Hour Eyes

Carolyn C 

on BBB

4 years ago

Vision Works in Homewood, IL from the time you enter the store, the customer service is terrible. I ordered some glasses on May 3, 2021........I called to check the status of receiving them on May 29, 2021. I was told the glasses had been in since May 8, 2021; however no one called me to let me know the glasses were in. When I get to the store I was told they called me........No they didn't, then she goes to say well we sent out a text........No they didn't. After all that I get the glasses and the prescription is wrong. So ... read more

Lisa 

on BBB

4 years ago

After making a 10:20 am appointment months in advance, I showed up at the Visionworks location at 10:15 am to find that the mall doors to access the store were locked. I called Visionworks to ask how to get into the building and they said the doors open at 10:30 am. I explained that my appointment was scheduled for 10:20 and they told me to wait and they'd try to have someone let me in. Around 10:35 am someone from security opened the doors. I immediately checked in at Visionworks. I waited and watched many people check in, ... read more

Kelley E 

on BBB

4 years ago

I went in for an eye exam several days ago, and the employee was having trouble getting a reading on the machine with my glasses. I was asked if my prescription glasses were 'readers', as the employee pressed the lens directly to the machine several times and moved my glasses back and forth. In the exact spot where she was running my lenses through the machine, there is now visible damage to the coating of my lens. When I noticed the damage, I went back into the store. The employee who I spoke to told that the lenses never t... read more

Cheryl f 

on BBB

4 years ago

I bought 2 pair of progressive lens glasses. I could not see out of the left eye properly. Another exam was done and was told they remade the lens. The time mailing out and scheduling a new appointment during COVID took up all of the warranty time. When I picked up the glasses the 2nd time I told them I would have to wear them at work and the sun glasses in the car as it was hard to tell in the store if they would work. I am now out of my warranty and have 2 pair of glasses that I paid over $600.00 for and can not wear. I st... read more

Nancy E 

on BBB

4 years ago

Foolishly and self-indulgently, I ordered multiple glasses (for reading, driving, multifocal, sunglasses) and experienced SIX errors in the production of the lenses! Service was fine -- the QUALITY CONTROL of the product is totally UNACCEPTABLE. HOW are so many errors possible?? 

Erica C 

on BBB

4 years ago

Today I had The worst experience ever I made an appointment online to visionworks locate in ******** **** ****** **. I've gotten multiple email and text messages confirming my appointment. I get to the place and the receptionist approaches me to confirm if I had an appointment I sign in and I was told to sit and wait until I be called. When the representative calls me to start the process Dr. ******** ********** walks by and tells the representative that the person she is with is her last appointment. The store hours are 9-7... read more

Adam S 

on BBB

4 years ago

Let me start by saying I've been a client of Visionworks for YEARS. I tried a new location because it's very nearby my home. I had 2 orders. 1) a new pair and glasses and frames. 2) new lenses for an existing pair. I was going to get the first pair made, and then drop my frames off for the 2nd pair, because I couldn't be totally without glasses. I was told that I'd be called or texted when they came in. When I called on 3/24, I was told the first pair was in. When I questioned why I wasn't called, the woman said "it's suppos... read more

Tracey C 

on BBB

4 years ago

Over the last couple of years the ability to actually get someone on the phone at the ******, NY store has been impossible. It sends me to a new robo system. I have called 6 times today only to get “Amelia” (an answering robot woman) which is of no help. Kept telling me she couldn’t find an order for me. When I asked for a rep (an alive one) it would ring and ring then disconnect me after saying it was after hours- which it wasn’t for the ****** store. The calls never go directly to the store anymore and go to an answering s... read more

Kelsey N 

on BBB

4 years ago

I went to Visionworks in Victor, NY. Only had problems with the eye doctor. If I could directly give him zero stars I would. He was condescending and incredibly rude. I have never experienced a doctor who spoke to me in that way. Telling me I was irresponsible because I didn't bring in the contacts I was currently using. And one of the ladies asked me (politely) where I went to get the previous contacts and I was frazzled trying to think of the area because of the way i was being treated (by the doctor) and when I said farmi... read more