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Home Encounter
- Property Management
- Tampa, FL
About this business
Location details
12906 Tampa Oaks Blvd #100, Ste. 100, Tampa, FL, 33637, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
We rented from Blue Mountain property Man in Jan,2017 never missed apayment always had issues with repair home owner passed away so home was in probate then Home River Group took over ownership from Blue Mountain an things got even worse still never missed or was late paying rent always on time took good care of property always. It was when my spouse found black mold it took for ever for them to do anything also never had us put up just let us stay in home while repairs took 9 months to do as we didn't have a front room whil... read more
If I could give zero stars I would. HomeRiver in Dallas is awful. I had 4-5 property managers in the year and 10 months that we lived in the home. Communication was awful. We were lied to when he looked at the home prior to moving in. We were told that all the issues in the home and pool would be fixed. False, nothing was fixed other than some trim work and shutter work. The pool had broken and busted tiles, the deck was all dry rot, cat piss in the master closet. The hallway light and back door light didn’t work. A year int... read more
Business response:
Thank you for reaching out and I'm sorry to hear about the repair issues you experienced as well as the issues you had with the homeowner. To confirm HomeRiver Group is not a party to the lease agreement, and all repair requests, as well as the security deposit accounting refund must be reviewed and approved by the homeowner prior to vendors being dispatched and the security deposit accounting refund being processed. In the case of the property you leased the homeowner is heavilyinvolved in all aspects ofthe property, repair... read more
I have initiated communication on numerous occasions regarding unresolved issues with open tickets. Specifically, upon attempting to make my initial rent payment, I encountered persistent errors on their website. Documentation in the form of screenshots and chat transcripts attests to my consistent efforts to address this matter. Despite providing detailed evidence of the encountered errors, including images of error messages, there was no acknowledgment or resolution from their end. Notably, the system often displayed a bal... read more
Business response:
Hello,Your ledger now accurately reflects your payment history, and there is no balance owed at this time. We apologize for any inconvenience this may have caused and appreciate your understanding and patience as we resolved this matter.
Beyond poor customer service. They are not contacting my tenants to answer any questions or concerns so the tenants have been calling me! I hired you all to provide a service but I'm doing everything myself. I even found the tenant. I'm doing your job! They don't answer or return calls from me (the property owner). They switched our property manager without contacting us regarding the change. The new property manager is terrible at communication. He doesn't return calls or follow up on simple things even after multiple voice... read more
Business response:
We apologize for the negative experience you have had.We have had several staff changes over the last few months and this has caused some delays in communication.I did speak with your property manager and he explainedthat you are close to the tenants and they seem to prefer to reach out to you directly rather than speak with him.He will reach out to each of you to see what issues are still open so he is able to help.Thank you for your patience and understanding.
Home River Group in NC took over in November 2023. We have had many of the same issues mentioned in these and other complains/reviews on other sites. This ******* of a company has me stressed and now worried over trying to charge me a pet deposit and pet rent. I notified it several times during and after our lease renewal process that our pet died in 2019 and that we already paid a pet deposit in 2018. A second lease renewal without the pet addendum was created, so two different DocuSign emails were being sent out more than ... read more
Business response:
Good Afternoon, I sincerely apologize for the distress and inconvenience you have experienced regarding the pet charges and the handling of your lease renewal process. We deeply regret the additional stress caused during an already difficult time after the passing of your beloved pet in 2019. We understand how frustrating and upsetting this situation has been for you, especially with the repeated notifications and incorrect charges. Please know that your experience does not reflect the level of service we strive to provide. ... read more
Home River Group falsely advertised Rhino (Surety Bond) as a safe alternative for a low-security deposit to become a resident. We moved into our home in August 2023. We paid $954 to move in. Outside from the worst customer service and maintenance you could experience, we loved where we live. We received an email from HOME RIVER GROUP stating that there contract would be ending with in 7 days and we were required to get Rhino (Surety Bond) to renew before May 23rd or we would be forced to pay a full security deposit of $3100 ... read more
AVOID AVOID AVOID HOMERIVER —— THE WORST EVER COMPANY We had the absolute worst experience with this property management company managing our multiple rentals in Kansas City, Missouri. -Zero Communication: They have no concept of communication. It's impossible to get a response from them, whether it's through phone or email. It's like they just don't care. Whenever we called the mainline, we were told that all the managers were unavailable and there were in the field working on people's properties or in meetings. When we cal... read more
I concur with the other reviews, DO NOT RENT FROM HOMERIVER!!! I moved in on 5/20 and have had nothing but issues since. Here are the big ones: -They didn't do a move-out inspection before clearing me to move in. I know this because on 5/22, a man CAME INTO MY APARTMENT WHILE I WAS HOME trying to do a move out inspection. He had no idea someone was there. And there is ample evidence to suggest no cleaning was done after the last tenant moved out. The lease also explicitly states they retain $350 at move-out for "floor cleani... read more
Worst rental company. Our utilities bill keeps going up and they refuse to let us see our usage. Our rental home had a dead animal in the ** unit and they refused to help us when we ended up with a fly infestation. The rental company before this covered pest control and this company now says they dont. ?
Frequently asked questions about Home Encounter
How is Home Encounter rated?
Home Encounter has a 2.2 star rating with 522 reviews.
When is Home Encounter open?
Home Encounter is closed now. It will open on Monday at 8:00 a.m.
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