Hour Eyes

Barbara A 

on BBB

4 years ago

The bow on my glasses came off. I took it to visionworks. Quickly she said it was a broken hing. Then quoted me $200 for a new pair of glasses. I left went home and had a better look. The hing was not broken. It was a small metal bar that had slid out of a piece of metal. I glued it. I want to say that this is like new. It folds and sets just as before. This store has continually let me down. I would not have returned to this store but I originally purchased them from there. I will purchase any new glasses from a more honest... read more

Barbara A 

on BBB

4 years ago

The bow on my glasses came off. I took it to visionworks. Quickly she said it was a broken hing. Then quoted me $200 for a new pair of glasses. I left went home and had a better look. The hing was not broken. It was a small metal bar that had slid out of a piece of metal. I glued it. I want to say that this is like new. It folds and sets just as before. This store has continually let me down. I would not have returned to this store but I originally purchased them from there. I will purchase any new glasses from a more honest... read more

David E 

on BBB

4 years ago

They took over $1000 in payment for glasses (4) They lost my very expensive Bose Frames and now are refusing refund !!! 

David E 

on BBB

4 years ago

They took over $1000 in payment for glasses (4) They lost my very expensive Bose Frames and now are refusing refund !!! 

jamie R 

on BBB

4 years ago

I had an appointment 5 weeks, ago to get an eye exam, and purchase new glasses. I brought my old frame to have the lens changed, and purchased a new pair of sunglasses. It took over two week for me to receive my sunglasses (ill fitting, told the person behind the counter, he just bent the sides only) My glasses I had left weren't ready, I tried calling multiple times, with no response. I emailed corporate, and it took several attempts before I receive any response from the store. The manager returns my call, to say she will ... read more

jamie R 

on BBB

4 years ago

I had an appointment 5 weeks, ago to get an eye exam, and purchase new glasses. I brought my old frame to have the lens changed, and purchased a new pair of sunglasses. It took over two week for me to receive my sunglasses (ill fitting, told the person behind the counter, he just bent the sides only) My glasses I had left weren't ready, I tried calling multiple times, with no response. I emailed corporate, and it took several attempts before I receive any response from the store. The manager returns my call, to say she will ... read more

Anthony O 

on BBB

4 years ago

Excellent customer service today Saturday 12/18/21. Everyone very friendly and nice and sweet and wonderful and amazing. All very helpful. Absolutely ?? percent beautiful. Will be a returning customer. *********** **. Thank you very much I appreciate it. 

Anthony O 

on BBB

4 years ago

Excellent customer service today Saturday 12/18/21. Everyone very friendly and nice and sweet and wonderful and amazing. All very helpful. Absolutely ?? percent beautiful. Will be a returning customer. *********** **. Thank you very much I appreciate it. 

Veronica V 

on BBB

4 years ago

Very disappointed as I was lost in the mall for a couple of minutes. Tried calling for location and a recorded message would not put me through. Finally found the board with store info and had to run to the outside of the mall at the opposite end. Got there at 10:39 stood behind a lady and two kids like 4 to five minutes and receptionist never even looked up because she was on a call. Then finally another employee asked me if I had an appointment and I said yes and she said you are late will have to reschedule. Will be calli... read more