Hour Eyes

Jennifer R 

on BBB

6 years ago

If I could give zero stars to the store in *********** ** and ******** **, I would. On 12/31, I opened case ******* We have been customers for many years and have appointments scheduled for 1/19. My son was having issues with his last pair of contact lenses, and I called to get a trial pair to hold him over until the appointment. Dr. **** in **********would not give a trial pair and the clerk on the phone said it was a corporate policy. I learned when I opened the case, that this is not true. I then called back and asked if ... read more

A. Hdz 

on BBB

6 years ago

If I could give them 0 stars, I would. Here I am, a month after getting a new contacts prescription and the contacts are nowhere to be found. Everytime I went to pick them up they were not ordered, but they always said "we will order them today and they should arrive in a week, we will call you" but they never called. I asked for a refund and they said they had the contacts for the right eye. Seriously, what am I going to do with one contact? Patch the other like a little pirate? This is simply absurd and I would never recom... read more

Deborah M. 

on BBB

7 years ago

I've been going to VisionWorks for years. My whole family all have glasses or contacts or both. We spend a whole bunch of money on eye care each year, even with insurance. But VisionWorks has gone downhill in a big way. Now they only ever have one doctor on staff. For the past 2 days, during the week, when they're supposed to have full business hours, there hasn't been a doctor there. This means that no one is able to pick up any of their orders....I can't pick up my daughters glasses, which she needs for school. And when I ... read more

Lisa E. 

on BBB

7 years ago

I picked up my glasses yesterday, wore them for two hours and found the frames uncomfortable. As such, I attempted to return them in-store the next day for a refund. I presented the glasses and receipt, and was told they could no do a return because the two employees present "didn't know how". I asked if I could go to a different store to process the return and I was told I could not. I find this to be absolutely ridiculous, unacceptable as well as an unethical business practice. 

sharon b. 

on BBB

7 years ago

Do not use this location at the *********** ****in **. I was leaving work and thought I'd be a couple minutes late so called to see if was still ok to go...they said NO PROBLEM so I drove through rush-hour traffic. I got there and the receptionist said I was too late and I have to reschedule (I was 10 minute late). I mentioned my call to confirm and she said. "too bad, you need to reschedule" So much for customer service AND holding to their agreement to take me a bit late!!! 

M A. 

on BBB

7 years ago

SALES RECEIPT **SSN**** Cheap Quality - High Price - Rude Management Visionworks ***** ***** ******** # *** **** ** ***** ***** ******** * ********** ** *****(**** ******** They took advantage of my wife and at her insurance. They give her cheap made in China unbranded 2 pairs of eyeglasses and charging her $1020.93 We return one pair for a refund of $364.97 The store manager and the supervisor ignored all my emails to contact me and they been unprofessional on phone or in person. Be aware of the quality and what you are pay... read more

cliff b. 

on BBB

7 years ago

So i guess it starts with a bad experience all the way around. I bought the extended protection plan for an extra 90$. The company misplaced my warranty after purchase. I also paid for a anti-glare coating which has bubbled and peeled from the inside of the lenses. So upon trying to get them repaired under the warranty i purchased i was told that i would receive no help. I had to pull bank statements as well as receipts to prove that i had indeed purchased a warranty. They were completely rude and told me they did not need m... read more

Alamea L. 

on BBB

7 years ago

VisionWorks said that processing a claim for an eye exam with 2 insurances would not be a problem. I got a bill from their corporate office for the exam. The corporate office refused to discuss it with me or even receive information on how to correctly process the claim despite the fact that I am the one who filled out all of the paperwork at their local office. They also refused to call the local office to verify that I filled out the paperwork. I called the local office and was told that it is illegal to have 2 insurances ... read more

Andrea V. 

on BBB

7 years ago

I went to my local visionworks to purchase glasses, as they advertise that they accept my insurance. After I selected my frames and presenting my prescription I was given a price.I was told I was fully covered by my insurance and had both frames and lens coverage. I would only have to pay $30 for the frames and the difference between single vision lenses and bifocals. I was told my final price was $489.97.I remarked how it was much higher than last years. I was told by the salesman the it was the same price as last year's pa... read more