Hour Eyes

Lynn R 

on BBB

3 years ago

Visionworks in ******* has the worst staff. They were extremely rude to me and my children. My son wanted to try contacts for the first time and they kept being rude and saying he should just get glasses. He went in to learn to put contacts in and instead of helping and showing him how to do it they said he isn't getting it so he needs to come back a different day and try again. I asked for contacts that I have worn for 30 years they said no these aren't available anymore. I asked **** contacts and they said this is a lie. I... read more

Kesha S 

on BBB

3 years ago

I went to visionworks to get lenses in ***** glasses to celebrate my bachelorette party. I took them on Friday morning, when I got back at 5 and tried them on almost passed out. They mixed my lenses up. I ask for a discount, ************ said no. I got really sick after I put the glasses on and general manager was so rude to me . In *********, ******** on ****************, dont go there they are really rude 

Erin P. 

on BBB

3 years ago

I wish I could give them 0 stars. I had scheduled an appointment several weeks ago for my son at the Hamburg ** store. I received a call on 7/29/21 stating that I needed to call because there was an issue with my insurance for his appointment the next day. I call only to be told that when they tried to get authorization the insurance said my kids were not on the policy. I had my insurance card in hand with their names on it and called my insurance to verify. My insurance told me that my kids did in fact have insurance and to... read more

Michael R 

on BBB

3 years ago

Visionworks don't know how to make glasses. They have made my new glasses over three (3) times so far and they still don't fit right. They keep slipping down my nose and hurting my ears. I would really like to return them and go to some other eyeglass business here in *******. **. When I bring this up to them they just want to keep redoing the glasses. I only had my glasses a couple of weeks so far. Thank you for your time, ***********************. 

Matt S 

on BBB

4 years ago

Worst experience and I care ever Went to purchase my glasses and the vision specialist tried to sell me everything except for the glasses that I wanted after Purchasing them for $470 I only had them a few months and got a scratch across the lenses when I went back in the store they looked at my account and said I did not purchase the insurance on the glasses which was never explained I asked if I could get just the lenses replaced and they quoted me $485 for Replacement lenses which I declined After I left the store I drove ... read more

PATRICIA 

on BBB

4 years ago

I'd give it a ****, if they had such a rating. Please do not use this business. You'll regret it and waste valuable insurance benefits" 

Dee B 

on BBB

4 years ago

Horrible service! Store has too many people. In my opinion, not safe. Although staff will tell you they clean glasses after each try. We found this not to be true! As we waited for a **** time, we saw people trying glasses and putting them back. Hmmm, in these days of covid, you would think that the staff would be MUCH MORE *******! There is nothing, in my opinion, about this place that is worth going for. In addition, Visionworks is owned by ***! ******** of intetest????? When I called and complained to ***, they NEVER ment... read more

Sha.Hol 

on BBB

4 years ago

I went in on June 16th 2021 for an eye exam for contacts and four glasses. While getting my exam done I was advised I would have to take a class in order for me to obtain the contacts needed. I was scheduled to come in the following day, June 17th 2021, at 3:40 p.m.. when I got there for my appointment, I went to the front desk and told them I was there for the class. I was told to sit down and to wait patiently and somebody would be right with me. After about five minutes, I watched every employee play the "not it game" for... read more

Ryan C. 

on BBB

4 years ago

My husband had an appt at the vision works in east knoxville, tn this afternoon. He told them he wants to get out of there as cheap as possible several times. On the phone and in person they said the copay is $10 and he might have to pay $13 for the 3 boxes of contacts. He said that is fine. They did the eye exam. He went to checkout and she said that will be $63. He said what is they for and she said there is a $50 contact fitment charge. We have gone to vision works many years and they have NEVER charged for a fitment. If ... read more