IGS Energy

Daniel H. 

on BBB

4 years ago

Door to door salesman in North Ridgeville, Ohio, for IGS Energy misrepresented that IGS Energy's monthly electrical fixed rate was a better deal for me than *****'s monthly variable rate. Regrettably, I found out after my first bill for IGS that ***** also offered a monthly fixed rate that was over 20% LOWER than IGS! Also, IGS has an onerous $99 cancellation fee that is substantially higher than *****'s $25 cancellation fee. 

John H 

on BBB

4 years ago

This is a "heads up" to all natural gas customers! In 2013 I got a solicitation from *** gas company to supply my natural gas. At that time it was less than *** so I switched. I didn't realize that it was a "bait and switch " situation where they put you on a variable rate, which is much more expensive, after a short time with them automatically. So, I just discovered that they have been charging me DOUBLE the price of ***. IF YOU HAVE *** ON YOUR BILL AS SUPPLIER CALL THEM AND CANCEL! The current rate for *** is $0.255, and... read more

Shannon P 

on BBB

4 years ago

One of their reps pressured my elderly mother into signing up for their energy savings program, saying she would only pay $22/month for energy, which I know is an all-out lie, no one charges that little for electricity and gas on a single family ranch house.Then, asked her for payment on the spot, and when her credit card didn't work, he asked her for checking account information.Sadly, since she was alone, she handed over her checkbook so he could get the routing number, and then took her entire checkbook with him! He claim... read more

Deb S 

on BBB

4 years ago

When we signed up was told one year. Changed suppliers after two years. Now they are saying I had a three year contact and because they have my signature they are charging me a termination fee. Their explanation was they had some bad apples working for them at the time we signed up. So now we are getting punished for something some else did. 

Mary L. 

on BBB

4 years ago

Great service on my line protection! Had an issue with my water line and they took care of everything. 

Dj 

on BBB

4 years ago

I am so sick of these people I could scream ! they just keep coming to the door and I have a sign on there that says no solicitation of any kind!!!! they keep trying to sell their IGS Energy saying oh well someone signed you up for another electric company and I tell them not to come back but they just keep coming back!! I have a daughter who has a traumatic brain injury and is bedridden and I had to actually stop in the middle of doing her feeding tube to tell them to not come back!! it's absolutely ridiculous there like a ... read more

Samuel H 

on BBB

4 years ago

A young woman arrived at my house asking to look at my electric and gas bill, under the ruse that she was there to make sure that everything was "alright". After confirming that I was in the customer choice program, which I found out later, she proceeded to say that someone had switched us away from their service and that she was there to get us signed back up. Promises of lower prices and no mention of a cancellation fee, I was signed up. After 3 months of higher prices, comparing previous bill prices, and then another comp... read more

David B 

on BBB

4 years ago

An IGS rep with a hat who "left his business cards in his car" arrived at our door, and informed my mother that we were 2 months past due, and that electric and gas were going to be cut off in 3 days. He then proceeded to try to sell plans. ****was acquired by IGS, however that information never appeared on a bill or in a ****side mailing after the acquisition. Instead, IGS sent their own branded letters - the issue is it needs to be indicated on the bill itself, because that's authoritative. Random people send mailings that... read more

Roger 

on BBB

4 years ago

We have found out that our current electric bill's are $35. to $45 dollars MORE per month than had we just stayed with First Energy. Needless to say we are going to cancel our Igs contract, pay their cancellation fee, which will be paid back in 3 months. We fell for their door-to-door sales rep who certainly fooled us!