Home Encounter

Jan 

on BBB

a year ago

*** is the worst company to rent from. The day I was moving to the home, I opened the house and the whole house was filled with bugs. I called and reported numerous times that I need a Pest Control here they said it's not an emergency. A few days later they canceled the request. I asked to speak to a supervisor on numerous occasions still nobody contacted me and I don't have any contact information to contact. Very unprofessional and rude company to work with. Lazy to do their job. Do not rent from from this company as they ... read more

Emily M 

on BBB

a year ago

Just moved into my home that was move in ready but is dirty and never cleaned. It smells like urine. I was harassed by the property manager to pay 5 days early at 9pm at night. but once we tried to call for them to clean the home they wont answer. :( we just wanted to have a clean home especially for 3200 a month.. 

Jamie S 

on BBB

a year ago

This rental company is an absolute joke. In January we noticed some flooding in our back room, we called and they sent our a water extraction company and a construction company who looked at the outside of the property but never went inside to see any damage. We never heard from Karla, our property manager, or anyone for that matter until our AC went out in June. By this point they had not addressed the flooding after multiple attempts, so when the MOLD started to grow we moved some of our bigger items out of the room. The A... read more

Scott S 

on BBB

a year ago

I would give it zero stars if possible. They are the worst company to rent from. They have mandatory hidden fees, the "New" houses are garbage and they don't fix anything. I just got a HOA fee added to my rent but we don't live in a HOA community. Good luck getting someone you understand on the phone after you rent. 

Quron J 

on BBB

a year ago

They harass you with emails and text messages. They constantly change your ledger. They place fraudulent charges on your account. They asked for maintenance fees, but dont do any maintenance. They say their units are central air when they are not. allow me to move into a Unit without a working furnace 

Bre’Anna D 

on BBB

a year ago

Please do not use this company. Every comment and review is true. I lost hope on getting any of my deposit money back. I dont have time or emotional energy to spend on them. GOD DONT LIKE UGLY AND I HOPE THIS COMPANY GETS EVERYTHING COMING TO THEM 

Brian B 

on BBB

a year ago

I was an owner of a property managed by HomeRiver Group. It was my first rental property, so it was a learning experience for me. I believe they took advantage of my inexperience to get as much money as they could out of me. Here is what I experienced: - They charged $125/month for every month the managed my home while it was vacant. That should not be allowed. The PM should eat the expenses of an empty unit, otherwise why are they motivated to rent the unit? It took them 7 months to get a near-turnkey property rented. I exp... read more

Edgar L 

on BBB

a year ago

Company is entirely unreachable despite being the alleged "Property Manager" for my tenancy. They are also charging me for services not delivered. 

Kimberly R 

on BBB

a year ago

We were tenants for 2 years with Homeriver, in 2 different houses and they were great. Fixed the problems that arose and were friendly and helpful throughout. That being said, we just got the move out calculations and was charged a $360 cleaning fee for what our property manager said “hard surface floors, sweeping the garage, hard water stains in the bathroom, and wiping down cabinets.” I do not agree that any cleaning was required, but even so, ALL of those items listed are categorized under idaho law of normals wear and te... read more