Hour Eyes

Carlton G 

on BBB

2 years ago

Lenses started to become cloudy in the periphery. Progressive over one year. ***** at office seemed disinterested and said there was nothing she could do. This was the second pair of glasses I Had purchased.. Never again!!!! 

Scott H 

on BBB

2 years ago

The doctor I scheduled my eye exam with was not there on the date that I picked two weeks earlier. They could have notified me and I would have re-scheduled for when he was back. The fill in doctor had no knowledge of the contact lenses she prescribes and set me up with contact lenses that nobody carries; not ***************** or any other online retailer. E-mailing customer service got me nothing more than a canned response and no updated prescription I can actually use. I now have to pay for another eye exam with a compete... read more

Brenda B 

on BBB

2 years ago

My experience with Visionworks, ******, ** has been terrible. Started Sept 15, 2022, I went in to order glasses and sunglasses as they accept my insurance coverage, suppose to take 7 to 10 days. After 2 weeks I called customer service to check on my order, on hold for 45 minutes, it keep telling me to check their website. After checking the website they couldnt find my order, I called customer service again, on hold for another 45 minutes, they cant find my order. Mind you I paid for 2 pairs of glasses on Sept 15, 2022. The ... read more

Josephine B 

on BBB

2 years ago

I made an appointment online for an eye exam. I received confirmation of the exam and filled in the patient forms online. I was on my way to the exam when I received a voicemail which informed me that the eye exam would be a tele exam. I am hard of hearing and tele exams just do not work for me. I explained to the receptionist that the website for online appointments is very extensive and I was surprised that it did not have an option for in person eye exams. She said "yes, they should have, shouldn't they?" I am leaving for... read more

Jill 

on BBB

2 years ago

I had an eye exam that was performed improperly and the eye glasses were entirely too strong of a prescription to use. I only need readers. I don't have a complicated vision issue. I returned the glasses and they said they issued a refund. It has been 2 months and still no refund. I have spoken with the local manager and she assured my that the 'check' will be mailed and I should receive it in 2 weeks. They claim that they also reversed the charges for the exam and so that I can go to another retailer to have my vision check... read more

Kitty M 

on BBB

2 years ago

My husband purchased 2 pair of eyeglasses about 7 months ago. Have made trips to ******* ********* location at least 7 times for adjustments. Glasses very cheaply made, poor quality lens. Wasted almost $800.00. Went to America's Best and purchased one pair. High quality product and less expensive than Visionworks. A rating of one star is too much. 

Sandra G 

on BBB

2 years ago

I brought my daughter in to get her eyeglass prescription filled, and we had a great experience at the ****************** location. They don't call you to let you know your prescription is in but it happens everywhere. I called and it was an easy automated system to check the status of your order. they did the best they can being they were short staffed. They did everything right and gave us all the information we needed unlike ******************. Prices were reasonable and she got a great pair of glasses that she loves. Lar... read more

Greg S 

on BBB

2 years ago

I had my eyes checked for new glasses at a Visionworks location after checking with them to make sure they were covered by my insurance plan. I was assured that I was good to go. The people involved in the exam, frame selection, and order placement were professional and efficient. When I paid, they pointed out that the charge reflected the discount due to my insurance coverage, so I was good to go--until I wasn't. On the day I expected to get the glasses, I instead got a notice that my coverage was denied because Visionworks... read more

Mary P 

on BBB

2 years ago

I was very disappointed in Visionworks *********. The eye doctor insisted that a glaucoma test and optic nerve pictures be performed if I wanted to receive my prescription. I had just had these tests performed by a specialist three weeks earlier. I definitely will not be back.