Hour Eyes

Joan J 

on BBB

4 years ago

THE WORST COMPANY EVER. Cannot get through on phone, they insist you have to make appointments online, due to Covid. Don't know what Covid can do over the phone. Made an appointment 8/20, only available 12/3/20. Walked into store, 2 other customers in store, 2 receptions at desk talking, phones off the hook. Doctor insisted he bump up the reading prescription , although i insisted it was fine as is. Now I have focus issues with new script. Received Text message glasses were ready for pick up. Got to store, told we had to mak... read more

Rizzo D. 

on BBB

4 years ago

Do not use this company for eye exams. I used it and they run you through their exam so fast that you don’t get the right prescription. I have fallen on 2 separate occasions due to my prescription not being right. I sent an email to the company and all I received was an apology but they didn’t make it right. Now I have to go to another eye doctor and get another exam. I will never use this company and suggest other people don’t either. 

Patrick P. 

on BBB

4 years ago

I'm highly disappointed in the experience I had in the store today. I arrived early for my 1PM appointment and the registration line took nearly 30 minutes. After I gave my name they stated that I was booked for Sunday Jan. 3rd. I know this to be incorrect because I was confirmed on Saturday the 2nd and the store is even closed on Sundays. The lady at the registration said that there was nothing she could do and that there was likely a glitch in their online booking system. She got the manager Christina. I spoke with Christi... read more

Brianna 

on BBB

4 years ago

Ordered contacts three weeks ago from them and still have not gotten them (usually go to the **. ***** branch where they are wonderful and actually know what they are doing but due to covid they were temporarily closed ) after waiting two weeks for them to show up and once you the **. ***** branch was open I ordered through them and got their contacts within a week. Tried calling the *** *****location again and once again got rude and poor service from the manager. I am so fed up with this all and no longer know what to do. 

Sandy J 

on BBB

4 years ago

I was taken advantage of by this company. After they received my payment for the eye exam and authorization to bill my insurance carrier, they immediately cut off the rest of my appointment preventing me from placing my order for contact lenses. I went in for my scheduled appointment on 12/8/2020 at 530pm (arrived at 520pm) and went through the vision exam. The assistant immediately provided me with an invoice for the exam. I told her I was going to order contacts and would pay for them together. She said I had to pay separa... read more

Brandon B. 

on BBB

4 years ago

Ordered a pair of glasses online and they never arrived. UPS marked the package as delivered however my cameras never picked up a delivery. Now ups is investigating but visionworks says they will not replace them if they say its delivered. I paid for glasses I never recieved and visionworks doesn't take responsibility. Worst shopping experience I have ever had and I'm out $350. 

Calvin V 

on BBB

4 years ago

Never come back to this place. I’ve done my eyes exam since last month and Doctor said will call me come back to give me trial pair of contact lens but been a month so far they didn’t contact me or give any trial pair either i been called them to many times to ask for it then they said will call me back right away to figured but they did not. They just ignored and doesn’t cares about their patient. Now i have to come directly to this store to ask them what’s going on. They make me wait for over an hour to find just one piece... read more

Maleka W 

on BBB

4 years ago

I went into the Visionworks store on Oct.24 to place an order for my son's glasses. I was promised them in at least 2 weeks on Nov. 7. I called in on Nov 6 for an update and was notified there was an issue at the lab and the frames would have to be resent and the order to be processed from the beginning. The staff at the store was very polite but no one was able to give me a definite answer of when the glasses would be ready. I spoke to several staff members and I was promised someone would get to the bottom of what was goin... read more

G.A. Cleveland 

on BBB

4 years ago

My daughter and I went to Visonworks on October 1, 2020. We got our eyes checked and opted to get a pair of glasses as well as contacts. In Mid October my daughter and I went to pick up our glasses. My contacts were in and the young lady asked that I make an appointment to be seen on another day. I told her I needed to be seen that day as we drive 3.5 hours to Flagstaff and we don't get to Flagstaff often. I asked for my daughters contacts and was told they would be in later. I was confused. Hers is not as complicated as min... read more