This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
Home Encounter
- Property Management
- Tampa, FL
About this business
Specialties Home Encounter is the largest scattered-site single family property management firm in the Eastern United States. Co-founded by Peter Murphy and Chase Clark, the company was built from its roots in Tampa, FL as a mom-and-pop property management firm, managing primarily low-income single-family and small multi-family properties. Since its conception, Home Encounter has developed into a regional management powerhouse, managing more than 4,000 units at its peak for clients such as Colony American Homes, Progress Res... read more
Location details
12906 Tampa Oaks Blvd #100, Ste. 100, Tampa, FL, 33637, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I never seen it coming, all the different fees associated with a lease. Eviction reimbursement fee , because I paid rent on the 4th , not to mention a late fee on top of the eviction reimbursement fee. Just ridiculous on how company's can just rob people. Air vents that low towards the windows. Move in 2/16/2024 stove light stayed on until 3 months later. Heater and AC had problems at move in date, leakage in garage on top of cars. I would never recommend this company to anyone. One of the many repairs , the gentleman stated... read more
HRG failed to complete a pre-move in inspection prior to me signing my lease. Per the terms the inspection is to be complete within 2 days of the lease being signed. I did not have full access to the home (because I was locked out of the garage) for well over 2 weeks which is a breach of contract. HRG lapsed my Rhino surety and is demanding $2900 deposit fee for a home that has over 30 maintenance requests and no documented inspection. Ive read several reviews of HRG keeping deposits for homes left in pristine conditions. I ... read more
ZERO stars for sure! I recently signed my lease to begin 06/08 and was given 1 key to the front door through a lock box that was on the door. I have not met up with anybody from this company not even when I went to tour the house. Communication has only been through emails. There were several problems with the house when I moved in and I did follow the rules of sending in a maintenance request for all of those things on 06/13 and they still have not been taken care of. The yard was not being maintained at all! There was a st... read more
STAY AWAY! This is a ruthless, heartless, deceitful company. I never once spoke to a real person, they ignored requests I made for repairs, ignored my requests to drop the pet fee AFTER MY DOG DIED, they took $400 out of my security deposit for cleaning after I hired a cleaning company to do it myself, and they illegally pulled an entire month rent from my bank account AFTER I TERMINATED MY LEASE AND MOVED OUT! Im STILL trying to get that fully refunded. I needed that money immediately for bills for CANCER TREATMENT but they... read more
Business response:
We are sorry any inconveniences that have occurred. The tenant was refunded for their overpayment on 6/12.
Good morning ! First time renting from this company. I have lived in this property for some time, do I miss the original OWNER! Trying to make a purchase of my first time ownership of a home, but unfortunately, my finances are not permitted to me at this time. But getting back to this company. May 16, 2024 storm came through tore down the fence. AC was broken and keep in mind you it’s about 97 to 100° temperature after the storm the AC broke and all I could do was call to Home River management company in my calls just kept g... read more
Complete SCAM! They stole my security deposit after telling me I had to move out due to the homeowner having to move back into the house! They sent me the home river group official security check back and then bounced It! They had the check bounce! When meanwhile, they sent the paperwork to show in detail with the check that I am entitled to everything and there were NO deductions that were taken out of the check. 2 weeks later when I deposited the check into my bank account after getting It by mail, It got flagged for insuf... read more
Business response:
We sincerely apologize for the inconvenience and distress this situation has caused you. We understand the importance of timely and clear communication, especially in matters involving your home and finances.To clarify the situation, the homeowner initially notified both us and you on May 17th of their intention to move back into the property at the end of your lease term on July 31st. The homeowner also offered additional time to stay if needed. However, on May 20th, the homeowner changed their mind and decided not to reloc... read more
We rented from Blue Mountain property Man in Jan,2017 never missed apayment always had issues with repair home owner passed away so home was in probate then Home River Group took over ownership from Blue Mountain an things got even worse still never missed or was late paying rent always on time took good care of property always. It was when my spouse found black mold it took for ever for them to do anything also never had us put up just let us stay in home while repairs took 9 months to do as we didn't have a front room whil... read more
If I could give zero stars I would. HomeRiver in Dallas is awful. I had 4-5 property managers in the year and 10 months that we lived in the home. Communication was awful. We were lied to when he looked at the home prior to moving in. We were told that all the issues in the home and pool would be fixed. False, nothing was fixed other than some trim work and shutter work. The pool had broken and busted tiles, the deck was all dry rot, cat piss in the master closet. The hallway light and back door light didn’t work. A year int... read more
Business response:
Thank you for reaching out and I'm sorry to hear about the repair issues you experienced as well as the issues you had with the homeowner. To confirm HomeRiver Group is not a party to the lease agreement, and all repair requests, as well as the security deposit accounting refund must be reviewed and approved by the homeowner prior to vendors being dispatched and the security deposit accounting refund being processed. In the case of the property you leased the homeowner is heavilyinvolved in all aspects ofthe property, repair... read more
I have initiated communication on numerous occasions regarding unresolved issues with open tickets. Specifically, upon attempting to make my initial rent payment, I encountered persistent errors on their website. Documentation in the form of screenshots and chat transcripts attests to my consistent efforts to address this matter. Despite providing detailed evidence of the encountered errors, including images of error messages, there was no acknowledgment or resolution from their end. Notably, the system often displayed a bal... read more
Business response:
Hello,Your ledger now accurately reflects your payment history, and there is no balance owed at this time. We apologize for any inconvenience this may have caused and appreciate your understanding and patience as we resolved this matter.
Frequently asked questions about Home Encounter
How is Home Encounter rated?
Home Encounter has a 2.2 star rating with 519 reviews.
When is Home Encounter open?
Home Encounter is open now. It will close at 5:00 p.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com