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We’re IGS Energy – a team of people that believes we’re both capable and obligated to fight climate change and to promote sustainability and energy independence. Sustainable energy can be simpler and that’s exactly what we bring to homes and businesses across the U.S. We’re innovating smart technology that lets us all source clean energy, manage our carbon footprints and even protect our homes’ utility lines and appliances. Every choice we make today impacts our planet tomorrow, and it&rsq... read more
6100 Emerald Pkwy, Dublin, OH, 43016, United States
Get directionsWeekday | Schedule | Status |
---|---|---|
Mon | 8:00 a.m. to 8:00 p.m. | |
Tue | 8:00 a.m. to 8:00 p.m. | |
Wed | 8:00 a.m. to 8:00 p.m. | |
Thu | 8:00 a.m. to 8:00 p.m. | |
Fri | 8:00 a.m. to 8:00 p.m. | |
Sat | 9:00 a.m. to 3:00 p.m. | |
Sun | Closed |
IGS Energy looks to sign people up to purchase electricity from them without the homeowners consent. I have never agreed to purchase electric from another supplier since the **** was passed, but somehow they showed up on my ****. When talking to them they stated they purchased another electric supplier and I was under contract with them. I would like to see the evidence of this. Now I am looking at other family members bills and have found another person paying IGS for electric and they have never agreed to purchase any elec... read more
Lived in the same home 23 years. Worst electric **** ever. Called Ohio ******* IGS wasnt even competitive. ***** wasnt as high as they were. And now they want to charge me ***** to fight for my consumers rights.Jess
Business response:
Thanks for your feedback. Were sorry to hear youre not pleased. If we can help clarify anything or assist from a customer service perspective, please let us know at ************************
Would be zero if they let me. This company completely takes advantage of people and charges twice as much as AEP as soon as your contract is up. They truck you into signing long contracts to take advantage of you, and then as soon as its up your screwed. They are criminals!
They lie to you and charge you three time more in my case on my electric ****.
Business response:
Thanks for the feedback. We are sorry to hear that you're not happy! If there is anything we could do better from a customer service perspective, please let us know at ************************
I was their client for 20 years, and after that they raised the price to me to the sky. I left them and will never use their services again in my life. This company is complete trash. I don't recommend it to anyone.
Business response:
Thanks for your feedback. Were sorry to hear youre not pleased. If we can help clarify why rates increase, please let us know at ************************
This company is a nightmare. I cancelled services in October of 2021. They told me that it would take two months to process the cancelation. They proceeded to continue to charge me a monthly service charge even though I had a new provider and had canceled services. I had to report my credit card as stolen to get them to stop steeling my money! I am still disputing the illegal charges with my credit card company and it has been 10 months. I would NEVER do business with IGS ever again and will warn everyone I know to stay away... read more
Business response:
Good Morning,Please reach out to our Home Warranty department so they can assist with your charges.
A representative of IGS came knocking at my door waking me up from a nap so my brain was not fully on yet. The guy told me they were just checking what happened and why was I not with them, continuing he indicated they had been my supplier all along and it just recently switched. My carriers did recently switch on my gas company, but I was NOT with IGS I found out after. He also stated that IGS was in the top 3 energy suppliers while the one I had was one of the worst ones and were at the bottom ranks in energy suppliers. Af... read more
Business response:
Thanks for your feedback. Were sorry to hear you have not had a good experience. If we can help clarify anything, please let us know at *********************** and we will be sure to get your questions answered.
O.k, first I am upset with myself for signing that thing! I live upstairs, my more their and sister live downstairs, this salesman weaseled his way into our home, I don't know what he told my 75 year old mother to get in the house :(Love ng story short, I am struggling financially, he swore that my rates with my electric company were about to almost double, and if I signed their contract, it wouldn't happen. I panicked, I signed it, but felt so uneasy that I called the company right after, it was hard to understand her and I... read more
Business response:
Thanks for your feedback. Were sorry to hear you have not had a good experience. IGS does show your account cancelled. If we can help clarify anything, please let us know at *********************** and we will be sure to get your questions answered.
This just happened to me. I received 2 letters...one to me and one to my late husband...thanking us for CHOOSING IGS. I never chose anything. Later on July 15 **** a man came to the door...friendly type carrying a clipboard. He looked at my gas and electric bills, said something about gas going up and by joining IGS I could save money. He talked for a long time and I must admit I didn't understand much of what he talked about. Then he handed me an electronic contract contraption for me to sign. His cell phone went off with e... read more
Business response:
Thanks for your feedback. Were sorry to hear youre not pleased. It does appear our **************** took care of your concern. If we can help clarify anything or assist from a customer service perspective, please let us know at ***********************
IGS Energy has a 3.8 star rating with 2,808 reviews.
IGS Energy is closed now. It will open tomorrow at 8:00 a.m.
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