Hour Eyes

Dan D 

on BBB

2 years ago

This place and people are complete garbage. You can't get ahold of anyone on the phone and customer services lies and/or hangs up on you. It's a shame you have to leave one star. 

Lee 

on BBB

2 years ago

I went in for a routine eye exam and needed glasses for an astigmatism. This visit (approx 5 yrs ago) seemed to go well, the Dr. was fine but the support staff was absolutely atrocious. The female front desk staff had ZERO customer service skills and the most unfriendly staff Ive ever encountered especially for a medical office. The female staff are the same staff to date with some additions in support staff. I pick out my glasses (2 pair) and pay close to $1000 for them to include progressive lenses. I get a call a few week... read more

Sarah W 

on BBB

3 years ago

Ordered a pair of glasses two weeks ago, was told they would be ready by today. Called today and was told by their automated phone system that there was no record of my order. Called back and asked to speak to a person, who said he would check on order status and a few minutes later was disconnected. Called back again, got another person, got disconnected again called back one more time and was told the glasses had been scratched and it would be another week before they were ready. Given the ridiculous prices they were charg... read more

Rama S. 

on BBB

3 years ago

I am very pleased with service and the recommendations ****** and ***** gave us. After a very long time walking into store like this, I felt welcomed, and they are willing and happy to help us. Even though we had to pay extra couple hundred for our glasses because of the insurance issues, I would rather go to this place and pay extra than any other place. Oh and the doctor he was wonderful with full of sense of humor, love him. Thank you ***** & ****** for the great experience. 

Danielle L 

on BBB

3 years ago

If I could review this place with no stars I would. I am sickened by the way I was treated by this employee named ***** He is a tall and very very heavy man that works there. The first day I came in he was working with a customer and this man walked past him and **** said in this loud demanding voice," don't you hear me talking to you?" He said this to a grown man. I have to add that **** is white and saying this to another man who happens to be black was very demeaning and beyond disrespectful. A few weeks later I went in t... read more

Tanya A 

on BBB

3 years ago

By far one of the worst experiences at an eye doctor. This Optometrist is pushing Vuity eye drop prescriptions as a way to pad her appointments with unnecessary exams.. The initial exam took me almost 2 hours, with an appt. After less than a just a month she refused to refill my prescription demanding I come for dilation, which they had told me initially was unnecessary if I paid extra for an alternative exam, which I did. They also falsely stated the manufacturer said it was required, that the drops were causing glaucoma an... read more

Jessica M 

on BBB

3 years ago

Absolutely horrible place to get anything! I have a very high prescription ordered contacts and they never told me they were on back order. so now my trials are now expired and I have no contacts or back up glasses Every time I called to asked was given a run around. Until I call corporate office to then find out they was on back order then was told I would get a call back from The regional manager but that has also yet to happen and I have realized they did not charge me properly on my contacts that I was supposed to get a ... read more

Andrew P 

on BBB

3 years ago

The store at ************************************** in ************ ** are not helpful at all. They billed incorrectly and will not help us . 

Stephanie D 

on BBB

3 years ago

Oh my gosh where do I start i have gone three time to this one location and they cannot seem to get the glass prescription right never bothered to check if I could read distance with the glasses .I could not read distance and then the receptionist said I could have a health problem with my eyes im sick of there excuses they do not know there **** from there elbow my eyes are perfectly healthy she is not a dr she should have not said that