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Home Encounter
- Property Management
- Tampa, FL
About this business
Location details
12906 Tampa Oaks Blvd #100, Ste. 100, Tampa, FL, 33637, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I would give it zero stars if possible. They are the worst company to rent from. They have mandatory hidden fees, the "New" houses are garbage and they don't fix anything. I just got a HOA fee added to my rent but we don't live in a HOA community. Good luck getting someone you understand on the phone after you rent.
They harass you with emails and text messages. They constantly change your ledger. They place fraudulent charges on your account. They asked for maintenance fees, but dont do any maintenance. They say their units are central air when they are not. allow me to move into a Unit without a working furnace
Business response:
Dear ******************,Thank you for reaching out. We sincerely apologize for your negative experience. We take all feedback seriously and aim to address your concerns promptly. We regret if our communication has felt overwhelming and we assure you there are no fraudulent charges or maintenance fees on your account.We are committed to providing a well-maintained living environment and apologize for any inaccuracies regarding your units amenities. As discussed in your work orders, we will reimburse up to $150 for 2 window un... read more
Please do not use this company. Every comment and review is true. I lost hope on getting any of my deposit money back. I dont have time or emotional energy to spend on them. GOD DONT LIKE UGLY AND I HOPE THIS COMPANY GETS EVERYTHING COMING TO THEM
I was an owner of a property managed by HomeRiver Group. It was my first rental property, so it was a learning experience for me. I believe they took advantage of my inexperience to get as much money as they could out of me. Here is what I experienced: - They charged $125/month for every month the managed my home while it was vacant. That should not be allowed. The PM should eat the expenses of an empty unit, otherwise why are they motivated to rent the unit? It took them 7 months to get a near-turnkey property rented. I exp... read more
Company is entirely unreachable despite being the alleged "Property Manager" for my tenancy. They are also charging me for services not delivered.
We were tenants for 2 years with Homeriver, in 2 different houses and they were great. Fixed the problems that arose and were friendly and helpful throughout. That being said, we just got the move out calculations and was charged a $360 cleaning fee for what our property manager said “hard surface floors, sweeping the garage, hard water stains in the bathroom, and wiping down cabinets.” I do not agree that any cleaning was required, but even so, ALL of those items listed are categorized under idaho law of normals wear and te... read more
I am so surprised with all these reviews, I am glad I searched up the company. I will definitely not rent from them. I had found a home, that sounded too good to be true. And now I know for sure, it must not be worth renting if there are so many negative experience reviews. It's unbelievable how these companies are allowed to continue to rob from so many tenants.
This company is sending out violation letters to residents in the Belmont 2 community for white rocks being placed in much beds. White rocks were voted in by the HOAback in March in 2024. However, HomeRiver still sends out out letters to home owners threatening fines and legal actions if the rocks are not removed. I have an email chain with them stating they are aware the rocks are allowed, yet they are still sending out violation letters. They are completely unethical and unprofessional. Sending out false violation letters ... read more
This is the worst management group I have ever dealt with. I have made many requests and filed melds(repairs) and they ignored and did not fix on a timely manner. I had to open the pool on the property as they could not find anyone to do it. I have spent my own money on chemicals and tools because no one is around to communicate with. I try to call the property manager and the district manger and no answer. The only form of communication is email. I cleaned the property beyond acceptable and still got nailed for a BS cleanin... read more
Frequently asked questions about Home Encounter
How is Home Encounter rated?
Home Encounter has a 2.2 star rating with 522 reviews.
When is Home Encounter open?
Home Encounter is closed now. It will open on Monday at 8:00 a.m.
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