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Home Encounter
- Property Management
- Tampa, FL
About this business
Location details
12906 Tampa Oaks Blvd #100, Ste. 100, Tampa, FL, 33637, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
STAY AWAY! This is a ruthless, heartless, deceitful company. I never once spoke to a real person, they ignored requests I made for repairs, ignored my requests to drop the pet fee AFTER MY DOG DIED, they took $400 out of my security deposit for cleaning after I hired a cleaning company to do it myself, and they illegally pulled an entire month rent from my bank account AFTER I TERMINATED MY LEASE AND MOVED OUT! Im STILL trying to get that fully refunded. I needed that money immediately for bills for CANCER TREATMENT but they... read more
Business response:
We are sorry any inconveniences that have occurred. The tenant was refunded for their overpayment on 6/12.
Good morning ! First time renting from this company. I have lived in this property for some time, do I miss the original OWNER! Trying to make a purchase of my first time ownership of a home, but unfortunately, my finances are not permitted to me at this time. But getting back to this company. May 16, 2024 storm came through tore down the fence. AC was broken and keep in mind you it’s about 97 to 100° temperature after the storm the AC broke and all I could do was call to Home River management company in my calls just kept g... read more
Complete SCAM! They stole my security deposit after telling me I had to move out due to the homeowner having to move back into the house! They sent me the home river group official security check back and then bounced It! They had the check bounce! When meanwhile, they sent the paperwork to show in detail with the check that I am entitled to everything and there were NO deductions that were taken out of the check. 2 weeks later when I deposited the check into my bank account after getting It by mail, It got flagged for insuf... read more
Business response:
We sincerely apologize for the inconvenience and distress this situation has caused you. We understand the importance of timely and clear communication, especially in matters involving your home and finances.To clarify the situation, the homeowner initially notified both us and you on May 17th of their intention to move back into the property at the end of your lease term on July 31st. The homeowner also offered additional time to stay if needed. However, on May 20th, the homeowner changed their mind and decided not to reloc... read more
We rented from Blue Mountain property Man in Jan,2017 never missed apayment always had issues with repair home owner passed away so home was in probate then Home River Group took over ownership from Blue Mountain an things got even worse still never missed or was late paying rent always on time took good care of property always. It was when my spouse found black mold it took for ever for them to do anything also never had us put up just let us stay in home while repairs took 9 months to do as we didn't have a front room whil... read more
If I could give zero stars I would. HomeRiver in Dallas is awful. I had 4-5 property managers in the year and 10 months that we lived in the home. Communication was awful. We were lied to when he looked at the home prior to moving in. We were told that all the issues in the home and pool would be fixed. False, nothing was fixed other than some trim work and shutter work. The pool had broken and busted tiles, the deck was all dry rot, cat piss in the master closet. The hallway light and back door light didn’t work. A year int... read more
Business response:
Thank you for reaching out and I'm sorry to hear about the repair issues you experienced as well as the issues you had with the homeowner. To confirm HomeRiver Group is not a party to the lease agreement, and all repair requests, as well as the security deposit accounting refund must be reviewed and approved by the homeowner prior to vendors being dispatched and the security deposit accounting refund being processed. In the case of the property you leased the homeowner is heavilyinvolved in all aspects ofthe property, repair... read more
I have initiated communication on numerous occasions regarding unresolved issues with open tickets. Specifically, upon attempting to make my initial rent payment, I encountered persistent errors on their website. Documentation in the form of screenshots and chat transcripts attests to my consistent efforts to address this matter. Despite providing detailed evidence of the encountered errors, including images of error messages, there was no acknowledgment or resolution from their end. Notably, the system often displayed a bal... read more
Business response:
Hello,Your ledger now accurately reflects your payment history, and there is no balance owed at this time. We apologize for any inconvenience this may have caused and appreciate your understanding and patience as we resolved this matter.
Beyond poor customer service. They are not contacting my tenants to answer any questions or concerns so the tenants have been calling me! I hired you all to provide a service but I'm doing everything myself. I even found the tenant. I'm doing your job! They don't answer or return calls from me (the property owner). They switched our property manager without contacting us regarding the change. The new property manager is terrible at communication. He doesn't return calls or follow up on simple things even after multiple voice... read more
Business response:
We apologize for the negative experience you have had.We have had several staff changes over the last few months and this has caused some delays in communication.I did speak with your property manager and he explainedthat you are close to the tenants and they seem to prefer to reach out to you directly rather than speak with him.He will reach out to each of you to see what issues are still open so he is able to help.Thank you for your patience and understanding.
Home River Group in NC took over in November 2023. We have had many of the same issues mentioned in these and other complains/reviews on other sites. This ******* of a company has me stressed and now worried over trying to charge me a pet deposit and pet rent. I notified it several times during and after our lease renewal process that our pet died in 2019 and that we already paid a pet deposit in 2018. A second lease renewal without the pet addendum was created, so two different DocuSign emails were being sent out more than ... read more
Business response:
Good Afternoon, I sincerely apologize for the distress and inconvenience you have experienced regarding the pet charges and the handling of your lease renewal process. We deeply regret the additional stress caused during an already difficult time after the passing of your beloved pet in 2019. We understand how frustrating and upsetting this situation has been for you, especially with the repeated notifications and incorrect charges. Please know that your experience does not reflect the level of service we strive to provide. ... read more
Home River Group falsely advertised Rhino (Surety Bond) as a safe alternative for a low-security deposit to become a resident. We moved into our home in August 2023. We paid $954 to move in. Outside from the worst customer service and maintenance you could experience, we loved where we live. We received an email from HOME RIVER GROUP stating that there contract would be ending with in 7 days and we were required to get Rhino (Surety Bond) to renew before May 23rd or we would be forced to pay a full security deposit of $3100 ... read more
Frequently asked questions about Home Encounter
How is Home Encounter rated?
Home Encounter has a 2.2 star rating with 525 reviews.
When is Home Encounter open?
Home Encounter is open now. It will close at 5:00 p.m.
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