IGS Energy

Thomas N 

on BBB

2 years ago

I had IGS Home Warranty for over a year. The salesman made the warranty sound good but it is a scam. "Will it cover my appliances?" Yes, it covers everything he says... however the fine print will say such specific types of appliances that are being phased out and discontinued that more than likely there will be some way to tell you it isn't covered when it needs service. Full report of my first service request if you feel like reading it: I made a service request for my sewer line which was backing up and covered under the ... read more

Christopher T. 

on BBB

2 years ago

A sales person from IGS calls me in December and tells me my "previous" supplier was bought out by IGS and I am paying higher rates than necessary and if I signed a new agreement I could be locked in at a lower price. Not wanting to be paying higher rates and believing that my former supplier was purchased by IGS I agreed and signed up without checking. Today I find out it was all a lie my former supplier AEP contacted me and asked why I had changed. I cannot believe I fell for this lie but it was at a vulnerable time that t... read more

Michele B 

on BBB

2 years ago

Do not let anyone from this company sign you up! Rates for electric are double of what others are offering and they have a termination fee that they don't tell you about until you try to terminate. You don't receive paperwork. I have had almost triple electric bill! They don't care about the consumer at all! After the first bill I received I thought MAYBE I overreacted but getting the second bill and calling I will NEVER recommend them to anyone. Terrible that a company that claims to be "green" and better for consumers just... read more

Pam S 

on BBB

2 years ago

Same thing here. IGS bought out Dominion Energy and in the transfer of my FIXED RATE contract with Dominion switched it to a variable rate contract which increased my bills by 100%. They claim they notified me about the switch to a variable rate but they didn’t. They claim the contact information for me was not properly transferred so they only had my home address, no home number, cell number or email address. I received no letter to this effect. 

Mike B 

on BBB

2 years ago

This company is good at scamming you. The salesman claimed lower Bill's with certain charges dropped on the Duke Energy bill. Recieved first bill and the charges that were to be dropped , doubled on the bill. There was two charges for each one. Now they want to charge $199 cancellation fee. Stay away from them and turn away any salesman that comes to your door. 

Dacharee C 

on BBB

2 years ago

A representative and someone in training came to my door in the summer remind you my new landlord on the property at the time. He asked for my Duke bill and told me they could get my bill lowered which was a lie. I canceled with them last month and it’s still on my bill. I talked to someone about it and she told me I would have to pay 99.00 to cancel they said my bill would be lower but actually it’s higher. I very upset about this definitely a scam I would never recommend them to no one. 

David S. 

on BBB

2 years ago

I have owned my home for 8 yrs. never a 241.00 dollar gas bill ! I'm being ripped off by IGS and I want to see a signed contract from 2019-20 like they claim ! 

Julie W 

on BBB

2 years ago

I've always paid all of my AEP bill's, randomly now I suddenly owe this "company" $26 which is now on my credit, because my suppliers changed on their own ????? who knows but there is absolutely no reason I should still owe IGS any kind of my money when the provider fee is included in the bill amount and I've paid all of my bills. What a scam. 

Constance W. 

on BBB

2 years ago

A representative from IGS just came to my door and the encounter resulted in me reporting the visit to the police. Young man with an IGS lanyard said that my good variable rate was expiring and I had not responded to any emails or text messages. When I would not listen to his spiel he said that obviously this was not important to me. I again said I would talk to Dominion East Ohio and I did not do business with door-to-door strangers. He threatened to have my gas service turned off. I told him I would report him. I closed th... read more