Home Encounter

Layla C 

on BBB

10 months ago

TERRIBLE and UNEATHICAL. We rented a home and moved in 11/1/2024. From the pictures the home looked nice once we actually viewed it of course after we already signed a lease,the home was filthy and in disrepair. Food and grime on walls holes in doors and walls side gate broken.This home had NEVER been cleaned. I mention this and it was "cleaned prior to move in" if that's what you want to call it. We had to sign 2 different leases. The accounting **** is brainless and will toss charges on your account multiple times with dup... read more

Yulia M 

on BBB

10 months ago

Ive been with Home River Group for 3 years, and my experience has been frustrating. Tenants often paid late, and the company refused responsibility for unpaid rent. This went on for a year until tenants stopped paying entirely. Its now been 4 months since they stopped, and a month since eviction, yet progress remains slow.Whenever I try to address issues, the staff treats me like a nuisance. The team is disorganized, with conflicting information about timelines for listings, photos, and releasing funds. Promises are repeated... read more

Christina G 

on BBB

11 months ago

I rented from this company for 1 year & paid rent on time every month. At move in I notated what appeared to a water leak behind a toilet. The baseboard was black, rotted, and had stuff coming from the bottom. I put in a work order and he confirmed there was a leak and it was going to be a big job. It was never fixed and had mushrooms growing from the baseboards by the end of my lease.MOVE OUT CHARGES ARE UNREASONABLE AND EXCESSIVE At move out I cleaned the home and left 4-5 bags/items together in the garage to throw away as... read more

Kh N 

on BBB

11 months ago

Company is very predatory with gaining tenants. They do not mention on any online site about the extra fees they charge before you get the lease. You can't talk to anyone who knows anything and they cancel work orders out of the blue and tell you nothing. You meet no one to view the house and have to pay to even get into to view to which will either have running water and electricity or doesn't. Mine didn't when I viewed the place and I only rented because I'm on housing and it was the only place that was available to me. 

Teresa C 

on BBB

11 months ago

First, I am so glad I'm not the only one who realizes how predatory and unprofessional, Homeriver group is. It's really sad for these owners who pay them to manage their property, be aware the make more money off you if your property is vacant and they will do everything possible to destroy your tenants trust, and basically force them to look elsewhere. I've been in my apartment for seven years . I just told the owner, I'm not renewing my lease with him unless he drops this company. 

Andy M 

on BBB

11 months ago

They add fees and unexplained fees to the rent, and then never answer their phone, texts, or emails. Calls to corporate go to a call center. The first property manager quit and the second property manager didn't know we existed until 3 months after the lease ended, and only because I reached out about a lease renewal. We never received the furnace filters from the expensive benefits package that no one will cancel for us because we have no use for any of it, and they will not respond to any inquiries about that. 

Helen D 

on BBB

11 months ago

THIS IS THE WORST PROPERTY MANAGEMENT COMPANY IN CLEVELAND. I've been with a few that sucked, but this one blows them out of the water. I am the owner of a couple of properties and I feel like giving the tenants my number to contact me if there are any issues. I am totally the tenants' advocate when the PM suck on every level. First off the communication is awful, almost nonexistent unless I text them, call them, email them. They go on vacation and forget about you and that your vacant unit needs to be rented. There is Lorri... read more

Mary W 

on BBB

11 months ago

They are con-artists. They wont do repairs unless its to protect their property value. They dont care if they refuse repairs that make it hard to live in the home. If you ask for a repair and they get annoyed, they give flippant answers and blow you off. If you leave a negative view, they will retaliate. They blatantly violate state laws but think they are big enough to get away with it. You can pay every month on time, but if they think they can get more money, they will become hostile and antagonistic. Property managers ne... read more

Concerned T 

on BBB

11 months ago

I am writing to share some concerns regarding the behavior and property conditions associated with a tenant across the street from my residence. While I am not a tenant of your property, I live nearby and have noticed ongoing issues that may impact the surrounding area. One of the tenants at **** ****** **** ********* * seems to allow her children, who appear to be around 7 and 10 years old, to roam unsupervised, sometimes engaging in activities that affect nearby properties, such as throwing rocks and playing on parked cars... read more