IGS Energy

Deborah D 

on BBB

2 years ago

I just recently found out that they were supplying my electric usage that I did not authorize and just canceled them. My electric company is Ohio Edison. Igs is trying to charge an early termination fee that I refuse to pay since I never authorized it. This company is not to be trusted as they somehow get your information and use it without your knowledge. 

Alfredo P 

on BBB

2 years ago

Was misled by a sales rep coming to my door. I was told there was no cancellation fee and today I received a call that I would need to pay a cancellation fee per bill of $199. I am livid with the expectations this company has given me without a single one of their promises coming true, I paid more for my gas and electric and I have a pretty sizeable cancellation fee. 

Elisa B. 

on BBB

2 years ago

Someone came to my door in July and when I signed up I was told that my bill would be significantly lower. In fact my bill was more than twice as high as it was before. I ended up having to sign up for government utility assistance because I could not afford my bill and when you are part of those programs you are not allowed to use a company like this and they canceled on my behalf. I've now be in charge $398 cancellation fee which is significantly higher than I see in any of these other comments. Not happy. Would definitely... read more

Erin S. 

on BBB

2 years ago

DECEITFUL PRACTICES! Reps from IGS came to my home and said they were updating supplier info. I asked them repeatedly if anything would change and they said no each time, they were strictly gathering info. This was on 12/01/22. On 12/05/22 I received notices from my gas and electric companies that IGS was my new supplier, which I NEVER agreed to! I have cancelled them with my energy companies but I lost my fixed rate for natural gas thru my supplier and I am stuck paying a higher rate because they cancelled my current suppli... read more

Tom L 

on BBB

2 years ago

This company is a scam. I was lead to believe it was a better rate. All they could say when I called to complain was the rate would not go up? It already when up 44 dollars compared to my regular bill. This is ridiculous. When I argued I was mislead all they could say was I agreed to the contract.I want out of this! Now I have to come up with 199 to break the contract.This is a complete racket. 

Alyssa C 

on BBB

2 years ago

Door to door ***** said I would save money using their services. My first bill is $110.00 more than what I paid last month with Duke Energy. I called to cancel and spoke to someone clearly not working in any type of office with a terrible connection (extremely unprofessional). I was told I have to pay $199 cancellation fee which was NEVER discussed during my conversation. I even asked about it! I'm a single mother, I cannot afford to pay an asinine amount of money for gas and electric. Please waive my cancellation fee, I wan... read more

Brian T 

on BBB

2 years ago

Avoid at all costs. Door-to-door salesman arrives in August and gives me the spiel regarding switching to IGS. I ask repeatedly while he was here if I could cancel at any time during the 3-year contract. He replies "no problem, no questions asked." Went to cancel my contracts (gas and electric) with IGS today and was informed that there is indeed an "early cancellation" fee of $199 per service! Now I'm locked in until Fall ****. Look elsewere for utility suppliers 

Maria W 

on BBB

2 years ago

Scam scammers....IGS is the worst company ever. Over the summer a representative came to my home, sat at my kitchen table and I told her what exactly I wanted as my parent's had experienced this and I remember as a kid how expensive the water main break was from the sidewalk to the house and the city was not responsible, so I wanted to make sure I had it covered. As I was speaking to the rep., she went over what I was paying now and indicated that my rates were all good and nothing needed to be done. I explained to her, that... read more

Bill C 

on BBB

2 years ago

It's con my mother and had her sign up . This was done under fraudulent circumstances.