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Comprehensive Eye Exams From Licensed Doctors of Optometry, Best Value and Selection, Best Value and Frame Selection, We'll Not Be Beat On Contact Lens Prices, We Welcome Most Insurance Plans, No Appointment Necessary
271 Kentlands Blvd, Gaithersburg, MD, 20878, United States
Get directionsWeekday | Schedule | Status |
---|---|---|
Mon | 10:00 a.m. to 8:00 p.m. | |
Tue | 10:00 a.m. to 8:00 p.m. | |
Wed | 10:00 a.m. to 8:00 p.m. | |
Thu | 10:00 a.m. to 8:00 p.m. | |
Fri | 10:00 a.m. to 8:00 p.m. | |
Sat | 9:00 a.m. to 5:00 p.m. | |
Sun | 12:00 p.m. to 5:00 p.m. |
The company has terrible customer customer. I ordered my glasses June ******* and canceled my order August 29, 2022. Had to call my credit card company to put a little fire under them to get my money back.
I went to Visionworks on ********** in ***********, ** this was my first time ever getting glasses. I called to see if they were in and they were no one ever called to let me know. When I went to pick up my glasses the employee ****** clean the lens and handed me my glasses and walk away to assist another customer. I got up and the floor looked like it was moving I was afraid to walk. I told the same employee that the floor looked like it was moving and she asked me was this the first time I ever work Bifocal lens and I told... read more
6 weeks of back forth visits to end up with glasses that I cannot properly see out of. I gave up and returned the glasses ********************************* of a refund, and it would be with 30 days. I still have not received the funds and I have been told it will Be another 30 days Very Dissatisfied. I would prefer glasses that worked. I had such a good experience 3 years ago.
Ordered glasses. Store ordered them. 2 weeks later I Had to call them to find out they didn't have that particular frame anymore only to discover they had ordered the wrong color. Wait. Another 2 weeks later, wrong lenses. Lied to at store saying they were the correct lenses. Got them checked somewhere else, they weren't correct. Called customer service. Got a regional Manager involved. Nice young lady calls from a city with the same name city but **** miles way... a week later another regional manager gets involved. "Going ... read more
Don't waste your time here. Phones are useless AI, no real people can be bothered to pick up and they close the store without any notice for "training" without even so much as a sign on the door. How ridiculous! I won't ever be returning to this place for any business of mine.
Scheduled for family, back to back appointments on a Saturday. Get reminder text all week and Saturday morning. 1 hour before appointment husband got a call that said that they dont have a doctor today. I try to call about my appt and cannot get a human to verify if i still have an appt. Automated system ties up 25 minutes and while Im on hold, human calls to cancel. Try to reschedule and they want to do telehealth appointment for all of us. Tell them we prefer in-person. Nothing available for weeks. Schedule another back to... read more
They are horrible. I tried to get their insurance hold releases when I cancelled my appointment and when I called kept getting transferred to their "after hours" call center (during active hours) and they hung up on me...three times...and online chat was useless...and no way to email.
This outlet is terrible at customer service. I had an appointment for exam and contact prescription. They gave me a pair to try before ordering, the power and add were way off. I returned the trial and explained what was wrong. The person I spoke to said they would give the info to the Doctor. It has been over a week. Calling the location today and have been on hold for nearly half an hour.
I had a routine eye exam recently. The Doctor said that one eye had gotten weaker, so the prescription for that eye would have to be strengthened. Visionworks ordered my new contacts, but when I received them - the prescription was weaker. I could not use these contacts. When I called Visionworks, they told me the prescription was correct. I asked them to check with the doctor, but they told me they couldn't do that. They told me to schedule another appointment. I scheduled another appointment, with a different company, and ... read more
Hour Eyes has a 1.3 star rating with 184 reviews.
Hour Eyes is closed now. It will open at 10:00 a.m.
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