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Home Encounter
- Property Management
- Tampa, FL
About this business
Specialties Home Encounter is the largest scattered-site single family property management firm in the Eastern United States. Co-founded by Peter Murphy and Chase Clark, the company was built from its roots in Tampa, FL as a mom-and-pop property management firm, managing primarily low-income single-family and small multi-family properties. Since its conception, Home Encounter has developed into a regional management powerhouse, managing more than 4,000 units at its peak for clients such as Colony American Homes, Progress Res... read more
Location details
12906 Tampa Oaks Blvd #100, Ste. 100, Tampa, FL, 33637, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I was an owner of a property managed by HomeRiver Group. It was my first rental property, so it was a learning experience for me. I believe they took advantage of my inexperience to get as much money as they could out of me. Here is what I experienced: - They charged $125/month for every month the managed my home while it was vacant. That should not be allowed. The PM should eat the expenses of an empty unit, otherwise why are they motivated to rent the unit? It took them 7 months to get a near-turnkey property rented. I exp... read more
Company is entirely unreachable despite being the alleged "Property Manager" for my tenancy. They are also charging me for services not delivered.
We were tenants for 2 years with Homeriver, in 2 different houses and they were great. Fixed the problems that arose and were friendly and helpful throughout. That being said, we just got the move out calculations and was charged a $360 cleaning fee for what our property manager said “hard surface floors, sweeping the garage, hard water stains in the bathroom, and wiping down cabinets.” I do not agree that any cleaning was required, but even so, ALL of those items listed are categorized under idaho law of normals wear and te... read more
I am so surprised with all these reviews, I am glad I searched up the company. I will definitely not rent from them. I had found a home, that sounded too good to be true. And now I know for sure, it must not be worth renting if there are so many negative experience reviews. It's unbelievable how these companies are allowed to continue to rob from so many tenants.
This company is sending out violation letters to residents in the Belmont 2 community for white rocks being placed in much beds. White rocks were voted in by the HOAback in March in 2024. However, HomeRiver still sends out out letters to home owners threatening fines and legal actions if the rocks are not removed. I have an email chain with them stating they are aware the rocks are allowed, yet they are still sending out violation letters. They are completely unethical and unprofessional. Sending out false violation letters ... read more
This is the worst management group I have ever dealt with. I have made many requests and filed melds(repairs) and they ignored and did not fix on a timely manner. I had to open the pool on the property as they could not find anyone to do it. I have spent my own money on chemicals and tools because no one is around to communicate with. I try to call the property manager and the district manger and no answer. The only form of communication is email. I cleaned the property beyond acceptable and still got nailed for a BS cleanin... read more
If I could give a zero no stars I would this company needs to be investigated and reported for a class action lawsuit because they our horrible you cant talk to anyone and they give emails and numbers for nobody to return people changing everyday I have a long list of zeros for this company but the one that puts the icing on the cake is the little despot they returned when I went to deposit the check it states that the check couldnt be cashed and to contact the maker when reaching out to the company I got the run around and ... read more
This is a horrible property management company. They have horrible customer service. They have so many departments and they dont communicate in any way. They have no rush to get your maintenance issues fixed within any sort of time frame but yet they will hound you with emails if you are even one day late on rent. I will never use them again and if I could get out of my contract now without owing them more money or anything I would but unfortunately there isnt a way. We wont be renewing our rental agreement and will make sur... read more
I'd give this organization a zero if i could. My 70+ parents are renting a home from this "organization" and have enter multiple tickets for help for their AC unit being out for two weeks in July in San Antonio Texas. A lot of excuses and appointments scheduled and still nothing is resolved. Instead of any sort of fiscal compensation for my folks having to rent a hotel they've gotten, oh we're sorry we'll get someone out there right away for the last two weeks. Pathetic is the nicest word I can say for this organization. The... read more
Frequently asked questions about Home Encounter
How is Home Encounter rated?
Home Encounter has a 2.2 star rating with 519 reviews.
When is Home Encounter open?
Home Encounter is open now. It will close at 5:00 p.m.
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