Hour Eyes

Cheryl J 

on BBB

a year ago

Queens **********. 4pm appointment Still sitting at 5pm. Took 2 customers that came in after me with no explanation. Prior occasion my prescription was incorrect . Never going to this location again. Never. Doctors are inexperienced 

Tawni W 

on BBB

a year ago

Visionworks at ************ in Colo is not worth going to at all. My bifocals had the line in the middle of my lens. The manager ******************* was flat, burnt out and told me her tech is only human. Downplayed the mistake. She told me that corporate doesnt want their information given out and I cant talk to her supervisor. ***** gave me the ***** number and it doesnt allow for any supervisor info or ability to report. She processed my refund and said my payment portion would take up to 30 days without explaining my ins... read more

Tony C 

on BBB

2 years ago

I have tried several eye glass places. Americas best. Optical outlets. All garbage. Finally said let me give the big boys a try. Exam which was not five in 10 minutes but about 45 minutes. Examined each eye seperate. Big props for that. Got glasses 10 days later. ******* clear. I can see the difference when I read or drive. Very professional as well. My new go to place each year. Even though they are expensive. Worth the price imo. 

Joy S. 

on BBB

2 years ago

I called to schedule an eye exam since I am deaf. The manager (Krista) refused to provide a sign language interpreter. According to American Disability Act, the provider must provide an interpreter for equal accessibility. I will never go back to Visionworks again as you all can see how poor their services are per their reviews and not provide equality. 

Caridad C 

on BBB

2 years ago

Horrific Services. They still haven't reimbursed me & the *************** has me waiting because one refused to assist me claiming she was going home, but never left. She jumped to help others & filing away glasses. Will never returned. Even a consumer noted her head when the visionworks employee refused to help me. My credit refund was promised & nothing. Stay away from this lousy place. 

Wendy M 

on BBB

2 years ago

We were treated extremely poorly. Waited over 70 minutes to see a virtual doctor and then remained there over 2 hours both for the first appt and contact recheck follow up. We witnessed an employee named Yara roll her eyes behind customers backs, mouth inappropriate words about customers and she told us to go somewhere else for an appointment next time. There were elderly people trying on glasses that never got spoken to. They are overbooked. There were over 14 people waiting for appts. Someone was 10 minutes late and got se... read more

Carrie W 

on BBB

2 years ago

May be violent privacy laws. Ask patients person medical history in front of other patients and customers. Also one rep ***** get off her **** to talk to people she just scooted her chair the person she needed to talk. Once I was done the same rep was on her personal ph flipping glasses with some pliers. I have contacted vision and advise them of this how ever when I went back nothing changed. This matter needs to be taken seriously. 

Denise L S 

on BBB

2 years ago

Lousy customer service to get a resolution to serious problems with getting correct lens and refunds.************, **, ****************************** Store personnel not helpful and rude. 

Beth H 

on BBB

2 years ago

***** at visionworks at ******************* was very friendly and helpful. When I picked up my glasses. I could not have asked her and nicer lady.