IGS Energy

Verdi F 

on BBB

2 years ago

Someone came to my door shortly after I bought my house, claiming they had lower rates than Duke, claiming there was no early termination fee, the whole nine yards. I didn't know any better so I signed up. Their rates are MORE expensive than Duke, if that's even possible. Then when I called to cancel, there is a 199 dollar cancellation fee PER ACCOUNT. I had to pay 400 dollars to get out of my 2 year contract with this PREDATORY company. They take advantage of young folks and folks who are nice enough to answer their door. D... read more

Penny W 

on BBB

2 years ago

You are told by the representative that came door to door that you can opt out anytime then when you do because you are paying more you get hit with a cancellation fee of 199.00. You are lied to by the person selling their service 

Patricia S 

on BBB

2 years ago

I wish there was a zero rating. Beware of this company. A man came to our door last year from IGS and said they could save us money on electric. He asked to compare our electric bill with their rates. He said that they could save a great amou . After talking with my husband because we had just retired (neither of us with a retirement benefit from work .. just Social Security) we needed to save. We then said yes. The guy said he needed a copy of our gas bill to complete the transfer. We showed him. That was September 2022. Th... read more

Ada P 

on BBB

2 years ago

I got my first bill and I am not saving any money on my electric bill. I was told that I would save by switching from my old supplier. I was paying 4.65 per kWh and now on igs am paying.1029 kWh. Am thinking about canceling and just paying the cancellation fee. Probably will come out even by getting lower bill in the winter by going back to my old supplier. 

Tiffany W 

on BBB

2 years ago

I had a man show up at my door with an IGS shirt & name tag on, but tried to convince me he was working on behalf of AEP. He said I didn't choose an electric provider, so he was just trying to get me set up. I said my email from AEP had stated if I don't choose a supplier I will remain with the same supplier I've been using. He said no, I have to choose one and all he needed was a copy of my electric and gas bill. I then asked him to explain what this really about, and he just repeated the same thing. I work from home and I ... read more

Jose S 

on BBB

2 years ago

In 2019 we purchased panels from IGS and Momentum Solar. Huge weighing factor on our decision was that they offered 1 time complementary removal and reinstall. In Florida, it was just a matter of time before our roof would be affected by a severe weather and we would need to use this 1-time offer. In 2022 we had 2 large hurricanes towards the end of the year causing damage to our roof. In Jan 2023 we contacted IGS, to use the benefit we were sold on and a work order was opened on our behalf for the complementary removal and ... read more

Denny P 

on BBB

2 years ago

This company i came to my house offering better rates on gas and electric . Make me sing a contract When I noticed that the price was the same not what he told me plus 3 years contract that is going to be. I told him to cancel everything that I don't want it. I told him make sure to cancel he turned and left. I was out of town when I came back I got in the mail I paper with my sing. Saying if I need to cancel I have 3 business days to cancel. I got home one week after. Please be careful when you see this people's coming to y... read more

Karen Z 

on BBB

2 years ago

IGS came to our door and convinced my 83 year old husband to change from AEP and they offered a rate in the .65 range. After they had left, in reviewing the documents, the rate given was exactly what we are receiving from AEP. This was a 12-month commitment with a cancellation penalty. Contacted IGS Customer Service immediately and cancelled the transaction. This was deceptive sales and a lack of disclosure of the terms and rate. This company should be investigated for its deceptive practices. 

Dennis M 

on BBB

2 years ago

My wife and I had been scammed by this company our bill has doubled