IGS Energy

Brian T 

on BBB

a year ago

Avoid at all costs. Door-to-door salesman arrives in August and gives me the spiel regarding switching to IGS. I ask repeatedly while he was here if I could cancel at any time during the 3-year contract. He replies "no problem, no questions asked." Went to cancel my contracts (gas and electric) with IGS today and was informed that there is indeed an "early cancellation" fee of $199 per service! Now I'm locked in until Fall ****. Look elsewere for utility suppliers 

Maria W 

on BBB

a year ago

Scam scammers....IGS is the worst company ever. Over the summer a representative came to my home, sat at my kitchen table and I told her what exactly I wanted as my parent's had experienced this and I remember as a kid how expensive the water main break was from the sidewalk to the house and the city was not responsible, so I wanted to make sure I had it covered. As I was speaking to the rep., she went over what I was paying now and indicated that my rates were all good and nothing needed to be done. I explained to her, that... read more

Bill C 

on BBB

a year ago

It's con my mother and had her sign up . This was done under fraudulent circumstances. 

tamara t 

on BBB

2 years ago

Was misled by sales rep, said there was no early cancellation ******** bill would always be lower than utility company. My electric bill is now approximately $20 higher than the utility ************** are charging me a higher rate than my gas company. IGS did not submit info to Ohio ****** in Oct so in Nov I was charged for both months, which should be a violation of their contract & reason enough to cancel! ! I had previously tried to cancel & was charged a $99 termination fee, so I rescinded my cancellallation. This is a s... read more

Sharon S. 

on BBB

2 years ago

I felt I was misinformed when a representative came to my door to see about switching my Electric and *********** supplier to IGS. He told me he would save me money by bundling the 2 utilities for a year. I was shocked when I got my electric bill. I was charged 1 1/2 times more than what I had been paying. When I called and explained what happened they told me it would be $99 early termination fee for each utility. I was not satisfied and asked to speak with the manager. I told him I would not have signed if I knew it was go... read more

John G 

on BBB

2 years ago

Rude, Unprofessional and high sales tactic Door to door people. I've said multiple times over the years to stop coming to my door and they keep doing it. I want nothing to do with the company. 

Domenico D. 

on BBB

2 years ago

IGS is a disguising company,The 99$ cancellation fee is just another way to ***** customers and seniors living on a fixed income.Bad experience and I will never go back to them again and I dont recommend others,they are as crooked and corporate greed.If I could live no star I would do it,they dont even deserve one star! 

Danny E. 

on BBB

2 years ago

I have been a happy customer of Just ********************** since signing up 3 years ago through **** Club. Recently an IGS rep came to my house and knocked my door. After a couple minutes he asked to see my Electric bill claiming my contract with Just Energy had expired and stating according to his records I was paying ***** cents/kilowatt usage and that he could get back down to 11 cents/kilowatt. I then grabbed one of my bills and he pointed to a number that seemed to reflect what he was telling me. I expressed to him num... read more

John L 

on BBB

2 years ago

I also had a solicitor come to my door. I don't know much about where energy comes from, or distribution. But, In the conversation, I explicitly said I would not sign if it could cost me more money. I also said I would not sign if it had termination fees. I was told it would NOT. I trusted the men at my door. I did sign the small electronic device, that was virtually unreadable in sunlight. My county switched to an aggregrate gas and electric supplier, and my services were switched to cheaper suppliers. Seemed like a good id... read more