Hour Eyes

Shaindel G. 

on BBB

2 years ago

Me and my family have been going to this eye clinic for glasses and contacts for years. There was a lady by the name of **** that worked there that we always tried to get because she was amazing friendly and knew what she was doing. She has since retired or left to another store no longer works there and we have had nothing all of us all family members horrible service. We feel like none of the techs or people working there know what theyre doing. It takes them hours to look up insurance get your appointment get your glasses... read more

Agnes C 

on BBB

2 years ago

I bought prescription sunglasses using my Guardian Davis Vision insurance. I returned my prescription sunglasses after a few days because the brown tint was making me dizzy. Because I returned them, my insurance coverage benefits will be suspended for 60-90 days, even though I'm still paying for my monthly vision insurance premium. Is this even legal to take hostage a vision premium because of a return, that is well within the 100 day return policy? 

Ashley B 

on BBB

2 years ago

I called to get the price of an eye exam without insurance and was told it was $89. I booked an appointment and was later informed the price was actually $125 even though their automated system is still saying 89. Extremely deceptive. Glad I found out before actually going to the appointment 

Corey B 

on BBB

2 years ago

I bought a pair of Prescribed safety glasses on 12/29/22 from store # *** in *****, **. The store associate told me that hey would arrive on 1/19/23 and that I would receive a call or text when they were delivered to the store. That never happened, so on 1/23/23 I went into the store to check the status and was told that the glasses were never made due to the fact the frames were not available. I was really upset because no one called me to let me know this. The associate never apologized, only said " you can just order anot... read more

Amy N 

on BBB

2 years ago

They tried to change my contacts from weekly to daily to get more money. I wasn't able to order the contacts I have been wearing for years and years. 

Sean G 

on BBB

2 years ago

Over two years ago, the office provided an in-person American Sign Language (ASL) interpreter as an accommodation that went seamlessly for everyone involved.A few weeks ago, I made another request for my annual appointment; the office indicated that they would provide Video Remote Interpreting (VRI) instead of an in-person ASL interpreter. I explained that this particular accommodation wouldn't work for me for several reasons. The office manager apologized and cited it is a company-wide policy to use VRI instead of retaining... read more

Angela R 

on BBB

2 years ago

I scheduled an appointment on line went to the store in **** at the Delco Plaza location and I wasnt in the book. There was no apology just told I would have to reschedule. Another appointment was made for me. I went in for it and was told again;there was no appointment for me (im so angry) I schedule for the third time and contact customer service to get corporate involved. The third appointment was the following Wednesday. I go in for the appointment and ** told its going to be an appointment done by a technician and then ... read more

Reina M. 

on BBB

2 years ago

Worst place ever I lost most of my vision because they gave me cheap contacts after I told them I want the same brand Ive been using for 15 yrs. You cant never get an email or a hold of a higher manager. According to them they have a manager name ******************* who is no where to be found. After calling cooperate so many times he gave his personal number to text him. Took him 2.5 months to get me my real contacts. Ignored all my messages. I was screaming at people that shouldnt be screamed at because of the unprofession... read more

Lisa P 

on BBB

2 years ago

Doctor ordered incorrect prescription multiple times. New lenses were attempted to be corrected 5 times and I was still unable to see our of the new glasses. Requested a refund which was processed but I have not received the refund even though it's been more than 30 days.