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IGS Energy
- Consumer Services
- Dublin, OH
About this business
We’re IGS Energy – a team of people that believes we’re both capable and obligated to fight climate change and to promote sustainability and energy independence. Sustainable energy can be simpler and that’s exactly what we bring to homes and businesses across the U.S. We’re innovating smart technology that lets us all source clean energy, manage our carbon footprints and even protect our homes’ utility lines and appliances. Every choice we make today impacts our planet tomorrow, and it&rsq... read more
Location details
6100 Emerald Pkwy, Dublin, OH, 43016, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
I had signed up with Dominion Energy for a discounted fixed price natural gas plan. I did not know that IGS took over the contract and cannot find any record of any communications from them. My bills are on autopay and I just noticed that they have been charging me $1.299 per therm since they took over my contract that was at like $.76 per therm. Even the Washington Gas rate is only .89 per therm. How can they get away with charging 50% more and no notification. I confirmed they had my email address but they said I was not s... read more
Business response:
Please reach out to call center and we can provide copies of all notices sent regarding purchase and price changes. 800-280-4474
I just had a rep come to my door this weekend to convince me to sign up for the state solar energy program they run and I would save 10% on my bill. After reading ALL of these terrible reviews, I'm confused how the BBB has not done anything about this deceitful business??????? Clearly they're still going door to door soliciting their unethical practices.
An absolute scam of a company. They should not be in business. Do not, under any, circumstances, consider them if you want solar. My roof began leaking underneath their panels and they would not fix it or offer to reimburse me for the cost of repair. They also refused to allow me to get out of my PPA until it ends in 2042. Stay far far away from IGS
Business response:
IGS Solar has been in contact with the customer, and we are working with everyone involved to help resolve this situation. Putting customers first is one of our core values at IGS Energy, so we’re committed to finding a satisfactory resolution for everyone.
Upon losing my deceased husband's income I looked for ways to lower my monthiy costs. My church sent out an email for a utility company that offered a fixed rate of .004 KWH locked in until 2024 versus the .011 KWH IGS Energy was currently giving me. Upon requesting this new company's services they informed me that I was not accepted because I was in an unincomporated city (which I am not as I live in Fairborn, but that is another problem). The switch never happened and yet IGS Energy which I had been with for many years tre... read more
They are scammers saying lower bills...aep and columbia gas are definitely lower than these scammers
Business response:
Thanks for your feedback. We’re sorry to hear you’re not pleased. If we can help clarify anything or assist from a customer service perspective, please let us know at customersupport@igs.com.
I went from a 3 year Dominion Energy fixed rate of $.3690 per thermal unit a one month variable rate of $1.29 under the new ownership of IGS energy. IGS says they informed me of the impending change by mail on November 9, 2022, but I received no notice from them. This is an increase of over 300% in one month. So, is this price gouging? It seems to be. On the phone, they told me that I could sign up for o 12 month rate of $.7990, $.50 less than their variable rate for January. If I could give them zero stars I would. It’s an ... read more
Business response:
Good Morning, Please call back to IGS. IGS can provide a copy of the letter. The market prices was higher at time of renewal than it may be today. Thank you, IGS Energy
I have an appointment with a lawyer over this issue, I never signed any contract with IGS, a rep came to my home while I was working, intimidated my young sister who was temp staying with me into signing a contract. All utilities are in MY name, she told him this and signed HER name, not mine. She just wanted him to leave she was scared. So how in the hell was this contract approved when the signature is NOT the lawful account holder? I only just found this out and it started back in 2019! I will see you in court! ***** ****... read more
Business response:
Please contract our Customer service number at 800-280-4474 so we can review your account. Thank you, IGS Energy.
Why don't you IGS ENERGY have BBB (Better Business Bureau) Accreditation? The BBB ratings as of 2-7-23 indicate a 1.16 rating out of a possible 5 points.
I had IGS Home Warranty for over a year. The salesman made the warranty sound good but it is a scam. "Will it cover my appliances?" Yes, it covers everything he says... however the fine print will say such specific types of appliances that are being phased out and discontinued that more than likely there will be some way to tell you it isn't covered when it needs service. Full report of my first service request if you feel like reading it: I made a service request for my sewer line which was backing up and covered under the ... read more
Frequently asked questions about IGS Energy
How is IGS Energy rated?
IGS Energy has a 3.8 star rating with 3,503 reviews.
When is IGS Energy open?
IGS Energy is closed now. It will open at 8:00 a.m.
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