Hour Eyes

Hannah S 

on BBB

5 years ago

Had an absolutely HORRIBLE experience! Asked for help and no one would help me. Went to buy my daughter a pair of eyeglasses and they didn't even measure her face for the lenses, but they submitted the order anyway. We decided to get a refund and they wouldn't give us our money back! 

Brandon K 

on BBB

5 years ago

Impossible to get in contact with anyone having to do with the online store. I just needed to change the shipping address for my order and now it is too late. Their website, ordering set up and process after ordering seems out of date by ten years. I will definitely be going to a real eye doctor/using 1800contacts in the future to avoid these unnecessary problems. 

MAD IN MESA 

on BBB

5 years ago

This complaint would be 0 if I had the option. I had the unfortunate experience of dealing with this company at 2 different stores. I have filed complaints for both stores. After receiving horrible customer service at one store, I had to go to another store that was willing to help me in my situation. In dealing with the second store, the issues were far more and even more serious. I could not get anyone on the phone and when I did they reported that they had lost my Personal Health Information. Hearing back from a manager t... read more

George M 

on BBB

5 years ago

I just want to give a thanks to the staff on Missouri Ave next to ******* in Clearwater, FL. Due to Covid19 my hours have been cut tremendously and funds have been low. Without even asking the staff fixed my broken pair of glasses and repaired my sunshades that were completely broken free of charge and will call me when they arrive (A BRAND NEW PAIR). There are still good people, my family and I have spent hundreds of dollars with Vision Works and I promise you lifetime customers. God Bless. 

M G. 

on BBB

5 years ago

While contacting the company over 4 weeks to inquire about my daughter's contact lens, I would not obtain a return call. As such, I called and after bring on hold twice for a total of 34:56, I drove up the store location only to be seen by the same personnel walking around the store. When I actually showed her the phone that I was still physically placed on hold, she looked as if she'd been caught lying about being busy. I then saw her general manager who as placed me on hold who did not offer an apology for this poor servic... read more

Martha 

on BBB

5 years ago

I’ve been going to Visionworks for years. The service is always friendly and professional. My eyeglasses are always finished within 2 hours and they even give free adjustments as needed. 

I Sarkar 

on BBB

5 years ago

Giving 1 star because it is the minimum requirement to submit, actually it is Zero star. My wife had an appointment on 12/31/2019 (2.30pm) at Vision Works, **** * **** ************** ** ******We reached there for the appointment and got all the pre screening done and the technician handed over the file to the *** ****** ******. Doctor was sitting without any patient. We were waiting to be called in, but the doctor skipped us and took the next patient. I was surprised I asked the front office person, she said doctor is runnin... read more

Kathryn H. 

on BBB

5 years ago

I purchased 2 pair of glasses advertised as a 2 for 69.99 and the cost ended up being over $400! I have had them less than a year and the area around the nosepiece was bubbling and eventually the paint around the nosepiece started peeling off!! I keep them in a case and only wear them for driving and the sunglasses pair started doing that in the summer and the regular pair started doing a few months after I bought them. They said I didn't buy the warranty so they won't do anything. I can't wear them because the paint has hea... read more

robert o. 

on BBB

5 years ago

I was trying to get my daughters prescription filled here, they could not find me in davis vision so me and my daughter left. Apparently, Davis vision is having an issue showing me as eligible, so until that is resolved they're offering to send over whats called a VOE. I guess this verifies my coverage for them until member numbers are resolved and what not. The young girl that answered offered to ask the Doctor and call me back. A different girl calls me back and then goes and asks the doctor, she comes back and says we wou... read more