IGS Energy

Pat R 

on BBB

2 years ago

Horribly and transparently poor sales tactics. Set up my account before disclosing any rates, now I'm trying to cancel; NO discernable savings. Lied about competitor rates. 

Pierce R 

on BBB

2 years ago

I was approached by a man named ******* ********* in September 2022, who was an energy consultant with IGS at the time. He claimed that he was making a house call because we were former customers of IGS, which was completely false, and only did I find this out after calling Columbia Gas of Ohio to ask about my bill. **** assured me that they would lower, and eliminate the delivery charges that were a set fee every month. Once my bill switched over I saw that IGS locked me into a fixed $1.19 per ccf rate. Come to find out rat... read more

Denise G 

on BBB

2 years ago

Fraudulent company. Basically thieves who hijacked my AES/DP&L account and totally messed up my budget billing. Employees are deceitful liars! 

Bernadette K 

on BBB

2 years ago

This company scams elderly people into thinking they are lowering their rate, when in fact they are doubling their rate and add a 199.99 penalty for canceling. Never go,with this company for anything. They are fast talkers and try to,confuse you,on the facts. 

Sam G 

on BBB

2 years ago

IGS Energy is the worst company we have ever dealt with. It purchased Columbia Gas in Virginia and has since hosed customers in Northern Virginia like us. Very poor customer service and extremely non cooperative company. They find any and every way to make money off you. Run away to any company but avoid IGS at all costs. Wish I could give ZERO rating. 

Alex S 

on BBB

2 years ago

This company is a scam. It's that simple. A recent review of my latest electric bill from AEP shows that I am on a budget with both AEP AND mysteriously IGS. IGS is charging me a budget amount that is nearly equivalent to the AEP amount! This has been effectively doubling my electric bill every month. When I contacted AEP, they stated that if I wasn't with IGS, my bill would only be half of what I've been paying!!! These con-artist scumbags never contacted my about a budget plan and I was mislead that they are the provider/s... read more

Cassandra M 

on BBB

2 years ago

IGS energy increased my rate without sending me the required communication. I called on 1/26/23 to inquire about the increase and the rep, *******, advised that they sent me letters in Feb and Mar 2022. I requested she send me copies of the letters that were sent. I also cancelled my service this day because the rep spoke horribly to me and hung up on me. The copies of the letters were not received so I called back on 2/27/23 and spoke with *****and he said he would send them via e-mail. They were not received yet so I calle... read more

Rick A 

on BBB

2 years ago

I have a very similar issue with IGS. I was visited at my home by one of their sales reps. After he explained that my gas supplier had been purchased by IGS he offered a fixed rate for me to lock into. I made the mistake of signing his IPad form with the understanding that a contract would be scanned to my email that day or the next so that I could review and cancel within a 72 hour period (I’m not certain on the time frame). I never received the contract. I have had a long phone call with the rep (who no longer works in the... read more

Praopun P 

on BBB

2 years ago

We just bought this house in November. Unfortunately, I got this IGS solar contract from the previous homeowner. My husband and I still live in the same place but sometimes we went to fix this house that has IGS solar. We stay a couple of days, sometimes less than ten days. Here is the explanation of the bill for each month. 11/18 – 11/30/23, 85.44 kwh = $9.68 12/1 – 12/31/23, 244.57 kwh = $27.71 1/1 – 1/31/23, 243.983 = $55.35, stayed 13 days 2/1 – 2/28/23, 482 kwh = $55.15, stayed 2 days 3/1 – 3/31/23, 796.54 = $92.99, sta... read more