IGS Energy

Joseph F. 

on BBB

3 years ago

I got scammed into changing my natural gas supplier from Columbia Gas to IGS. The salesperson wanted to do the same with my electricity supplier. Want to undo the scam and have Columbia Gas returned as my supplier. 

Raymond D. 

on BBB

3 years ago

We've been with our GS for a couple years and the rates just keep going higher and higher their rate is almost as high as my electric bill which doubles my payments and when we try to say we wanted to cancel them they just kept threatening us will not return calls trying to figure out how to get out of this contract when we try to that catch harassing us on the phone day after day and refused to let us out of a contract unless we paid them more money I think it's b******* they need to let people out of the contract or let us... read more

Geneva B 

on BBB

3 years ago

great warranty program! just had electrical problem and didnt cost me anything 

Matthew K 

on BBB

3 years ago

Bottom line up front – Do not give these people your money or your time. I signed a contract with IGS for residential solar installation in December 2019. In February 2020, solar panels were installed on my roof. It is now June of 2021, 18 months after we signed the contract, and the panels HAVE NOT BEEN ACTIVATED. No power has been produced. This is entirely IGS's fault, as well as ******Solar (the company they have contracted to perform the construction work). Over the course of the 18 months since we signed our rental agr... read more

Stacy B 

on BBB

3 years ago

IGS is doing door-to-door solicitation in Oakwood of residents on the do not solicit list. Rep was very persistent, had owner inform to sells removed and wanted me to give him my information. No, and buh-by. 

Linda F 

on BBB

3 years ago

A salesman Dylan D****** from IGS Florence Ky office came to my door March 8,2021 telling me I had requested information on their green program. I had NOT. He then proceeded to tell me he could save me money if I switched to IGS' s fixed rate program. He also said my rates would increase because of the tragic power outage in Texas due to the storm. I told him we were part of a township aggregation program and were not interested. Ten or so minutes later I told him to leave his card and if I changed my mind I would call them.... read more

Aaron B 

on BBB

3 years ago

IGS sends door to door salespersons to your door, they claim that your energy provider contract is about to expire and the supplier will be put up to auction. They then claim that in order to "maintain the service you currently have" (direct quote) you need to provide your account numbers for gas and electric. They even go so far as to show you a dummy gas bill with IGS on it, pretending like your current bill says the same thing. If you aren't paying attention or maybe can't find a current bill to compare the dummy too, the... read more

Nina S 

on BBB

3 years ago

This company is the worst warranty company to deal with. My hot water heater went out. They sent me to **** ****** to get a new hot water heater. That company did not do their job properly and charged more than they should have. So with the warranty I ended up paying more than if I called someone myself. I started having problems with water coming up to the hot water heater. This problem was suppose to be fixed and wasn't. **** ******told me I was pass my warranty and IGS says we dont cover that problem. So now I have to get... read more

Philip P. 

on BBB

3 years ago

My electric bill has lowered by over a third since dropping IGS Energy. They are a rip off and will harass you EVERY day if you owe them even a small balance - they are ruthless! My advice - stay away from this company and just keep your current provider!! If anyone decides to start a class action suit against them, I'll be one of the first to join!!!!!! ***** **