Hour Eyes

Darnel W 

on BBB

2 years ago

They seriously overcharge supposedly you get the first pair with insurance and buy the second pair 50% off but you can only get their basic glasses with insurance and they double the price of the nice frames so the discount just lowers the price to its original amount. I should have did more research 

Idalma C 

on BBB

2 years ago

My name is ***********************************. I have a reference number 1884362.Last December 2022 I visited Visionworks at ************************************************************ Store # *** to order both , my progressive glasses and Sun glasses. I also paid for my prescription. On January around the 25th I picked up my progressive glasses ( sun glasses wasnt ready yet) and wore them for around 4 days. I could not seen well; everything looks blurred for me. I went back to the store and asked for them to fix it. I lef... read more

Diana L 

on BBB

2 years ago

Do NOT go to Vision works. They totally screwed up my prescription and didnt want to fix it. As soon as I picked up my glasses and put them on I knew they were wrong and associate argued with me. 

John K 

on BBB

2 years ago

GO SOMEPLACE ELSE!!!Went in for a 50% off sale.After picking frames for a regular glasses and a sunglass frame, both progressive lenses.The technician said the cost was $859....ok then 50% off...right?Nope...$859 was 50% off.!!! $1,718!!TOTAL rip off company....especially for seniors.Shop around....SHAME on Visionworks! 

Erin K 

on BBB

2 years ago

I would leave 0 stars, if I had the option. This place is TERRIBLE. Seriously... AVOID. All I wanted to do, was order contact lenses. The employee, *******, was the worst person EVER to deal with. She was rude and ****** off sounding, demanded my credit card info, without any explanation of what I was being charged. Then I was abruptly put on hold for about 20 minutes... At this point I was a bit worried. I ended up calling them back. She refused to give me an order #, a confirmation #, a tracking #. I had paid over $200 for... read more

WILLIAM H 

on BBB

2 years ago

Ordered my glasses and said they would be ready in 2 weeks, getting toward the end of 4th week after several excuses and calling several days in a row the last week they said they were in AND then she lied and said they left a message that they were in 3 days earlier, that's funny lady I check my messages several times during the day, lies, we'll went and picked em up and they weren't even the frames I picked out, even a different color and shape, I had to have glasses so I went ahead and took em but told VISION WORKS will n... read more

Sura A 

on BBB

2 years ago

I wont give one star to this store because I have never had such problems with anyone and terrible, awful service I had with Visionworks at the Garden City location. On February 17th 2023, I was waiting for an 1 hours to be accepted and they told glasses ll be ready in two weeks. After 10 days (on February 27th 2023) I called them to know my order status. In 10 days they didnt do anything plus they didnt know where ****** put them. I went to the store after 10 days ( on February 27th 2023) again to check whats going on with ... read more

Kelly G 

on BBB

2 years ago

I went here to get my eye exam and was told by the doctor that the contact brand I have worn for many years wernt going to be continued much longer so it was pointless to write a prescription for them and had to try another brand which before leaving I expressed several times that they were not comfortable he gave me some eye drops and said to try them for a few days and if were still uncomfortable to call and he would order some other trials. I took them out and called them a day later letting them know and was told he woul... read more

Karin N 

on BBB

2 years ago

********* *********************************** has Very poor customer service They never call back No one answer the phone. Customer end up hanging the phone Very Rude and blunt staff members Staff is not appropriately dressed body parts showing off hair is not clean No-one wearing appropriate dress to look professional. No option on -line for contact train appointment My child need contact training schedule, took early dismissal we were told she does not need to accompany the parent .Upon appointment, they cannot do training... read more