not signing up for anything correct I am only signing for you to send me an email with information corre... read more

Billie C 

on BBB

a year ago

The man spoke to my husband at our house. I was not home. He called me. The man lied and said IGS was my service provider. I was scammed. I cancelled services in given time. Now I’m told I didn’t cancel in time and have to pay $200. This is all a horrible experience to go thru as a Senior Citizen The gas is in my name. I didn’t sign anything. 

tony m 

on BBB

a year ago

the salesman came to my door when i wasnt home, he covinced my wife that we could save $, she signed something , only to find out my gas bill was $50 higher in jan, than usual, when i called to cancell they told me it was a 3 year contract, and i had to pay a $200 cancel fee, after speaking to a supervisor who wouldnt waive the fee i told them i want OUT, so its gonna cost me 2 more months plus 200 

Dan C 

on BBB

a year ago

Horrible give you a week to cancel. But doesn't get back to them. Now I'm stuck with a termination fee with not even a single charge on the account ??