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Comprehensive Eye Exams From Licensed Doctors of Optometry, Best Value and Selection, Best Value and Frame Selection, We'll Not Be Beat On Contact Lens Prices, We Welcome Most Insurance Plans, No Appointment Necessary
271 Kentlands Blvd, Gaithersburg, MD, 20878, United States
Get directionsWeekday | Schedule | Status |
---|---|---|
Mon | 10:00 a.m. to 8:00 p.m. | |
Tue | 10:00 a.m. to 8:00 p.m. | |
Wed | 10:00 a.m. to 8:00 p.m. | |
Thu | 10:00 a.m. to 8:00 p.m. | |
Fri | 10:00 a.m. to 8:00 p.m. | |
Sat | 9:00 a.m. to 5:00 p.m. | |
Sun | 12:00 p.m. to 5:00 p.m. |
No one answers the telephone and bots are useless. People sometimes just want plain customer service. Been on hold day after day for times exceeding 3.5 hours and still no human to talk to.
Visionworks overcharged me in 2019 by $100. They did discover it and made it right with the insurance comoany as to what they charged them but didnt with the customer. It was only 3 years later that someone mentioned that it cost me $100 more last time. Apparently, they filed out of network and the insurance denied it. They corrected it and the insurance paid their portion. Now trying to get a particial refund and they are giving me the run around, lying, counting the number of times I had to call them (isnt that a reflectio... read more
I had made an evening appointment at the ****, ** location. Something came up in which I had to reschedule. I went to my confirmation email and hit the reschedule button. It took me to the calendar in which I selected the same day and wanted to see if they had an earlier time. There was a 12 oclock appointment available. I selected it filled out my form and got a confirmation. I just went to go to my *************************************************** the system. The girl stated they have had their 12 oclock appointment book... read more
My first visit to Visionworks in ***********, ** was on Dec. 27,2021. Eye exam, ordered and paid for 2 pair of glasses. When 1 pair was in, my husband was picking up his so they just gave him my one pair. Interesting - didn't have the chance to see how they fit or if they were correct. Well could not see out of them. I returned the next day and told them so they set up another appointment with the doctor, and I had to wait a few days for that. So second script was ordered in one pair of glasses because the second pair of gla... read more
My experiences with their Downtown silver spring location in ****** Avenue was as bad as it gets from start to finish. Wish I could give a zero stars. It started with a Lady calls me to confirm my meeting and a show is blasting in the background where they are yelling the nword. Then I show up and the first technical banged my head so hard on their equipment when she was moving it. Did not apologize. The doctor rushed in, didnt get her name, and proceeded to give me the most rushed eye exam of all time with dirty equipment. ... read more
Was told I needed cataract surgery after three exams. second opinion from another optometrist I did not need cataract surgery or even updating glasses. Refunded to me from vision works Was fees less examination fee for exams at were not valid.
Horrible service from the location and corporate office . Ordered lenses to be fitted into a my old frames in January. Glasses came back without transitions on them. I was advised that my prescription wont allow it so I asked for ************* now March 11-2022 . Still havent received my glasses. I got an updated stating they dont know what happened. I notified **************** but I only received a few emails asking my name , location and what happened. The store ( Cationsville Md location ) IS NO HELP. Corporate IS NO HELP... read more
This was my second visit to this office and I will not be returning. I only chose this doctor because he accepts my insurance and the location is great but I will be returning back to my prior doctor who is 30 miles away from my home address! All though the doctor is great his staff members are ill-mannered, and impolite! Each visit the women here was rude! I would NOT RECOMMEND this business to anyone, the doctor really needs to upgrade his staff.
Visited Vision Works store in ********** ** ****************** 14 2022 I was told it would take **** business days and theyveoukdcText or email me when they arrived Well after 10 days I finally called the store only to be told They were not ordered ***** says they will place a new order Well guess what After calling the web site customer service to get the status of my order I was told that there was no order on record This store in the ********** Mall is terrible I finally Beas able to get my glasses But the worst experienc... read more
Hour Eyes has a 1.3 star rating with 184 reviews.
Hour Eyes is closed now. It will open at 10:00 a.m.
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