Hour Eyes

Kendra M 

on BBB

3 years ago

Most disappointing experience today at the ************** Vision Works... *********, **... we have drive an hour and a half one way to our appointment one way... I have recieved multiple emails and text reminders about our appointments starting at 11:30 AM, 11:45 AM, 12:00, and 12:15 today February 15, 2022... when we arrive at 11:30 for our first appointment they say we don't have an appointment and that it was not their problem that we had received all of the emails and texts about the appointments which even stated thier ... read more

Robin S 

on BBB

3 years ago

Upon entering, an employee mentioned some promo that was going on (I couldn't hear her), and I gave her an item number I found online, and asked her to look into the pricing while I looked at frames in the store.After I came back to her, she had not run any of the numbers I asked for. She proceeded to do so while I was with her, and she ran into a problem when I asked about insurance pricing. She went to ask a manager, who was another young woman that was incredibly rude and disrespectful. For first impressions, she was wear... read more

Andrea C 

on BBB

3 years ago

This pertains to the store on *****************, *************, **. The visit was great. I ordered 3 pairs of eyeglasses. Got emails and texts providing links to track the status. I selected them and got screen displays stating Hmm, the order could not be found. I tried entering the information to find the status. Still could not he found. Gave it a few days and got an email stating ******************* Selected that gmail's link and again got the message Hmm, cannot find the order so I called the main Customer #. The rep saw... read more

Nicole M. 

on BBB

3 years ago

My two sons and I went to the vision works on ****** Plaza, to make one of their eye exam appointments and after walking in how cold it got. Where African American and I guess we were a threat to everyone working there, including who I now know is the manager *****. He acted as if he was being nice but very condescending, he blatantly showed he did not value us as first time patients/customers, and I guess he felt he needed to keep an eye on us so he told us there was not enough room for us in the back...Not true. ( after wa... read more

Kp P 

on BBB

3 years ago

My son went for a eye check up and contacts tryout at Vision works on 30th December 2021. Instead of giving a clear solution for washing his eyes they poured hydrogen peroxide in his eyes. He was in extreme pain for three days and the attendant and nurse were clueless as to what was going on. This is gross negligence and things would have been more drastic if the doctor did not intervene within half an hour and wash his eyes. The staff is NOT trained and they are a bunch of unprofessional folks working there. When we asked t... read more

Melinda P 

on BBB

3 years ago

Called prior to appt to verify they were in-network. Was told yes (and it was listed as in-network on my insurance website). Had appt and went to lay my copay after appt and was told itd be $59 bc they were out-of-network. Explained I called and verified on insurance site that they were in-network. The front desk lady (older, brownish hair, wears glasses, skinny) said that was incorrect and they were out-of-network and that shed give me a discount and the lowest she could do was $44.10. I called my insurance and that lady wa... read more

Barbara A 

on BBB

3 years ago

The bow on my glasses came off. I took it to visionworks. Quickly she said it was a broken hing. Then quoted me $200 for a new pair of glasses. I left went home and had a better look. The hing was not broken. It was a small metal bar that had slid out of a piece of metal. I glued it. I want to say that this is like new. It folds and sets just as before. This store has continually let me down. I would not have returned to this store but I originally purchased them from there. I will purchase any new glasses from a more honest... read more

David E 

on BBB

3 years ago

They took over $1000 in payment for glasses (4) They lost my very expensive Bose Frames and now are refusing refund !!! 

jamie R 

on BBB

3 years ago

I had an appointment 5 weeks, ago to get an eye exam, and purchase new glasses. I brought my old frame to have the lens changed, and purchased a new pair of sunglasses. It took over two week for me to receive my sunglasses (ill fitting, told the person behind the counter, he just bent the sides only) My glasses I had left weren't ready, I tried calling multiple times, with no response. I emailed corporate, and it took several attempts before I receive any response from the store. The manager returns my call, to say she will ... read more