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IGS Energy
- Consumer Services
- Dublin, OH
About this business
We’re IGS Energy – a team of people that believes we’re both capable and obligated to fight climate change and to promote sustainability and energy independence. Sustainable energy can be simpler and that’s exactly what we bring to homes and businesses across the U.S. We’re innovating smart technology that lets us all source clean energy, manage our carbon footprints and even protect our homes’ utility lines and appliances. Every choice we make today impacts our planet tomorrow, and it&rsq... read more
Location details
6100 Emerald Pkwy, Dublin, OH, 43016, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
A sales person from IGS calls me in December and tells me my "previous" supplier was bought out by IGS and I am paying higher rates than necessary and if I signed a new agreement I could be locked in at a lower price. Not wanting to be paying higher rates and believing that my former supplier was purchased by IGS I agreed and signed up without checking. Today I find out it was all a lie my former supplier AEP contacted me and asked why I had changed. I cannot believe I fell for this lie but it was at a vulnerable time that t... read more
Business response:
Please contract our customer service department so we can look into this further. 800-280-4474. IGS was not able to locate your account with information provided. Thank you, IGS Energy
Do not let anyone from this company sign you up! Rates for electric are double of what others are offering and they have a termination fee that they don't tell you about until you try to terminate. You don't receive paperwork. I have had almost triple electric bill! They don't care about the consumer at all! After the first bill I received I thought MAYBE I overreacted but getting the second bill and calling I will NEVER recommend them to anyone. Terrible that a company that claims to be "green" and better for consumers just... read more
Same thing here. IGS bought out Dominion Energy and in the transfer of my FIXED RATE contract with Dominion switched it to a variable rate contract which increased my bills by 100%. They claim they notified me about the switch to a variable rate but they didn’t. They claim the contact information for me was not properly transferred so they only had my home address, no home number, cell number or email address. I received no letter to this effect.
Business response:
Good Morning, The letter are sent by us mail. Please reach out to our customer service center for a copy of the letter mailed. Thank you,
This company is good at scamming you. The salesman claimed lower Bill's with certain charges dropped on the Duke Energy bill. Recieved first bill and the charges that were to be dropped , doubled on the bill. There was two charges for each one. Now they want to charge $199 cancellation fee. Stay away from them and turn away any salesman that comes to your door.
Business response:
Thank you for you feedback. An IGS manager will be reaching out to review the sale.
A representative and someone in training came to my door in the summer remind you my new landlord on the property at the time. He asked for my Duke bill and told me they could get my bill lowered which was a lie. I canceled with them last month and it’s still on my bill. I talked to someone about it and she told me I would have to pay 99.00 to cancel they said my bill would be lower but actually it’s higher. I very upset about this definitely a scam I would never recommend them to no one.
I have owned my home for 8 yrs. never a 241.00 dollar gas bill ! I'm being ripped off by IGS and I want to see a signed contract from 2019-20 like they claim !
Business response:
Please contact IGS at 800-280-4474 and we can provide contract information.
I've always paid all of my AEP bill's, randomly now I suddenly owe this "company" $26 which is now on my credit, because my suppliers changed on their own ????? who knows but there is absolutely no reason I should still owe IGS any kind of my money when the provider fee is included in the bill amount and I've paid all of my bills. What a scam.
Business response:
Please call IGS and we can review how your account was enrolled and payments received from AEP. Thank you,
A representative from IGS just came to my door and the encounter resulted in me reporting the visit to the police. Young man with an IGS lanyard said that my good variable rate was expiring and I had not responded to any emails or text messages. When I would not listen to his spiel he said that obviously this was not important to me. I again said I would talk to Dominion East Ohio and I did not do business with door-to-door strangers. He threatened to have my gas service turned off. I told him I would report him. I closed th... read more
Business response:
Thank you, for the feedback. Please contact our customer service department so we can review this interaction. 800-280-4474.
Rep at my door also. I got suspicious when asked for info on my electric bill. I was NOT being led to believe that I was switching providers. I was told a lot of B.S. and pressed for info. I went inside to get a bill but actually googled IGS and OH MY! Back outside and confronted with reviews, the actual, audible, out loud reply I got was - “Yeeeea…… google reviews aren’t so good” BYE !! Unbelievable I see similar reviews. Questionable sales tactics and accusations of fraud. This company is begging for a class action lawsuit... read more
Business response:
Sorry to hear you feel IGS Energy is bad! Is there anything we can do to help? Let us know at customersupport@igs.com.
Frequently asked questions about IGS Energy
How is IGS Energy rated?
IGS Energy has a 3.8 star rating with 3,503 reviews.
When is IGS Energy open?
IGS Energy is closed now. It will open tomorrow at 8:00 a.m.
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