Hour Eyes

Mary O 

on BBB

2 years ago

Can't get through on phone, can't find out order. Been 3 weeks. Worst customer service ever 

Arturo D 

on BBB

2 years ago

I lost one lens from my reading glasses that I purchased from Vision Works a year ago. Right away they told me I had to replace both lenses because the lab wouldn't do just one lens. They searched my prescription, which is very insignificant as I usually read without glasses, and told me it was going to be very expensive. After almost ************************************************************** again that replacing the lens was going to be very expensive. I realized they just wanted to sell me a new pair of glasses. I left... read more

Nitza R 

on BBB

2 years ago

For the last 3 years I have been going to South Florida Vision. This year, due to their lack of professionalism, I decided not to go there anymore So, I went to Vision Works and the difference was huge. They were very professional and took care of my needs immediately and I had my exam and eyeglasses in about 1 week. No hassle, no mistakes, no long waits. 

Roben R 

on BBB

2 years ago

Money down the drain. They couldnt adjust them after several attempts. I immediately found a crack. Had to buy instant insurance for repairs!! And they still dont fit well with no input from them to rectify the situation. I went for just frames today, with coupon. Girl says its impossible to put same lenses into new frames! Thats incorrect. Ive had it done at the former eye clinic!!! 

Loneva W 

on BBB

2 years ago

This Company is the BEST Ive had and Ive been wearing Glasses 60 Years? The manager ***** was Superb as were her others Workers! Will continue to use VisionWorks FOREVER! The Prices were UnReal! Thanks for good Service! 

Renu L 

on BBB

2 years ago

Worst service I am a foreigner comes to use the service. I pay for glasses good products. When I found that the product had a problem, needed help, but the staff spoke to me like annoying her . like I'm stupid, Claiming that the staff has 16 years of experience, even I did not ask about work experience, I just want to fix the problem with the product, I received the product for only 2 days. I feel almost cried In the end, I would like to cancel all the items and want a full refund. I bought the glasses at lenscrafters.com ev... read more

Chris B 

on BBB

2 years ago

Misquoted eligibility date for new frame even after double checking. Went in after date to be told it was even further out. Asked if I could pick frames and call back with payment on eligible date. They said they would call and if they didn't reach me call again. First call happened but I wasn't available. There was no second call which wouldn't have mattered if I could get a hold of somebody at the store when I called multiple times and got diverted to automated customer service that claimed the tried to contact Lancaster (... read more

Mark A 

on BBB

2 years ago

I am reporting on what I call a bad experience. To begin, I had an eye prescription for safety glasses which are a requirement for my job. I selected frames which I like and included my prescription which is for progressive lenses. When the glasses were ready, I tried them on and noticed that they seemed blurry to look out of. There were 2 women employees at the time. I mentioned my concern to one of the women and she explained that because they are progressive lenses, there will be a sense of being blurry on the sides. I ha... read more

Ermin R 

on BBB

2 years ago

Vision Works offers terrible service. I ordered my glasses over a month ago. Was told by the lady who placed the order that they would be ready in a week. Was told by another person it would take two weeks. It has been over a month and according to their answering service my glasses are still not ready. The payment for my glasses has been deducted from my credit card about a month now but my glasses are still not ready.To make matters worse Im unable to reach a live person on the phone. I would NOT recommend Vision Works to ... read more