IGS Energy

tamara t 

on BBB

2 years ago

Was misled by sales rep, said there was no early cancellation ******** bill would always be lower than utility company. My electric bill is now approximately $20 higher than the utility ************** are charging me a higher rate than my gas company. IGS did not submit info to Ohio ****** in Oct so in Nov I was charged for both months, which should be a violation of their contract & reason enough to cancel! ! I had previously tried to cancel & was charged a $99 termination fee, so I rescinded my cancellallation. This is a s... read more

Sharon S. 

on BBB

2 years ago

I felt I was misinformed when a representative came to my door to see about switching my Electric and *********** supplier to IGS. He told me he would save me money by bundling the 2 utilities for a year. I was shocked when I got my electric bill. I was charged 1 1/2 times more than what I had been paying. When I called and explained what happened they told me it would be $99 early termination fee for each utility. I was not satisfied and asked to speak with the manager. I told him I would not have signed if I knew it was go... read more

John G 

on BBB

2 years ago

Rude, Unprofessional and high sales tactic Door to door people. I've said multiple times over the years to stop coming to my door and they keep doing it. I want nothing to do with the company. 

Domenico D. 

on BBB

2 years ago

IGS is a disguising company,The 99$ cancellation fee is just another way to ***** customers and seniors living on a fixed income.Bad experience and I will never go back to them again and I dont recommend others,they are as crooked and corporate greed.If I could live no star I would do it,they dont even deserve one star! 

Danny E. 

on BBB

2 years ago

I have been a happy customer of Just ********************** since signing up 3 years ago through **** Club. Recently an IGS rep came to my house and knocked my door. After a couple minutes he asked to see my Electric bill claiming my contract with Just Energy had expired and stating according to his records I was paying ***** cents/kilowatt usage and that he could get back down to 11 cents/kilowatt. I then grabbed one of my bills and he pointed to a number that seemed to reflect what he was telling me. I expressed to him num... read more

John L 

on BBB

2 years ago

I also had a solicitor come to my door. I don't know much about where energy comes from, or distribution. But, In the conversation, I explicitly said I would not sign if it could cost me more money. I also said I would not sign if it had termination fees. I was told it would NOT. I trusted the men at my door. I did sign the small electronic device, that was virtually unreadable in sunlight. My county switched to an aggregrate gas and electric supplier, and my services were switched to cheaper suppliers. Seemed like a good id... read more

Patricia W 

on BBB

2 years ago

I signed with IGS when a rep came to the door. Was told they would save me $. Got the first bill. Their energy charge was $132.79. My old provider was $75.22. I immediately dumped them. Felt misrepresented. Was misrepresented. Stuck paying them until Oct. 17. 

Jennifer A 

on BBB

2 years ago

An individual came to my house and stated I used their company years ago. Bad on them because I could have never signed up with them at that time. I was out of the country during the time and could have not done so. He was very pushy and tried to use his words to trick me into signing up, even after I said no more than once. If they come to your home say NO! It's a scam and they'll try to take your money while saying you're saving. 

Cynthia J 

on BBB

2 years ago

Very unpleased with this company! They charged over double than what they should have. Our bills have been over $700 which is absolutely ridiculous. We finally got them off of our bill and are strictly AEP customers now. Our bill has dropped drastically to around $200. There is no excuse for this company to ***** people like this. We called and tried to work with them and their customer service was horrible. I hate that we were stuck with them for a while. Nobody can afford bills like that. I had to do an early withdraw from... read more